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Sent on
03
From
Technical Information & Support Group
Subject
Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)
13
2023
Expires on 03
27
2023
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2022 Civics with a customer complaint of the speaker sound distorted or no sound. To better understand
the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Trim must be Si, Touring or Sport Touring.
2. Must be able to duplicate the issue.
3. No previous replacement of the speaker assembly.
4. No repair has been attempted.
Action Required
If a vehicle matching the description above comes into your dealership, please e-mail Technical Information & Support at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to reach you
4. Current Mileage
5. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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