A6423872048934_7
Service Bulletin Details
Public Details for: A6423872048934_7
This bulletin provides a software update for when the rear quarter glass rolls down automatically after operating the convertible top.
Models from 2020
2020 AUDI A5 CABRIOLET |
2020 AUDI S5 CABRIOLET |
Models from 2019
2019 AUDI A5 CABRIOLET |
2019 AUDI S5 CABRIOLET |
Models from 2018
2018 AUDI A5 CABRIOLET |
2018 AUDI S5 CABRIOLET |
Models from 2017
2017 AUDI A5 CABRIOLET |
2017 AUDI S5 CABRIOLET |
Technical Service Bulletin 64 Rear quarter glass intermittently retracts after closing convertible top 64 23 87 2048934/7 March 6, 2023. Supersedes Technical Service Bulletin Group 64 number 20-76 dated October 19, 2020, for reasons listed below. Model(s) Year A5 Cabriolet, and 2017 – 2020 S5 Cabriolet VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 7 - Revised Service (updated replacement part numbers) 6 10/19/2020 Revised header (Added Model Year) Revised Service (Updated procedure) Revised Warranty (Updated Labor Operations) 5 04/07/2020 Revised header (Added Model Years) Revised Service (Updated SW Version) Customer states: • After operating the convertible top, the rear quarter glass rolls down automatically. • This condition occurs intermittently and can occur on one, or both rear quarter glass. Technical Background Not applicable. Production Solution New software in the front passenger door control module, J387 (address word 0052) and driver door control module, J386 (address word 0042) addressed the condition. Service Page 1 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 1. Check the part numbers for the rear window motors, if the installed part number is found in the table below, it must be replaced with the part number specified. Tip: The rear window lifter motor is a slave to the door control module. Use the diagnostic scan tool to find the part numbers of the rear window lifter motors. Run the control module identification for each of the door control modules then view the slave part number of the rear window lifter. Rear Window Lifter Motor Position Left Rear Right Rear Installed Part Number Replacement Part Number 5Q0959812C 5Q0959408B 5Q0959812F 5Q0959811C 5Q0959407B 5Q0959811F 2. Read out the parametrization version for the rear window lifter from the drivers and passenger door control modules. Control Module Diagnostic Address Measured Value Block 0042 Identification of parametrization for rear window lifter on driver side 0052 Identification of parametrization for rear window lifter on front passenger side 3. If the parametrization version is less than 1A22, perform the ODIS control module replacement test plan on the applicable door control module. Note: You do not have to physically replace the door control module, only run the replacement test plan to recalculate the door control modules parameterization value. SVM Update Instructions 4. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 5. Update the driver door control module, J386 (address word 0042) or the front passenger door control module, J387 (address word 0052) using the SVM action code as listed in the table below, if necessary: Page 2 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Tip: Prior to starting the SVM update, open all windows completely, then fully close all windows via the driver’s door window switches. This will help to ensure that the door control modules are properly read into ODIS. Model Control Module Diagnostic Address A5 Cab 0042 A5 Cab 0052 Old Software Part Number New Software Part Number New Software New ZDC Version SVM Code Input (or higher) 4M0959793F 4M0959793H 4M0959792F 4M0959792H 4M0959793H 0131 8W5909873G 42A014 4M0959792H 0131 8W5909872G 42A014 6. Perform basic settings of all four windows. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6438 Damage Code: 0039 Labor Operations: Software Update 0151 0000 Time stated on the diagnostic protocol (Max 100 TU) 6454 1952 See SRT with associated operations When Replacing Left Rear Window Motor: Window motor remove + reinstall When Replacing Right Rear Window Motor: Page 3 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Diagnostic Time: Window motor remove + reinstall 6454 1953 See SRT with associated operations GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU As per TSB 2048934/7 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: • TSB 2011732, 00 Software Version Management (SVM), operating instructions. All parts and service references provided in this TSB (2048934) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.