No. 32-17
Service Bulletin Details
Public Details for: No. 32-17
Symptom-based workshop manual for a noise symptom: creaking noise from body area of vehicle
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2023
2023 PORSCHE PANAMERA |
Models from 2022
2022 PORSCHE PANAMERA |
Models from 2021
2021 PORSCHE PANAMERA |
Models from 2020
2020 PORSCHE PANAMERA |
Models from 2019
2019 PORSCHE PANAMERA |
Models from 2018
2018 PORSCHE PANAMERA |
Models from 2017
2017 PORSCHE PANAMERA |
Symptom-based workshop manual Service 32/17 ENU 4015 4 Noise Symptom - Creaking Noise from Body Front Area of the Vehicle: Replacing Upper Trailing Arm (SY 32/17) Change overview Version Date Change 0 03/15/2017 • First publication 1 04/05/2019 • Reference to ‘a recurring customer complaint’ added under ‘Remedial action’. 2 02/14/2023 • • TI revised New component status for upper trailing arm available Model Line: Panamera (971) Model Year: As of 2017 up to 2023 Concerns: Rubber mounting for upper trailing arm Symptom: Creaking noise from body front section area at temperatures below -5 °C (23 °F). Cause: Under certain conditions, the attachment of the upper trailing arm rubber bearings to the body side can cause creaking noises. Temperatures below -5 °C can increase these noises. Remedial Action: A new component status is available for the upper left and right trailing arms on the front axle. In the event of a comprehensible customer complaint, replace the upper left and right trailing arms on the front axle. AfterSales Feb 14, 2023 Page 1 of 5 4 Service 4015 ENU Symptom-based workshop manual 32/17 Installation position of upper trailing arm Required parts Parts Info: Feb 14, 2023 Page 2 of 5 Required parts: Part No. Designation – Point of use Number PAE407021 Transverse control arm – upper 2 pieces N 10680201 Hex flange bolt with inner multiple-tooth head(Duo) M10 x 75 – Wishbone on top of body 4 pieces PAF102861 Hexagon collar nut, self-locking M10 – Wishbone on top of body 4 pieces N 10664503 Hexagon-head bolt, M8 x 45 – Side strut to body 2 pieces WHT008539 Hex flange bolt with inner multiple-tooth head(Duo) M10 x 80 – Dome strut to body 2 pieces PAF912969 Hexagon nut M10 – Dome strut to body 2 pieces AfterSales Symptom-based workshop manual Service 32/17 ENU 4015 4 Cheese head bolt with multiple-tooth head M14 x 1.5 x 115 – Brake calliper – M-no. 1LN, 1ZT, 1LU, 1LD 4 pieces WHT004572 Cheese head bolt with multiple-tooth head M14 x 1.5 x 135 – Brake calliper – M-no. 1LM, 1LP, 1LK, 1LL, 1LC, 1LI, 1ZL, 1LJ, 1LW, 1LV, 1ZQ 4 pieces N 10456004 Internal hexagon round countersunk screw, self-locking M6 x 12 – Brake disc 4 pieces N 10272302 Hexagon collar nut, self-locking M10 – Connecting link securing anti-roll bar to wheel bearing housing 2 pieces N 10702302 Hexagon-head bolt M12 x 1.5 x 50 – Connecting link securing anti-roll bar to anti-roll bar – Vehicle with PDCC (M No. 1P7) 2 pieces N 10793603 Hexagon-head bolt M12 x 1.5 x 60 – Connecting link securing anti-roll bar to anti-roll bar – Conventional anti-roll bar 2 pieces N 0150818 Hexagonal-head bolt M12 x 1.5 – Connecting link securing anti-roll bar to anti-roll bar – Conventional anti-roll bar 2 pieces N 10082913 Hexagon-head bolt (combination) M6 x 16 – Cover plate on wheel bearing housing 10 pieces WHT007021 Hexagon nut, self-locking with washer – Tensioning pin on wheel bearing housing 2 pieces N 10261311 Hexagon nut M10 – Spring strut to body 6 pieces N 10402904 Hexagon nut M12 – Spring strut to lower trailing arm 2 pieces N 10628301 Hexagon-head bolt, M12 x 90 – Spring strut to lower trailing arm 2 pieces WHT004571 or or Additional parts required for vehicles with all-wheel drive: Part No. Designation – Point of use Number 9A740939910 Shaft seal – Flange shaft on right all-wheel drive 1 piece AfterSales Feb 14, 2023 Page 3 of 5 4 Service 4015 ENU Symptom-based workshop manual 32/17 9A740763500 Circlip 23.5 x 1.6 – Left final drive shaft – Flange shaft on right all-wheel drive 2 pieces WHT005157 O-ring 23.52 x 1.78-S – Left final drive shaft 1 piece Additional parts required if clipped level sensors are installed on the vehicle: Part No. Designation – Point of use Number 971616213C Level sensor – Front axle, left 1 piece 971616214C Level sensor – Front axle, right 1 piece Replace upper trailing arm on the front axle Work Procedure: 1 Replacing upper trailing-arm. For work procedure, see: Workshop Manual '401519 Removing and installing upper trailing arm' 2 Perform vehicle measurement. For work procedure, see: Workshop Manual '449503 Perform vehicle front and rear suspension alignment' Invoicing Invoicing: Information Please note the following points with regard to warranty processing: • If there is a complaint in the period of the new vehicle warranty, invoicing can be carried out using the specified labor operation and PCSS coding using a warranty claim (application type 111). • Complaints that occur before or during vehicle delivery must be invoiced under claim type 116. • Processing under the Porsche Approved warranty is not possible. For documentation and warranty claim invoicing, depending on the vehicle equipment, enter the working position and PCSS encryption specified below in the warranty claim: I No. APOS Labor operation 40155600 Replacing upper trailing arm (steel chassis, without all-wheel drive) 40155601 Replacing upper trailing arm (steel chassis, with all-wheel drive) Feb 14, 2023 Page 4 of 5 AfterSales Service Symptom-based workshop manual 32/17 ENU 4015 4 I No. APOS Labor operation 40155602 Replacing upper trailing arm (air suspension, without all-wheel drive) 40155603 Replacing upper trailing arm (air suspension, with all-wheel drive) Location (FES5) 40150 Upper trailing arm Damage type (SA4) 2017 chafing, creaking Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2023 Porsche Cars North America, Inc. AfterSales Feb 14, 2023 Page 5 of 5