H427

SERVICE ACTION
Subject:
Global Service Action
Number: H427
Publication No.: H427
Blanking Plug Oil Leak
Model: F-PACE (X761)
Model Year: 2021 - 2022
Date of Issue: 06 February 2023
Expiry Date: 28 February 2025
To:
All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For the
Attention of:
The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
Important:
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of
this campaign.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
On certain 2021 and 2022 model year Jaguar F-PACE vehicles, the cylinder block vacuum pipe blanking plug becomes detached,
resulting in an engine oil leak and stress on crank case breather system.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to
be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If
you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
SERVICE INSTRUCTION - H427
Parts Information
The parts below should be ordered through Jaguar Land Rover (JLR) in the normal manner.
Description
Part Number/Sundry code Qty/value(£)
Blanking plug
T4N24801
1
Air Conditioning (A/C) pipe O-ring J9D1170
1
A/C pipe O-ring
J9D1172
1
Engine coolant
ZZZ999
5.00
SROs
Description
SRO
Time
Cylinder block vacuum pipe blanking plug - Renew 12.25.36 2.3
Drive in/drive out
10.10.10 0.2
NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.
Warranty Information
Warranty claims should be submitted quoting program code H427 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option
Description
SRO
Time Part Number/Sundry code Qty/value(£)
H427
A
Cylinder block vacuum pipe blanking plug - Renew 12.25.36 2.3
T4N24801
J9D1170
J9D1172
ZZZ999
1
1
1
5.00
H427
B
Cylinder block vacuum pipe blanking plug - Renew 12.25.36 2.3
Drive in/drive out
10.10.10 0.2
T4N24801
J9D1170
J9D1172
ZZZ999
1
1
1
5.00
NOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.
Customer Reimbursement and Related Damage Process
NOTE: If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).
SERVICE INSTRUCTION
NOTES:
Some variation in the illustrations may occur, but the essential information is always correct.
Some components shown removed for clarity.
1. Renew the cylinder block vacuum pipe blanking plug (see TOPIx Workshop
Manual section 303-01D: Engine - INGENIUM I6 3.0L Petrol - Removal and
Installation - Cylinder Block Vacuum Pipe Blanking Plug).
SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: H427
Date: month/year
An important message for owners of F-PACE vehicles
Dear
We are providing a Customer Satisfaction Program free of charge to owners of certain 2021 and 2022 Model Year F-PACE vehicles with
6-cylinder 3.0L Ingenium Petrol engines.
Why are we contacting you?
Some customers have reported an oil leak from the engine due to a detachment of the cylinder block vacuum pipe blanking plug.
What will your Jaguar Land Rover retailer/authorized repairer do?
We will replace the vacuum pipe blanking plug on your vehicle. This will be done free of charge under the terms of this program.
How long will it take?
We will complete the work as quickly and efficiently as possible to minimize inconvenience to you. Your retailer or authorized repairer will
advise how long they will need your vehicle when you make the booking.
What we are asking you to do
Call your preferred Jaguar Land Rover retailer/authorized repairer without delay. Quote your Vehicle Identification Number (VIN) (located
at the beginning of this letter) and vehicle registration number, ask for a repair date for H427. If you do not have a retailer/authorized
repairer, please access www.jaguar.co.uk or www.jaguar.com, for contact details.
If you have trouble getting your vehicle repaired promptly and free of charge, contact the retailer/authorized repairer Service Manager for
assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business