A9123732069112_1

Technical Service Bulletin
91 MIB3: favorites/home address/destinations lost, blue screen, various other improvements (CL35'
update)
91 23 73 2069112/1 February 13, 2023.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
MIB3
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
2020 – 2022
Sportback, S5,
S5 Cabriolet, and
S5 Sportback
RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
A7 e quattro, S7,
RS 7, A8, S8, etron quattro, e2021 – 2022
tron Sportback
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
A3, S3, RS 3, etron S quattro, etron GT, RS etron GT, and Q3
2022
Condition
Customer states:
• Saved addresses (including the home address), favorites, last destinations, HVAC favorite button assignment,
and/or icon and shortcut order are lost sporadically.
• In extremely rare cases, the screen may turn completely blue until a bus sleep, or an MMI reboot is performed.
• MY22 Q3 only: the MMI gets stuck on the welcome screen while loading user information from the backend
on startup.
Workshop findings:
No relevant DTCs are stored.
Page 1 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
A software-related issue may cause the complaints described above.
Production Solution
Improved series software with MY23.
Service
This bulletin replaces the following Pending Service Solutions (PSS):
TSB 2062266: PSS 91 MIB3: favorites, home address, stored destinations, tile arrangement, and user-defined
HVAC buttons are lost.
TSB 2063702: PSS 91 MIB3: MMI display turns blue.
TSB 2067569: PSS 91 MIB3: System gets stuck on the welcome screen at startup.
TSB 2064429: PSS 91 MIB3: Function assignment to the star button is lost.
Required equipment:
• ODIS Tester.
• SVM code.
• MIB3 Software update on USB Flash Drive (see Required Parts and Tools or download the software from
MirrorServer using the SD Creator Program).
Time to complete update:
• Approximately 30-60 minutes (includes 20-50 minutes for the software update and 10 minutes for the SVM
work).
Service work:
Warning:Prior to performing the software update described in this TSB:
Check the software version of the information electronics -J794- (address word 005F).
If the software of the Information electronics is lower than (but not including 3696):
Model Year 2020 vehicles:
• Update the vehicle according to TSB 2067021: 91 MIB3: Garage opener/SXM/Online Radio or other various
malfunctions B129B11, B129C22, B123B13, B123C13 or B200000.
Model Year 2021 vehicles:
Safety recall 91DZ has to be completed prior to the update described in this TSB.
Page 2 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• Update the MIB3 infotainment system using either Method 1 or Method 2 according to TSB 2060523: “91
MIB3 Software Update Instructions” and use the appropriate SVM code listed in the table below.
Method 1: Automated update using ODIS.
Method 2: Manual update due to SVM code or Server issues.
Vehicle
SD Creator Part Number
SVM Code
A3
Not yet available.
A4/A5/Q3/Q5
8W0906961BB
CL35MHI3P3853
A6/A7/A8/Q7/Q8/e-tron/e-tron
GT)
8W0906961AT
CL35MPR3P3853
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9196
Damage Code:
A839
Labor Operations:
Software Update (Includes checking for
DTCs)
0151 0000
See TSB
2060523
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2069112/1
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Model
USB Flash Drive
Quantity
A4/A5/Q3/Q5
8W0906961BB
01 (Shop tool)
Page 3 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
A6/A7/Q7/Q8/Q8/e- 8W0906961AT
tron/e-tron GT)
01 (Shop tool)
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
• TSB 2060523: 91 MIB3 Software Update Instructions.
• TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
All part and service references provided in this TSB (2069112) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.