TJ36082

Service and Parts Business
Technical Journal
TITLE:
General concerns in IHU on iCUP/Google Infotainment
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36082.1.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2023-02-13
2023-02-17
FUNC GROUP:
3900
FUNC DESC:
Media, navigation and
communication
Page 1 of 2
“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If any concerns with the IHU occur and the problem remains after a start and stop (ignition) cycle,
please follow the information listed in the Service section.
IHU = Infotainment Head Unit
iCUP = Infotainment and Connectivity Unity Program
CCD = Center Console Display
CSC Customer Symptom Codes
Code
9U
6B
II
7N
IJ
DP
IB
3J
9S
Description
AUX panel/Does not work
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect function
Cellular phone/Voice control does not work
Navigation/Other navigation problems
Navigation/Voice guidance does not work
Radio/Does not work
Speakers/Does not work
TV/Does not work
USB unit/Does not work
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
Technical Journal 36082.1.1
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
224
225
227
235
236
238
246
256
536
539
Steer
Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
2022-9999
2023-9999
2021-9999
2022-9999
Plant
Chassis range
-
Struc Week
Range
202222-999952
202222-999952
202222-999952
202122-999952
202122-999952
202122-999952
202122-999952
202222-999952
202037-999952
202139-999952
SERVICE:
Do not fault trace or replace any parts before you have performed an IHU-restart.
To do this, press and hold the “Home” button below the CCD for 20 seconds (see attached Video
TJ_36082).
There may be occasions when an IHU-restart needs to be done multiple times in order to get IHU
functionality fully up and running again. If still not resolved after a re-start please submit a Vehicle
Report.
Warranty claim info:
No warranty claim accepted for a job described in this TJ.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support needed”, use function group 3900.
This TJ has one video attachment.
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2023-02-17