PC956 2023 Ariya

CAMPAIGN
BULLETIN
QUALITY ACTION
Steering Wheel Bolt
Reference: PC956
Date: February 22, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2023 Ariya (FE0)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect:
NA
412
February 22, 2023
YES
*****Dealer Announcement*****
Nissan is committed to a high level of customer service and satisfaction. This commitment
requires Nissan to periodically place certain vehicles on temporary Quality Assurance (QA) Hold
to ensure that these vehicles, as delivered to our customers, meet our exacting standards and
our customers’ expectations.
Quality Action PC954, launched on February 11, 2023, is superseded by this Announcement and is
being closed. Effective immediately, Nissan is placing a temporary Quality Assurance Hold on 412
specific 2023 Nissan Ariya vehicles identified in Service Comm due to an investigation of a
potential issue with the steering wheel bolt. Affected vehicles are subject to stop sale and are
either currently in dealer inventory or assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSTRUCTIONS:
1.
Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC956
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2.
Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to
this quality action.
3.
Nissan is currently investigating a potential issue with the steering wheel bolt. Additional
information on next steps will be provided as soon as possible.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
CAMPAIGN ID: PC956 | Original Document