N714NAS1

3/3/23, 1:56 PM
Hands-free Tailgate Module Shortage
SERVICE ACTION
Global Service Action
Number: N714NAS1
Changes are highlighted in blue
Subject:
Publication No.: N714NAS1
Hands-free Tailgate Module Shortage
Model: Range Rover (LK)
Model Year: 2023
Model: Range Rover Velar (LY)
Model Year: from 2022
Model: New Range Rover Evoque (LZ)
Model Year: from 2023
Model: Discovery (LR)
Model Year: from 2023
Date of Issue: 26 June 2022
To:
Jaguar Land Rover (JLR) North America, LLC USA and Canada
For the
Attention
of:
The approved JLR retailer/authorized repairer
Important:
NOTE: The information in this campaign is intended for use by trained, professional technicians with the
knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles or provides information that could assist in proper vehicle
service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an
authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
Due to a global shortage of microchips, vehicles are being shipped without the Hands-free Tailgate feature. A further service
communication will be issued for all affected vehicles, to provide a Hands-free Tailgate module when parts become available.
ACTION TO BE TAKEN
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
When handing over the vehicle, please inform the customer that the Hands-free Tailgate feature is currently unavailable due to the
global shortage of microchips. A further service communication will be issued for all affected vehicles, to provide a hands-free tailgate
module when parts become available. Until such a time, the vehicle can be released with this campaign action outstanding.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The
Warranty Portal will be updated to reflect only those vehicles affected.
Yours faithfully
Simon Barnes
Global Customer Care Quality Director
https://topix.landrover.jlrext.com/topix/content/document/view?id=1679880
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