22B34

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
February 14, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float
Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
PROGRAM TERMS
This program will be in effect through February 28, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-150
2021
Dearborn
May 1, 2021 through September 30, 2021
F-150
2021
Kansas City
June 15, 2021through September 30, 2021
F-150
2022
Dearborn
September 16, 2021 through September 16, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the wheel end hub bolt may become loose or separate and make a
rattle noise. This is often discovered by technicians during routine maintenance such as oil changes and
tire rotations when a rattle is found coming from the wheel cap. If the wheel end hub bolt separates, the
wheel hub will remain attached and will not separate from the rear axle shaft.
SERVICE ACTION
• Due to a limited supply of service parts at this time, dealers are authorized to repair affected F-150
vehicles identified in OASIS that are brought to your dealership with a loose or separated wheel end
hub bolt.
• F-150 vehicles identified in OASIS that do not have a loose or separated wheel end hub bolt will be
eligible for repair at a future date, after it is determined that the service part inventory can
accommodate additional orders. At that time, a dealer bulletin supplement will be released
announcing the authorization to repair all vehicles identified in OASIS.
Dealers are to inspect for a loose or separated wheel end hub bolt and replace both the right hand (RH)
and left hard (LH) rear axle half-shaft and hub assemblies as required. This service must be performed
on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the affected
vehicles. Therefore, to ensure an ample supply of parts is available, owners of affected vehicles are
expected to be mailed 3rd Qtr. 2023. Dealers should repair any affected vehicles that arrive at their
dealerships with a loose or separated wheel end hub bolt, whether or not the customer has received a
letter.
 Copyright 2023 Ford Motor Company
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
OASIS ACTIVATION
OASIS will be activated on February 14, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 14,
2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
•
•
•
•
Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are
identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and
schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
December 31, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with loose or separated wheel end hub
bolts.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
RENTAL VEHICLES
• PASS INSPECTION: Vehicles that pass the wheel end hub bolt inspection are NOT affected and
are not approved for rental vehicles. Refer to the 22B34 technical instructions for additional
information.
•
FAIL INSPECTION: Vehicles that fail the applicable wheel end hub bolt inspection:
o
•
•
•
•
Parts are NOT available:
 Rear Axle Shaft is on back-order.
 PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed
and COPIS ticket with VOR flagged has been submitted.
 Prior approval is required from the SSSC, submit contact type long-term rental for
consideration and approval if appropriate.
A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new
approval code is required from SSSC every 30 days.
If rental vehicles are needed beyond August 31, 2023, dealers will have to contact SSSC for an
extension.
Approval for all rental vehicles for this program will end on August 31, 2023.
Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required
from the SSSC.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related Damage”
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (22B34) is the sub code
 Customer Concern Code (CCC): K02-Axle Whine/Howl/Groan
 Condition Code (CC): 01-Broken/Cracked
 Causal Part Number: 4234
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
•
Refunds: Submit refunds on a separate repair line.
- Program Code: 22B34
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
LABOR ALLOWANCES
Description
Remove rear tires and inspect for broken axle bolt. If both
axle bolts pass, install rear tires. (no parts replaced)
(will not close program)
Remove rear tires and inspect for broken axle bolt. If at
least one is broken, replace both rear axle and hub
assemblies, install rear tires. Includes axle fluid check and
top off.
Time allowed to submit photos.
Labor Operation
Labor Time
22B34AA
0.3 Hours
22B34B
1.0 Hours
22B34ZZ
0.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles,
dealers may only order parts and repair customer-owned vehicles currently in the dealership that
have a loose or separated wheel end hub bolt on either side.
• To place an order for the following parts, submit a VIN-specific Part Order contact via the SSSC
Web Contact Site - three or more photos are required:
o Door label with VIN
o Odometer showing mileage of vehicle
o Review the technical instructions and provide photos as requested for a loose or separated
wheel end hub bolt(s).
Part Number
Description – If one side is broken, order and
replace both RH and LH Rear Axle Shafts in one
dealer visit
Order
Quantity
Claim
Quantity
ML3Z-4234-E
RH Rear Axle Shaft Assy
As
required
1
ML3Z-4234-F
LH Rear Axle Shaft Assy
As
required
1
Caliper Anchor Bolts (2 required each side (4 per
As
1
repair)/4 per pkg)
required
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
W718680-S439
Order the parts below through normal order processing channels:
Part Number
Description
Order
Quantity
Motorcraft Rear Axle Fluid (4 oz per repair/32 oz
1
container)
To guarantee the shortest delivery time, an emergency order for parts must be placed.
XY-75W85-QL
 Copyright 2023 Ford Motor Company
Claim
Quantity
0.13
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in
accordance with all applicable local, state and federal environmental protection and hazardous material
regulations. Federal law prohibits selling motor vehicle parts or components that are under safety,
compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers
fixed operations management team or an employee the task has been delegated to. If the task is to be
delegated to a non-management employee, the employee needs to be someone other than the
technician who completed the repair and needs to understand the importance of completing this task
consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department following
the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs,
and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts
inspection process (electronic or handwritten) is independent from other warranty approval requirements.
The approval by the designated employee implies that the FSA parts were found to be replaced and
must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single
Repair Order, each applicable occurrence will require individual post repair approval by the designated
employee.
•
 Copyright 2023 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 22B34
CERTAIN 2021-2022 MODEL YEAR F-150 VEHICLES EQUIPPED WITH 9.75" HD
AXLE – 3/4 FLOAT AXLE — REAR AXLE HALF-SHAFT AND HUB ASSEMBLY
REPLACEMENT
NOTE: Due to a limited supply of service parts at this time, dealers are authorized to repair affected 		
		
F-150 vehicles identified in OASIS that are brought to your dealership and currently have a
		
fractured rear axle bolt.
NOTE: F-150 vehicles identified in OASIS that do NOT have a fractured rear axle bolt will be eligible for 		
		
repair at a future date, after it is determined that the service part inventory can accommodate 		
additional orders. At that time, a dealer bulletin supplement will be released announcing the 		
			 authorization to repair all vehicles identified in OASIS.
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow Workshop Manual (WSM) Procedures in Section 100-02.
STUD ROTATED
2. On both sides, remove the rear tire to prevent any possible scratching. Please follow Workshop
THE 		
MINIMAL AMOUNT
Manual (WSM) Procedures in Section 204-04A.
FOR NUT INSTALLATION
3. On both sides, locate the rear wheel end hub bolt. See Figure 1.
FIGURE 1
G
22161A
E341227
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2023
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 22B34
4. On both sides, inspect the rear wheel end hub bolt. Is the wheel end hub bolt broken on either side?
See Figures 2 and 3.
No – Passes inspection. Reinstall the rear tires per WSM Section 204-04A. This program will 		
remain open until parts are available to complete the program. 		
Yes – Does not pass inspection. Capture a clear photo of the broken wheel end hub bolt and
		
submit the photo to SSSC. Then, proceed to step 5.
PASSES
INSPECTION
22161B
FIGURE 2
DOES NOT PASS
INSPECTION
STUD FOR
MISSING NUT
FIGURE 3
22161C
STUD
FOR
MISSING NUT
5. Contact the SSSC. Once verbal approval has been given, replace the axle shaft on BOTHSTUD
sides,FOR
even
MISSING NUT
if only one side is broken. Please follow WSM Procedures in Section 205-02B.
NOTE: The Anchor Plate bolt is a M18, torque each bolt to 258 lb ft (350 Nm).
6. Reinstall the rear tires. Please follow WSM Procedures in Section 204-04A.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2023
STUD FOR
MISSING NUT