A6323102064279_3

Technical Service Bulletin
63 Paint peeling from the rear bumper cover
63 23 10 2064279/3 March 3, 2023. Supersedes Technical Service Bulletin Group 69 number 21-74 dated
November 22, 2021, for reasons listed below.
Model(s)
Year
Q5, and SQ5
2020 – 2022
Q5 e quattro, Q5
Sportback, SQ5,
and SQ5
Sportback
2022
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Header (Add MY 2022 and VIN break)
Revised Service (Change in repair procedure)
Revised Warranty (Required documentation statement edited)
Revised Required Parts and Tools (Removal of wheel arch trims)
2
11/23/2021
Revised Warranty (Add AASM authorization requirement)
1
08/26/2021
Initial publication
Customer states:
• The paint on the rear bumper cover is peeling.
Workshop findings:
• The rear bumper paint appears to have lost its adhesion. The paint peel is located on the right, left, or both
sides of the cover specifically where the bumper cover meets the rear side panel.
Technical Background
An inconsistency in the production process of the rear bumper cover specifically at the edges that meet the rear
side panel caused a weakness making the painted surfaces on these edges prone to paint peel over time. Either
the right side, left side, or both sides of the bumper cover are affected.
Page 1 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Figure 1 shows the area of the bumper cover
affected.
Figure 1. Bumper cover edge affected.
2. Figure 2 shows a close-up view of the paint
peel.
Figure 2. Paint peel on the bumper cover edge.
Page 2 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3. Figure 3 shows the condition in its early stages
that may evade notice.
Figure 3. Early stages of the peel.
4. Figure 4 shows an intermediate loss of paint in
this area.
Figure 4. Moderate loss of adhesion.
Page 3 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
5. Figure 5 shows severe advancement of paint
loss on the rear bumper cover.
Figure 5. Advanced paint peel.
Production Solution
The production process of the rear bumper cover has been corrected.
Service
Should the condition described in this TSB occur the rear bumper cover is to be replaced. Do not attempt to
refinish the original bumper cover. Due to the technical nature of the root cause refinishing the original bumper
cover will only reintroduce a subsequent paint peel in these areas of the rear bumper cover over time.
Note:
Complete removal and reinstallation of the rear wheel arch trims in the course of bumper cover removal and
reinstallation is no longer required. Furthermore, complete replacement of the wheel arch trims after removal is,
also, no longer required. Only partial detachment of the wheel arch trim is necessary for bumper cover
removal. Reattachment of the original wheel arch trims is permitted.
Warranty
Note:
This TSB only applies if the paint defect described here occurs specifically without evidence of any outside
impact (e.g. stone chips, scuffs, etc.). Cases that deviate from the described condition or specific location of the
paint defect in this TSB or are found to have evidence of outside influence should be addressed according to
the warranty policies in place in Warranty Policies and Procedures.
Page 4 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Per Audi Policy Section 4.2 any paint defect including the condition described in this TSB requires photo, video
and/or print documentation prior to repair. All documentation should describe the nature and location of the
defect as it is discovered.
Claim Type:
• 950 for paint defects before delivery.
• 150 for paint defects after delivery.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
6369
Damage Code:
0067
Labor Operations:
If replaced / painted at the dealer:
Rear bumper remove
and reinstall
6369 1900
See SRT with
associated operations
Rear bumper replace
6369 5554
See SRT with
associated operations
Body painting prep
time
5101 7163
See SRT with
associated operations
Rear bumper cover
paint
6369 6150
See SRT with
associated operations
Lane change assist
ECM adjust (only if
equipped)
9635 1550
See SRT with
associated operations
If replaced / painted at the body shop:
Replace and paint new L0011600 (Solid Paint) Max 350 TU
part
L0021600 (Metallic
(Sublet labor operation Paint)
listed in Outside Labor) L0031600 (Pearl Paint)
Diagnostic Time:
GFF (Only if lane
change assist
adjusted)
0150 0000
Time stated on the
diagnostic protocol
(Max 30 TU)
Road test prior to the
service procedure
No allowance
0 TU
Road test after the
service procedure
0121 0004
10 TU
Page 5 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
(Only if lane change
assist adjusted)
As per TSB 2064279/3
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per
the Repair Manual
See ETKA/ELSA
See ETKA
01
Refer to ETKA using the VIN for the correct rear
bumper cover
N/A
Paint
Qty 1 Each
Listed as MATERIAL in Outside Material
$ Cost of Material (Max $72)
Additional Information
All parts and service references provided in this TSB (2064279) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.