2069592.1
Service Bulletin Details
Public Details for: 2069592.1
Rear door soft close function is not operating to specification customer statement: -the rear door soft close function is not operating to specification (left and/or right hand side)
- 2023 -
Models from 2023
2023 BENTLEY BENTAYGA |
Technical product information Topic Market area Rear door soft close function is not operating to specification Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Brand Transaction 2069592/1 No. Level EH Status Approval Release date New customer code Object of complaint Complaint type Position body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect rear left body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect rear right New workshop code Object of complaint body fixtures and fittings -> doors -> rear-door control unit body fixtures and fittings -> doors -> rear-door control unit body fixtures and fittings -> doors -> driver door control unit body fixtures and fittings -> doors -> passenger door control unit Complaint type Position control units, services -> software faulty left control units, services -> software faulty right control units, services -> software faulty control units, services -> software faulty Vehicle data Bentayga EWB Sales types Type MY Brand Designation Engine code Gearbox code Final drive code ZV1* 2023 E * * * Documents Document name master.xml INTERNAL Technical product information Rear door soft close function is not operating to specification Transaction No.: 2069592/1 Customer statement / workshop findings The rear door soft close function is not operating to specification (left and/or right hand side) Technical background NOTICE The operative should refer to the Bentley Hub referencing TPI 2069592/- to confirm the issue is as described, once confirmed the operative should refer to the instructions within the Measure section Production change Under investigation Measure 1) Referring to Rep.Gr 27 - Conduct a 12 volt battery test, in the event the battery is to specification please continue with the onward next steps However If the battery condition is not to specification, this must be rectified before proceeding to Step 2 2) Referring to Rep.Gr 27 - Connect a suitable battery charger 3) Referring to Rep.Gr 58 Rear door - To remove, fit and set - Check to confirm the rear door set is to specification - Adjust as required 4) Adjust the rear door striker as follows: - Loosen but do not remove the fixings (Figure 1) Figure 1 - Referring to Figures 2 and 3 - Adjust the position of the striker (1) so it is located centrally in the door latch (2) INTERNAL Figure 2 Figure 3 - Secure the fixings to 25Nm - On completion the striker should be central with the latch as shown in Figure 4 INTERNAL Figure 4 5) Check to confirm if the soft close function is operating to specification TIP: If now operating to specification after conducting steps 1 - 5 no further action is required However In the event the issue is not resolved the operative should conduct the remaining steps until completion (Steps 6 -10) NOTICE The onward instructions are shown using the left hand rear door however the instructions are the same regardless of which side is affected 6) Referring to Figure 6 - Fully install the tubing 180mm into the door seal through the rear door seal lower drain hole CAUTION The drain hole size MUST NOT be increased to allow the 8mm tubing to be installed. The tubing can be inserted without increasing the diameter INTERNAL Figure 6 7) Referring to Figures 7 and 8 - Fully install the 550mm length of tubing through the rear door seal lower drain hole Figure 7 INTERNAL Figure 8 CAUTION Ensure a suitable battery charger is connected to the vehicles 12 volt system before proceeding with the onward steps – VERY IMPORTANT: Ensure the rear lid, opposing rear door and both front doors remain closed 8) Check to confirm the soft close door issue is operating to specification, once confirmed conduct the remaining functionality checks - Open and close the rear door (x5) times using the soft close function - All doors should now stay closed for 30 minutes 9) After 30 minutes has elapsed - Repeat step 8 a further 3 times 10) Using a hose pipe or jet wash - Check for any signs of water ingress on or around the rear door/rear door seal 11) Conduct a short road test to confirm that no wind noise is evident Warranty accounting instructions Warranty Type - 110 or 910 Damage Service Number - 58 51 Damage code - 00 55 Battery test Labour Operation Code 27 06 01 00 Time 10 TU Time to conduct steps 3 - 5 (x1) door Labour Operation Code 58 25 15 00 Time 10 TU (Use 99 index until 23/03/23) Time to conduct steps 3 - 5 (x2) doors Labour Operation Code 58 25 16 00 Time 20 TU (Use 99 index until 23/03/23) Time to conduct steps 6 - 7 (x1) door Labour Operation Code 58 64 41 00 Time 10 TU (Use 99 index until 23/03/23) INTERNAL Time to conduct steps 6 - 7 (x2) doors Labour Operation Code 58 64 41 01 Time 20 TU (Use 99 index until 23/03/23) Time to conduct Steps 8 - 10 (x2) doors Labour Operation Code 58 64 01 00 Time 20 TU (Use 99 index until 23/03/23) Time to conduct a short road test Labour Operation Code 01 21 00 99 Time 25 TU NOTICE Submit (x2) claims in the event that both rear doors had the soft close issue Parts information 550mm x 8mm rubber tubing 180 x 8mm rubber tubing NOTICE The tubing should be 8mm (outer diameter) rubber tubing – The tubing should be sourced locally INTERNAL