A9123762069329_2

Technical Service Bulletin
91 ConBox - Flight mode resets on its own after having been successfully removed at PDI (DTC U13EB00)
91 23 76 2069329/2 February 21, 2023. Supersedes Technical Service Bulletin Group 91 number 23-64 dated
January 31, 2023, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4 allroad, A4,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6 allroad, A6,
S6, RS 5 Avant,
A7, S7, RS 7,
A8, S8, e-tron
quattro, e-tron
Sportback
quattro, e-tron S
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, RS Q8, R8,
and R8 Spyder
2023
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Condition and Service (Corrected J-Number)
1
01/31/2023
Initial publication
Customer states:
• The e-call LED is red.
• An SOS Malfunction is displayed on the instrument cluster.
Workshop findings:
The following DTC may be stored in the Emergency Call Module and Communication Unit (ConBox) -J949(address word 0075).
• DTC U13EB00: Emergency call module and communication unit Flight mode active.
• Flight mode was successfully removed at PDI (the PDI test plan was completed successfully).
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
This complaint is currently in analysis.
The parts supplier requires parts with the fault active in order to determine the root cause of the issue and to
develop a solution.
Production Solution
Not applicable.
Service
Please replace the Emergency Call Module and Communication Unit (ConBox) -J949- according to the
instructions in the Elsa repair manual.
Warranty
Claim Type:
• 110 for 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9145
Damage Code:
A039
Labor Operations:
Telematics control module remove + reinstall
9170 1950
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2069329/2
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
© 2023 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
4KE035283G
Emergency Call Module and Communication Unit
(ConBox)
01
Additional Information
All parts and service references provided in this TSB (2069329) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.