2069498.1

Technical product information
Complaints of rear power door function received - Minimal requirements when opening a new DISS query
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2069498/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type Position
body fixtures and fittings -> door, closures operation functionality
Vehicle data
Bentayga EWB
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
ZV1* 2023 E
Documents
Document name
master.xml
INTERNAL
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*
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Technical product information
Complaints of rear power door function received - Minimal requirements when opening a new DISS query
Transaction No.: 2069498/1
Customer statement / workshop findings
Customer reports one or a combination of the following symptoms:
•
Rear door(s) don’t appear to fully open
•
High resistance can be felt/experienced by the customer when opening and/or closing the rear door(s)
•
The issue can affect both rear doors or a single door only
•
Door(s) sporadically go stiff but recovers on the next open/close cycle
•
Door(s) goes stiff towards end of the opening motion
•
Door(s) side to side operation differs in operational forces
•
Door(s) soft close function is not operating
NOTICE
In the event the symptoms described are evident the operative must conduct the instructions within the Measure section of this TPI and attach
all requested information to a new or existing DISS query
Technical background
NOTICE
NOTE TO PRODUCT SUPPORT:
On receipt of all requested information Product Support MUST second level the DISS query to the applicable Senior
Engineer, Product Support MUST wait for a response from the Senior Engineer before replying to the DISS query
Production change
-
Measure
VERY IMPORTANT: Please ensure all VIN applicable TPI’s and VIN applicable Service Campaigns are checked and conducted
prior to conducting the instructions within this TPI
NOTE: The operative MUST submit the following information to a new DISS query or an existing query relating to boot operational issues
•
Video of the failure NOTE: Please capture the rear of the vehicle for at least one open/close operation (when possible) before zooming or
moving in closer to the issue, the video MUST be recorded in a quiet environment
•
Battery Test - Carry out a battery test - Rep.Gr 27 and attach a print out of the results to the open DISS query
•
Current ODIS log MUST be attached to the DISS query including the software level of the rear power door control units as follows:
Software level confirmation
•
Select Front door control unit (Driver door control unit and Passenger door control unit) > Select guided functions>
Read control unit identification
•
The software will then be read and displayed
Check list (Please circle Yes or No as applicable)
Rear power door failure description
Does not open
Yes or No
Does not close
Yes or No
Does not fully open
Yes or No
Does not fully close
Yes or No
Noise - Vibration
Yes or No
Harsh operation
Yes or No
INTERNAL
Comments
Frequency of the failure
Every operation
Yes or No
Most operations
Yes or No
Occasionally
Yes or No
Noise - Vibration
Yes or No
In Specific conditions
Yes or No
(Weather – incline – decline – Temperature)
Comments
Soft Close door failure description, rear doors do not again soft close on gentle opening and quick release of the following:
Left rear external handle
Yes or No
Left rear internal handle
Yes or No
Right rear external handle Yes or No
Right rear internal handle Yes or No
Comments
I nputs where failure occurs
Door switch
Yes or No
Manually moving the door Yes or No
Engine running
Yes or No
How was the car parked?
Level - Uphill - Downhill
Was the car parked in an underground car park?
Yes or No
What was the temperature and weather conditions when the issue occurred?
Comments
INTERNAL
Had the car been parked for a time prior to the failure or was it immediately after driving?
How long was the previous rear power door operation (before the failure)?
Has the car been driven since then?
Comments
Visual inspection
Gap and profile
Seal fit
Witness marks/clashes
Comments
INTERNAL
(Please circle OK or NOK as applicable)
OK
OK
OK
or NOK
or NOK
or NOK