Bulletin 55N1

Release Date
Technical Service Bulletin
03/21/2023
55N1 UPDATE
Seal Roof Connection Rear Lid Hinges – (NVLW)
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
CAN
2021
2021
2022
2022
ID.4
ID.4
35,353
2,523
Revision History
Revision
Date
Purpose
1
March 21, 2023
Original publication
Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria
Technical Background
01
On ID.4 vehicles of a certain production period, additional corrosion protection is applied to the
rear lid hinges at the roof connection.
Remedy
Criteria
01
Remedy
Both rear lid hinges (right and left) are treated with conservation wax on the roof side.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 55N1 code in the ELSA Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty (NVLW).
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
55N1 Page 1 of 6
Release Date
03/21/2023
Technical Service Bulletin
55N1 UPDATE
Seal Roof Connection Rear Lid Hinges – (NVLW)
Service
NOTE:
•
ELSA is the only valid inquiry/verification source. Check ELSA on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ELSA printout
showing the “open” status to the repair order.
•
If this UPDATE appears to have already been performed but the code still shows open in ELSA, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
•
ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
•
Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
55N1 Page 2 of 6
Release Date
03/21/2023
Technical Service Bulletin
55N1 UPDATE
Seal Roof Connection Rear Lid Hinges – (NVLW)
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
NOTE
Make sure that the area where the wax is to be
applied is dry and the application is carried out at
room temperature. After application of the wax, a
car wash is only possible after 3 to 4 hours of
curing time.
•
Remove the rear shelf <1> and cover the
cargo area with something suitable to
protect from dripping wax.
•
Clean the roof-side of the hinge area <1>
with 91% isopropyl alcohol and a lint free
cloth.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
55N1 Page 3 of 6
Release Date
03/21/2023
Technical Service Bulletin
55N1 UPDATE
Seal Roof Connection Rear Lid Hinges – (NVLW)
•
Apply the wax to the roof side of the hinge
 on all sides of the flange.
•
Verify that the wax is covering all sides of
the flange .
•
Remove the protective cover from the cargo
area and refit the rear shelf.
NOTE
The wax can creep around the area of
application. Remove any excess wax using a lint
free cloth.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
55N1 Page 4 of 6
Release Date
Technical Service Bulletin
03/21/2023
55N1 UPDATE
Seal Roof Connection Rear Lid Hinges – (NVLW)
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:

U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.

Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
55N1
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
5566 19 99
40
Seal rear lid hinges
PARTS
Quantity
Part Number
Description
0.10
D 321M15M1
WAX
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
55N1 Page 5 of 6
Release Date
Technical Service Bulletin
03/21/2023
55N1 UPDATE
Seal Roof Connection Rear Lid Hinges – (NVLW)
Required Parts
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
Approx. 0.10
D 321M15M1
WAX
Free Order
NOTE
The specified part numbers reflect the status at the start of this Update. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should
be used.
•
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for
U.S. and the Part Destruction and Core Disposition Report for Canada.
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Volkswagen Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check
ELSA for the most current version of this document.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
55N1 Page 6 of 6