C2643A
Service Bulletin Details
Public Details for: C2643A
This campaign is being issued to address a duplicate esn issue affecting certain mid range engines. This campaign authorizes certified service locations to replace the engine dataplate and the engine control module (ecm) dataplate, and upda
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HD/MR Duplicate ESN Dataplate Correction Campaign Page 1 of 4 Warranty Field Campaign Campaign Number: c2643 Revision: A HD/MR Duplicate ESN Dataplate Correction Campaign Released Date: 21-Feb2023 Expiration Date (U.S. and Canada): 01-Dec-2024 Expiration Date (International): 01-Dec2024 Attention • Worldwide distr./ branches and Div./Reg Offices • U.S. / Canadian Dealers • U.S. / Canadian Distr./Branches and Div. Offices (Automotive) This is to revise and replace Campaign 2643, dated 06-Dec-2022. This revision is to: 1. Update the Other Claimables, and 2. update the Attachment B. If additional information is required, please contact your Cummins Warranty Operations Group Leader. Description This Campaign is being issued to address a duplicate ESN issue affecting certain mid range engines. This Campaign authorizes certified service locations to replace the engine dataplate and the Engine Control Module (ECM) dataplate, and update the ECMs through INSITE. Note : This field action provides retroactive coverage for repairs made in anticipation of and prior to the release of this publication. Action In order to qualify for repair under this field action, an engine: 1. will be covered regardless of coverage status, and 2. must show as OPEN on QuickServe® Online for this field action. Note : The ESN list is attached for reference. https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2026/c2643.html 3/7/2023 HD/MR Duplicate ESN Dataplate Correction Campaign Page 2 of 4 After verifying that the engine meets the above requirements, perform the following actions: 1. Please refer to Attachment B: C2643, HD/MR Duplicate ESN Dataplate Correction Campaign for detailed instructions on securing and replacing dataplates, and updating the engines ECM Engine Serial Number parameter. Replacement dataplates will be provided at no cost to the Service Location. Please refer to Attachment C: Cummins Dataplate Replacement Request form to secure your replacement dataplate. Note : ESN Series 7500xxxx are CORRECT for HD, ISX12 Gas Plus, ISX12 2010 and QSX12 Tier4 platforms and should NOT be changed. Duplicate 7500xxxx series dataplates on MR engines MUST be changed. Note : ESN Series 9970xxxx dataplates will be used to correct errant tagged engines. Material Disposition Materials removed as a result of this field action must be scrapped. Reimbursements Parts There are no parts covered in this field action. Note : SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action. Labor Using Applicable Access Code and Time SRT Code Description 00-114 Dataplate, Engine - Remove and Install 00-90X Administrative time 99-009 REPLACE ECM DATAPLATE AND UPDATE ESN PARAMETER USING INSITE (QTY 1) Time (hrs) Travel Travel is not covered under this field action. Towing is not covered under this field action. Other Claimables Consumables are covered under this field action. https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2026/c2643.html 3/7/2023 HD/MR Duplicate ESN Dataplate Correction Campaign Page 3 of 4 Note : Where required by federal law or local jurisdiction, the engine block engraving can be updated to align with the newly issued data tags. A total of $150.00 (USD) is allowed for reimbursements. Please summarize all costs associated with this work in a single line item titled CAMPAIGN SUPPLIES and file under the Other Claimables section. Claim Instructions For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor. Claim Codes Description Code Account Code: 65 Pay Code: North America Distributor = X Pay Code: North America Dealer = D Pay Code: International Distributor = I Pay Code: International Dealer = R Failure Code: WXXDCW Attachments Click here to see c2643_esn-list.xlsx (/service/english/attachments/c2643_esn-list.xlsx) Click here to see c2643_service_instructions_attachment-b.pdf (/service/english/attachments/c2643_service_instructions_attachment-b.pdf) Click here to see c2643_cummins_dataplate_replacement_request_form_attach-c.xlsx (/service/english/attachments/c2643_cummins_dataplate_replacement_request_form_attach-c.xlsx) Engine Family Fuel System ISBe4 (6 Cylinder) QSB6.7 ISB ISDe, ISD4.5, ISD6.7 ISBe, ISB4.5, ISB6.7 ISBe4 (4 Cylinder) QSB4.5 B4.5 RGT (4 Cylinder) CM850 https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2026/c2643.html 3/7/2023 HD/MR Duplicate ESN Dataplate Correction Campaign Page 4 of 4 Engine Family 6C, C8.3 ISC, ISCe, QSC8.3 Fuel System CM850 L Gas Plus ISL Gas Design Application Market Application All All All All All All All All All All All All Document History Date Details Document Created; 06-Dec-2022 Update the Other Claimables; 21-Feb-2023 Last Modified: 21-Feb-2023 https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2026/c2643.html 3/7/2023