2069267.1

Technical product information
Bring Your Own Content (BYOC) tablet does not electrically connect and / or loose and / or out of position
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2069267/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel
Vehicle data
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Equipment combinations
PR numbers
with 9WM
or with 9WQ
Documents
Document name
master.xml
INTERNAL
Complaint type
Position
functionality -> without function
/ defect
Technical product information
Bring Your Own Content (BYOC) tablet does not electrically connect and / or loose and / or out of position
Transaction No.: 2069267/1
Customer statement / workshop findings
•
One or a combination of the following are evident with the Bring Your Own Content tablet (BYOC)
•
The tablet will not electrically connect or operate
•
The tablet will connect and operate
However
The retention is compromised (not positively engaged)
•
The tablet will connect and operate and appears to be in the correct position
However
The position of the tablet is not correct
Technical background
In the event the issue described is evident the operative must refer to the Measure section of this TPI
NOTICE
This is issue is not applicable to vehicles specified with Rear Seat Entertainment (RSE) systems, only vehicles specified with Bring Your Own
Content tablet (BYOC) are affected
Production change
-
Measure
The operative must conduct the following:
1) Raise a technical DISS query and await feedback before conducting any further work
NOTICE
NOTICE TO PRODUCT SUPPORT:
– Please second level the DISS query to the applicable Senior Engineer and await feedback before responding to the retailer
INTERNAL