23H01

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
February 1, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Harvest Program 23H01
Certain 2022-2023 Model Year F-150 Battery Electric Vehicle (BEV)
High Voltage Battery Module Replacement
PROGRAM TERMS
This program will be in effect through February 1, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-150 BEV
2022
Rouge Electrical
Vehicle Center
October 14, 2021 through October 19, 2022
F-150 BEV
2023
Rouge Electrical
Vehicle Center
June 10, 2022 through January 3, 2023
REASON FOR THIS PROGRAM
This is a proactive investigation program by Ford Motor Company to obtain field parts for evaluation.
Ford has identified that specific owner vehicles are equipped with High Voltage Battery modules that
are not performing as intended, which may result in a degradation of the performance of the High
Voltage Battery. Ford is voluntarily conducting this program to evaluate the field performance and
functionality of the obtained High Voltage Battery modules.
It is important that parts obtained from this program be returned to Ford for evaluation.
SERVICE ACTION
Ford Motor Company’s Customer Relationship Center (CRC) will be proactively reaching out to the
owners of the identified vehicles. The CRC will aid owners in setting up a service appointment. Your
Field Service Engineer (FSE) will contact you regarding the owners arrival and will provide further
information on how to repair the vehicle when it arrives at your dealership. This service must be
performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the
affected vehicles. The CRC will contact select owners of affected vehicles, and a service appointment
will be arranged at that time.
ATTACHMENTS
Attachment I:
Attachment II:
Administrative Information
Labor Allowances and Parts Ordering Information
 Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Harvest Program 23H01
Certain 2022-2023 Model Year F-150 Battery Electric Vehicle (BEV)
High Voltage Battery Module Replacement
OASIS ACTIVATION
OASIS will be activated based on owner participation.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com based on owner
participation. Owner names and addresses will not be available at this time.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Ford Motor Company’s Customer Relationship Center (CRC) will contact select owners of
affected vehicles and will direct the owners to dealers for repairs.
STOCK VEHICLES
• Stock vehicles are not being investigated at this time.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are not being investigated at this time.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 30 days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 30 rental day(s) is required from the
SSSC via the SSSC Web Contact Site.
TOWING
If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing
services for this program.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Harvest Program 23H01
Certain 2022-2023 Model Year F-150 Battery Electric Vehicle (BEV)
High Voltage Battery Module Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23H01
 Customer Concern Code (CCC): D16 – HV battery system trouble
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 10D672, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, for the High Voltage Battery module. To
claim the allowance, enter $330 as HANDLG in the Misc. Expense area of the claim form.
• Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to
provide towing services for completing this program. Submit on the same line as the repair.
o Program Code: 23H01
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $250.00 total for Misc. Expense: Other
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Harvest Program 23H01
Certain 2022-2023 Model Year F-150 Battery Electric Vehicle (BEV)
High Voltage Battery Module Replacement
LABOR ALLOWANCES
Description
Replace Affected High Voltage Battery Module
Labor Operation
Labor Time
MT23H01B
Up to
8.2 Hour(s)
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: High Voltage Battery modules and Thermal Interface Material (TIM) will be proactively ordered
on the dealer’s behalf based on inventory availability. Parts will be delivered to dealers prior to the
start of the repair. The Thermal Interface Material must be claimed on the RO or the claim may be
rejected.
Order the Motorcraft® Yellow Prediluted Antifreeze/Coolant through normal order processing
channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
Part Number
Description
VC-13DL-G
Motorcraft® Yellow Prediluted Antifreeze/Coolant
(Up to 15.9 Litters per vehicle)
Order
Quantity
Claim
Quantity
As Required
Thermal Interface Material (TIM)
- Do not order, only claim on the RO.
TA-38-B
NOTE: Ford will directly order 2 tubes of TIM which will
be delivered to the dealership prior to the start of the
repair. Do not order TIM at this time.
0
2
DEALER PRICE
For latest prices, refer to DOES II.
HANDLING ALLOWANCE
An allowance of $330 per repair is being provided, unless otherwise notified by the Company or as
provided by state law, for the High Voltage Battery module.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Harvest Program 23H01
Certain 2022-2023 Model Year F-150 Battery Electric Vehicle (BEV)
High Voltage Battery Module Replacement
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•
 Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23H01
February 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company’s Customer Relationship Center attempted to contact you prior to this letter.
We have identified that your vehicle is equipped with parts that are not performing as intended, which
could result in a degradation of the performance of your high-voltage battery. Ford is offering to
replace these parts free of charge and will use the parts from your vehicle to further evaluate how they
function in the field. We would like to proactively schedule a service visit for you at a Ford dealership.
Why are you receiving
this notice?
Ford Motor Company is voluntarily conducting a program to proactively
replace parts from certain customer owned vehicles.
What will Ford and
your dealer do?
For the purposes of this program, Ford Motor Company has authorized your
dealer to replace certain high-voltage battery module(s) from your vehicle
with new parts free of charge. The replacement parts will help prevent
performance degradation of your high voltage battery.
How long will it take?
The time needed to exchange these parts is one-full day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call our Ford Customer Relationship Center Electric Vehicle
Team at 1-800-392-3673 without delay to schedule a service appointment
for Customer Satisfaction Program 23H01. Provide the Customer
Relationship Center Electric Vehicle Team with your VIN, which is printed
near your name at the beginning of this letter.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
 Copyright 2023 Ford Motor Company
Do you need a rental
vehicle?
What if you no longer
own this vehicle?
Can we assist you
further?
Your dealer can provide a rental vehicle for your personal transportation at
no charge (except for fuel, insurance, and tax) while your vehicle is at the
dealership for repairs. Please discuss with your dealer for guidelines and
limitations.
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
If you have questions or concerns, please contact our Ford Customer
Relationship Center Electric Vehicle Team at 1-800-392-3673 and one of
our representatives will be happy to assist you.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company