N212351211
Service Bulletin Details
Public Details for: N212351211
General motors has decided to conduct a voluntary emissions recall involving certain vehicles, equipped with a diesel engine. The engine control module (ecm) may not properly detect faults, set dtcs or illuminate the malfunction indicator
- 2022 -
Models from 2022
2022 CHEVROLET SILVERADO 2500 |
2022 CHEVROLET SILVERADO 3500 |
2022 GMC SIERRA 2500 |
2022 GMC SIERRA 3500 |
GLOBAL SAFETY FIELD INVESTIGATIONS DCS6475 URGENT - DISTRIBUTE IMMEDIATELY Date: March 7, 2023 Subject: N212351211- Emission Recall ECM OBD Faults Not Detected Models: 2022 Chevrolet Silverado 2500/3500 2022 GMC Sierra 2500/3500 Equipped with Engine-Diesel, 8 CYL, 6.6L (RPO L5P) To: All General Motors Dealers General Motors is releasing Emission Recall N212351211 today. The total number of U.S. vehicles involved is approximately 11,146. Please see the attached bulletin for details. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated March 7, 2023. A list of vehicles in dealer inventory is attached to this message. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Emission Recall N212351211 ECM OBD Faults Not Detected Release Date: Attention: March 2023 Revision: 00 All involved vehicles in the US and Canada that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Chevrolet GMC Model Silverado 2500/3500 Sierra 2500/3500 Model Year From To RPO Description 2022 L5P Engine-Diesel, 8 CYL, 6.6L 2022 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition Correction General Motors has decided to conduct a voluntary emissions recall involving certain 2022 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles, equipped with a diesel engine. The Engine Control Module (ECM) may not properly detect faults, set DTCs or illuminate the Malfunction Indicator Light (Check Engine Light) if these fault conditions occur: •Charge Air Cooler (CAC) low efficiency (DTC P026A) •Exhaust Gas Recirculation (EGR) cooler low efficiency (DTC P2457) •NOx sensor position 1 slow response (DTC P22F9) Dealers are to reprogram the Engine Control Module (ECM) with corrected software. Parts No parts are required for this repair. Warranty Information Labor Operation 9106534* 9106535* 9106536* Important: Description Verified Module Software or Calibration Level: ECM is programmed with same level of calibration – TCM was reprogrammed Verified Module Software or Calibration Level: TCM is programmed with same level of calibration – ECM was reprogrammed Engine Control Module Reprogramming with SPS and Transmission Control Labor Time 0.4 Module Trans. Type Net Item ZFAT N/A 0.4 0.6 * To avoid warranty transaction rejections, carefully read and follow the instructions below: 6125814 • The Warranty Claim Code from the programming event must be accurately entered in the “Warranty Claim Code” field of the transaction. • When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the Copyright 2023 General Motors. All Rights Reserved. Page 1 of 7 Emission Recall N212351211 ECM OBD Faults Not Detected “Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS2. Warranty Claim Code Information Retrieval 6125774 If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows: 1. 2. 3. 4. Open TLC on the computer used to program the vehicle. Select and start SPS2. Select Settings (1). Select the Warranty Claim Code tab (2). The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Service Procedure Note: Carefully read and follow the instructions below. • Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. • Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc) is off. • Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO. Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System 2 (SPS2) for programming or reprogramming a module. • For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC application memory from a previous vehicle. • If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center Page 2 of 7 Emission Recall N212351211 ECM OBD Faults Not Detected window and use these for programming or reprogramming the subject module with the correct vehicle VIN and software and/or calibrations. • The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. • The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning programming. 5743643 Important: If the vehicle VIN DOES NOT match, the message below will be shown. 5877000 5644477 Page 3 of 7 Emission Recall N212351211 ECM OBD Faults Not Detected Important: Techline Connect screens shown above. Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin. 1. Reprogram the Engine Control Module. Refer to K20 Engine Control Module: Programming and Setup in SI. 2. Reprogram the Transmission Control Module. Refer to K71 Transmission Control Module: Programming and Setup (10L1000 (MGM MGU)) in SI. 5644478 Note: The screenshots above are an example of module programming and may not be indicative of the specific module that is being programmed. Module selection and VIN information have been blacked out. Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the screen. 3. Record SPS Warranty Claim Code on job card for warranty transaction submission. • If one of the two control modules to be programmed skips, the warranty claim code of the module that was successfully updated should be used in the ‘Warranty Claim Code’ field of the warranty transaction. 4. CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, MAINE, MARYLAND, MASSACHUSETTS, NEW JERSEY, NEW YORK, OREGON, RHODE ISLAND, VERMONT, WASHINGTON VEHICLES ONLY: Install a Recall Identification Label upon recall completion. See General Motors Service Policies and Procedures Manual, Recall Identification Label, for details. 5. CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion. For the recall number on the “Proof of Correction” certificate, enter only the six digits in characters 49 of this recall bulletin number: 235121. Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Page 4 of 7 Emission Recall N212351211 ECM OBD Faults Not Detected Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. ***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT*** When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration. Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnect. Request GM Item Number 1825 when ordering. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed. Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 of 7 Emission Recall N212351211 ECM OBD Faults Not Detected March 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle. Reason For This Recall: Your 2022 model year Chevrolet Silverado 2500/3500 or GMC Sierra 2500/3500, with a 6.6L diesel engine, may be equipped with an improperly functioning on-board emission-related diagnostic system that violates California and Federal standards and regulations. The Engine Control Module (ECM) may not illuminate the Malfunction Indicator Lamp (Check Engine Light) or set a diagnostic trouble code in the event of certain malfunctions of the engine’s intake charge air cooler, exhaust gas recirculation (EGR) cooler or position 1 NOx sensor. What Will Be Done: Your GM dealer will reprogram the Engine Control Module (ECM) with corrected software. This service will be performed for you at no charge. Eligibility for this service will not be denied solely due to your 2022 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 having non-GM parts or repairs performed by outlets other than a GM franchised dealer. How Long Will The Repair Take? Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 45 minutes. What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle. Page 6 of 7 Emission Recall N212351211 ECM OBD Faults Not Detected If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Chevrolet GMC Puerto Rico – English Puerto Rico – Español Virgin Islands Number 1-800-222-1020 1-800-462-8782 1-866-467-9700 1-866-467-9700 1-866-467-9700 Text Telephones (TTY) 711 / 1-800-833-2438 711 / 1-800-833-2438 Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to your vehicle by state and federal law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished. IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration. At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of recall completion. We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N212351211 Page 7 of 7