Circular 93P7

Service Action
Code: 93P7
Subject
Release Date
IMPORTANT!
Battery Cell
Evaluation/Replacement
Affected Vehicles
HV Battery Cell Module(s)
March 29, 2023
•
Vehicles with CRITERIA 02 in ELSA have already been identified by the factory
as requiring battery cell module replacement(s). Owners of these vehicles MUST
schedule this service action directly with a certified Volkswagen battery repair
dealer.
•
Vehicles with CRITERIA 04 in ELSA can be scheduled for battery cell evaluation
with any authorized Volkswagen dealer; however if the evaluation indicates battery
cell replacement(s) is needed, the dealer performing the replacement(s) MUST be
a certified Volkswagen battery repair dealer.
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
CAN
2021
2021
2022
2022
ID4
ID4
Vehicle
Count
20,949
1,431
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair
under this action. ELSA is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be
completed at the same time the vehicle is in the workshop for this campaign.
The high-voltage battery cells may experience an increased self-discharge due to a
production fault. This can lead to a reduction in battery capacity and in driving range. If
this condition exists in the vehicle, a warning lamp may illuminate and the message
“Electronic system does not work correctly. Please go to workshop.” may be shown in
the infotainment display.
Evaluate and, if necessary, replace the affected battery cell module(s).
On or about March 29, 2023, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2023. Owner letter examples are included in
this bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2027. Repairs must be performed on or before
this date to be eligible for payment. Keep this expiration date in mind when scheduling
customers for this action. If a customer wishes to have this service performed after the
expiration date, your dealerships normal parts and labor cost associated with this repair
will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales,
Service, Parts and Accounting personnel. Contact Warranty if you have any
questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 1 of 52
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 2 of 52
Parts Information (if required)
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
As needed
Part Number
P.O.C. Part Description
0Z1-915-599-H
CELL MOD.
Ordering
Method
IMPORTANT INFORMATION FOR PART NUMBER 0Z1-915-599-H (Cell module):
0Z1-915-599-H (Cell Module) will be return blocked. In the chance that a cell module
needs returning, this return will need to be schedule with your Dealer Support Specialist
(DSS).
For batteries not actively part of the repair process, either new or spent, dealers should
ensure compliance with local fire code battery storage requirements. Dealers who have
the appropriate storage capabilities/facilities that meet local fire code requirements, are
encouraged to order/ stock parts to complete the 93P7 Repair.
ALL
4 per cell module N -912-809-01
SCREW
1 per cell module D -G00-018-M3
PASTE
1 per cell module 0Z1-998-474
SEP. FILM
1
D -316-000-A1
UNDER COAT
1
D -454-300-H2
SEALANT
1
11A-998-844-A
Parts Kit*
(see next page for kit contents)
G -12E-100-1G CON
or
G -12E-100-1L DSP
or
G -12E-100-2L DSP
G12 EVO Coolant Concentrate
As needed
The following underbody trim clips are needed ONLY in the event of breakage. They
may not be required for every repair.
Up to 14
WHT-003-491
Free Order
UOL
NUT
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 3 of 52
*11A-998-844-A PARTS KIT CONTENTS
Quantity
Part Number
Part Description
1
1HV-915-754-A
VALVE
2
0Z1-915-433-C
GASKET
24
N -909-428-04
BOLT
4
N -912-832-01
BOLT
82
WHT-009-218
BOLT
22
WHT-008-738-A
BOLT
1
1EA-802-131-A
CONNECTION
1
1EA-802-132-A
CONNECTION
1
1EA-998-103
SEP. FILM
4
N -102-252-02
BOLT
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 4 of 52
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
93P7
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal if cell module(s) are not replaced
Mark CELL MOD* as causal part if a cell module(s) is replaced
Vehicle Wash
Do not claim wash under this action
Vehicle Loaner
(USA ONLY)
See special claiming instructions for rental/loaner claiming.
Vehicle Loaner
(Canada ONLY)
Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT CLAIMING
INFORMATION
NOTE: A second claim must be entered for rental/loaner claiming
The claiming operations are separated between non-battery repair dealers and battery
repair dealers. Use the correct claiming section based on your dealer’s battery repair
certification status.
If a vehicle is inspected at a NON-battery repair dealer and a cell module requires
replacement, the dealer inspecting the vehicle can claim the GFF time for performing
the test plan only.
The cell module replacement will then be completed by a certified battery repair dealer.
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 5 of 52
NON-BATTERY REPAIR DEALER CLAIMING
Criteria Details
Criteria 02 = Vehicle has pre-identified cell module(s) to replace. Non-battery repair
dealers cannot perform the inspection or the repair. Non-battery repair dealers will not
be reimbursed for work on any Criteria 02 vehicle.
Criteria 04 = No pre-identified cell module(s). Vehicle requires GFF test plan to check
for cell modules with increased self-discharge.
Criteria 04 vehicles also have criteria C1 and C2 assigned to them.
C1: Test plan results = HV battery is OK and NO cell modules require
replacement.
C2: Test plan results = one or more cell modules require replacement.
Criteria ID: C1, C2 and 04
Scenario 1
Vehicle did not have pre-identified cell module(s) to replace.
GFF test plan indicated that no cell modules have increased self-discharge.
No cell module(s) required replacement.
Enter ONLY Criteria C1
LABOR
Criteria ID: C1, C2 and 04
Scenario 2
Labor Op
Time Units
Description
0183 00 99
10 TU + Time stated
on diagnostic protocol
Connect battery charger and perform “check
cell equalization” test plan
Vehicle did not have pre-identified cell module(s) to replace.
GFF test plan indicated cell module(s) have increased self-discharge.
Cell module(s) require replacement.
Cell module replacement cannot be performed at your dealer.
Enter ONLY criteria C2
IMPORTANT
DO NOT CLAIM CRITERIA C1 or 04!
Enter ONLY criteria C2. Doing so will allow the dealer inspecting the vehicle to claim
the inspection time without closing the campaign in ELSA. This also allows the dealer
repairing the vehicle to claim the cell module replacement.
LABOR
Criteria ID: C1 and 04
Labor Op
Time Units
Description
9301 01 99
10 TU + Time stated
on diagnostic protocol
Connect battery charger and perform “check
cell equalization” test plan
Check service history for a previous 93P7 inspection claim.
If a 93P7 inspection was previously performed, no work can be performed by a nonbattery repair dealer.
-END NON-BATTERY REPAIR DEALER CLAIMING-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 6 of 52
BATTERY REPAIR DEALER CLAIMING
Criteria Details
Criteria 02 = Vehicle has pre-identified cell module(s) to replace.
Criteria 04 = No pre-identified cell module(s). Vehicle requires GFF test plan to check
for cell modules with increased self-discharge.
Criteria 04 vehicles also have criteria C1 and C2 assigned to them.
C1: Test plan results = HV battery is OK and NO cell modules require
replacement.
C2: Test plan results = one or more cell modules require replacement.
Criteria ID: C1, C2 and 04
Scenario 1
Vehicle did not have pre-identified cell module(s) to replace
GFF test plan indicated that no cell modules have increased self-discharge
No cell module(s) required replacement
Enter ONLY Criteria C1
LABOR
Criteria ID: C1, C2 and 04
Scenario 2
Labor Op
Time Units
Description
0183 00 99
10 TU + Time stated
on diagnostic protocol
Connect battery changer and perform “check
cell equalization” test plan
No pre-identified cell modules, but GFF test plan indicates cell module(s) require
replacement:
Enter ONLY Criteria 04
OR
Criteria ID: 02
Vehicle has pre-identified cell module(s) requiring replacement:
Enter ONLY Criteria 02
OR
Criteria ID: C1 and 04
The 93P7 inspection was previously performed.
Cell module(s) require replacement.
Enter ONLY Criteria 04
LABOR
Labor Op
Time Units
Description
9301 55 99
635
Replace single (or first) cell module
9305 01 99
10
Check and measure HV battery cover
(if necessary)
9329 01 99
120
Clean HV battery cover
(if HV battery cover is reused)
2706 89 50
10
Connect battery charger
(if necessary)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 7 of 52
LABOR
Labor Op
Time Units
Description
0150 00 00
Time stated on
diagnostic protocol
All GFF Operations
NOTE: If GFF work is performed on more than one diagnostic session, the multiple GFF logs
can be added together.
Claims will stop for review if the max allowed GFF time is exceeded. Ensure the GFF logs
are added together correctly. For example, two logs from the same diagnostic session are
not allowed.
All GFF operations will be claimed under ONE labor operation. The time it takes to complete
all GFF work will be accounted for under labor operation 0150 00 00. DO NOT enter labor
operation 0150 00 00 more than once.
PARTS
Quantity
Part Number
Description
1.00
0Z1915599H
CELL MOD*
4.00
N 91280901
SCREW
1.00
D G00018M3
PASTE
1.00
0Z1998474
SEP. FILM
1.00
D 316000A1
UNDER COAT
1.00
D 454300H2
SEALANT
1.00
11A998844A
Parts Kit
Up to 20.00
G 12E100S0
or
G 12E100S1
COOLANT CONCENTRATE
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 8 of 52
Add the following for additional cell modules being replaced.
EXAMPLE 1: A vehicle with pre-identified cell module(s) requiring replacement also requires
2 additional cell modules replaced as directed by the test plan:
•
You will combine the total quantity of parts replaced (i.e. 3.00 cell modules, 12.00
screws, etc.)
•
For the two additional cell modules, you will claim a single labor operation of 200 TU
under LO 9301 19 99
EXAMPLE 2: A vehicle has three pre-identified cell modules and no other cell modules
require replacement according to the GFF test plan:
•
You will combine the total quantity of parts replaced (i.e. 3.00 cell modules, 12.00
screws, etc.)
•
For the two additional cell modules, you will claim a single labor operation of 200 TU
under LO 9301 19 99
LABOR
Labor Op
Time Units
Description
9301 19 99
100
(per additional cell module)
Battery module remove+reinstall
(total TU is the # of modules replaced x 100)
PARTS
Quantity
Part Number
Description
1.00/cell module
0Z1915599H
CELL MOD.
4.00/cell module
N 91280901
SCREW
1.00/cell module
D G00018M3
PASTE
1.00/cell module
0Z1998474
SEP. FILM
The following can be added if the HV battery cover required replacement
PARTS
Quantity
Part Number
Description
1.00
1EA804841AC
HOUSING
8.00
1EA804973
HOLDER
1.00
1EA010505
WARN. SIGN
1.00
12E010006AA
STICKER
The following can be added as needed in the event of breakage during the repair.
PARTS
Quantity
Part Number
Description
As required
WHT003491
NUT
As required
WHT009733
BOLT
As required
8E0825267
PUSH PIN
As required
N 0385494
RIVET
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 9 of 52
Enter vehicle loaner claim as a separate, second claim
(USA ONLY) Allowed time = up to 3 days
Loaner coverage can only be claimed if a cell module requires
replacement
Vehicle Loaner
Claim Type
1 SP
Service Number
X182
Damage Code
0055
Damage Location
Blank
Parts Vendor Code
K21
Outside Labor Operation
X182US01
(mark as causal)
Enter dollar amount on
rental/loaner invoice
(Up to $53 per day)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 10 of 52
Customer Letter Example (USA) – (Vehicles Needing Inspection/Any Dealer) – CR04
This notice applies to your vehicle:   , 
Subject: Service Action 93P7 - HV Battery Cell Module(s)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2021-2022 model year Volkswagen ID.4 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?
The high-voltage battery cells may experience an increased self-discharge due to a production
fault. This can lead to a reduction in battery capacity and in driving range. If this condition exists
in the vehicle, a warning lamp may illuminate and the message “Electronic system does not
work correctly. Please go to workshop.” may be shown in the infotainment display.
What will we do?
To identify this issue, your authorized Volkswagen dealer will evaluate your vehicle to determine
if any battery cell module(s) needs replacement. The evaluation will take less than an hour to
complete, and will be free of charge.
If the evaluation shows a battery cell module(s) needs replacement, your Volkswagen dealer
may be able to perform the work if they are a certified Volkswagen battery repair dealer. If they
are not, you will to need to make an appointment to have this work completed at a certified
Volkswagen battery repair dealer. The work to do the replacement will take at least one day to
complete and will be performed for you free of charge.
Your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
Important information to
keep in mind when
scheduling this service
action:
All authorized Volkswagen dealers can perform the battery cell evaluation under this action;
however, if your vehicle needs to have battery cell module(s) replaced, replacement can only
be performed by a certified Volkswagen battery repair dealer.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule this service.
To set up an appointment online, please visit www.vw.com/find-a-dealer.
When making your appointment for this service action, you will want to check with your
Volkswagen dealer to see if they are a certified Volkswagen battery repair dealer. If you elect
to have a dealer that is not a certified battery repair dealer perform the evaluation described in
this letter, you will be responsible for taking your vehicle to a certified battery repair dealer in
the event any cell module needs replacement.
This service action will be available for you free of charge only until December 31, 2027. If
you wish to have this service performed after that date, your dealer’s normal costs associated
with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication, please
reach out to us using your preferred method of communication at www.vw.com/contact or by
calling us at 800-893-5298.
Checking your vehicle for To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
open Recalls and Service please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into
the Recall/Service Campaign Lookup tool.
Campaigns
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and
continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
(CR04)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 11 of 52
Customer Letter Example (USA) – (Vehicles Need Cell Replace / Battery Rep. Dealer) –
CR02
This notice applies to your vehicle:   , 
Subject: Service Action 93P7 - HV Battery Cell Module(s)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021-2022 model year Volkswagen ID.4 vehicles. Our records show that you
are the owner of a vehicle affected by this action.
What is the issue?
The high-voltage battery cells may experience an increased self-discharge due to a
production fault. This can lead to a reduction in battery capacity and in driving range.
If this condition exists in the vehicle, a warning lamp may illuminate and the message
“Electronic system does not work correctly. Please go to workshop.” may be shown
in the infotainment display.
What will we do?
To identify and correct this issue, your certified Volkswagen battery repair dealer will
evaluate and replace the affected battery cell module(s) as needed. This work will
take at least one day to complete and will be performed for you free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the
repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your certified Volkswagen battery repair dealer as soon as possible to
schedule this service. To set up an appointment online, please visit www.vw.com/finda-dealer.
This service action will be available for you free of charge only until December 31,
2027. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Schedule with a
certified Volkswagen
battery repair dealer
According to our records, your vehicle will need certain battery cell module(s)
replaced under this action. Please keep in mind that only a certified Volkswagen
battery repair dealer can perform repairs under this service action. When making your
appointment for this service action, please ensure your dealer is a certified
Volkswagen battery repair dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your certified Volkswagen battery repair dealer fails or is unable to complete this
work free of charge within a reasonable time, or if you should have any questions
about this communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
(CR02)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 12 of 52
Customer
Customer Letter Example (Canada) - (Vehicles Needing Inspection/Any Dealer) CR04
This notice applies to your vehicle:   , 
Subject: Service Action 93P7 - HV Battery Cell Module(s)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2021-2022 model year Volkswagen ID.4 vehicles. Our records show that you are the owner
of a vehicle affected by this action.
What is the issue?
The high-voltage battery cells may experience an increased self-discharge due to a
production fault. This can lead to a reduction in battery capacity and in driving range. If this
condition exists in the vehicle, a warning lamp may illuminate and the message “Electronic
system does not work correctly. Please go to workshop.” may be shown in the infotainment
display.
What will we do?
To identify this issue, your authorized Volkswagen dealer will evaluate your vehicle to
determine if any battery cell module(s) needs replacement. The inspection will take less
than an hour to complete, and will be free of charge.
If the evaluation shows a battery cell module(s) needs replacement, your Volkswagen
dealer may be able to perform the work if they are a certified Volkswagen battery repair
dealer. If they are not, you will to need to make an appointment to have this work completed
at a certified Volkswagen battery repair dealer. The work to do the replacement can take
at least one day to complete and will be performed for you free of charge.
Your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
Important information to All authorized Volkswagen dealers can perform the battery cell evaluation under this
keep in mind when
action; however, if your vehicle needs to have battery cell module(s) replaced, replacement
scheduling this service can only be performed by a certified Volkswagen battery repair dealer.
action:
When making your appointment for this service action, you will want to check with your
Volkswagen dealer to see if they are a certified Volkswagen battery repair dealer. If you
elect to have a dealer that is not a certified battery repair dealer perform the evaluation
described in this letter, you will be responsible for taking your vehicle to a certified battery
repair dealer in the event any cell module needs replacement.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule this
service.
This service action will be available for you free of charge only until December 31, 2027.
If you wish to have this service performed after that date, your dealer’s normal costs
associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall
forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle identified in this letter,
please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update
our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Customer Relations, Monday through Friday from
8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety
and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
(CR04)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 13 of 52
Customer Letter Example (Canada) – (Vehicles Need Cell Replace / Battery Rep. Dealer)
CR02
Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 93P7 - HV Battery Cell Module(s)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021-2022 model year Volkswagen ID.4 vehicles. Our records show that you
are the owner of a vehicle affected by this action.
What is the issue?
The high-voltage battery cells may experience an increased self-discharge due to a
production fault. This can lead to a reduction in battery capacity and in driving range.
If this condition exists in the vehicle, a warning lamp may illuminate and the message
“Electronic system does not work correctly. Please go to workshop.” may be shown
in the infotainment display.
What will we do?
To identify and correct this issue, your certified Volkswagen battery repair dealer will
evaluate and replace the affected battery cell module(s) as needed. This work will
take at least one day to complete and will be performed for you free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the
repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your certified Volkswagen battery dealer as soon as possible to
schedule this service.
This service action will be available for you free of charge only until December 31,
2027. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Schedule with a
certified Volkswagen
battery repair dealer
According to our records, your vehicle will need certain battery cell module(s)
replaced under this action. Please keep in mind that only a certified Volkswagen
battery repair dealer can perform repairs under this service action. When making your
appointment for this service action, please ensure your dealer is a certified
Volkswagen battery repair dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you
shall forward this letter (and any subsequent notice, if applicable) to the lessee within
ten (10) days of receipt. If you have changed your address or sold the vehicle
identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail
it to us so we can update our records.
Can we assist you
further?
If your certified Volkswagen battery repair dealer fails or is unable to complete this
work free of charge within a reasonable time, please contact Customer Relations,
Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our
“Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
(CR02)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 14 of 52
Safety Precautions When Working ON the High-voltage System
(additional information is also available in the ELSA Repair Manual)
DANGER
Extremely dangerous due to high voltage.
•
The high-voltage system is under heavy voltage. Severe bodily injury or death by electrocution or electric
arcs is possible.
•
When working on the high-voltage system the high-voltage system must be de-energized.
•
When performing procedures that do not directly affect the high-voltage system, in some cases it is still
necessary to de-energize the high-voltage system.
•
Pay attention when the high-voltage system must be de-energized. Refer to the Repair Manual
•
Have a High-Voltage Technician or a High-Voltage Expert de-energize the high-voltage system.
The electric and magnetic fields are extremely dangerous.
•
There are electric and magnetic fields on the high-voltage system. Death or serious injury are possible due
to malfunction of active implants (for example cardiac pacemakers, insulin pumps).
•
Persons with active implants may not perform procedures on the high-voltage system.
WARNING
Risk of injury - motor may start unexpectedly
It is difficult to determine whether the drive system of an electric vehicle or hybrid vehicle is active. Moving parts can
trap or draw in parts of the body.
CAUTION
Risk of damage to high-voltage wiring
•
Incorrect handling may result in damage to the insulation of high-voltage wires or high-voltage connectors.
•
Do not support yourself on high-voltage cables or connectors.
•
Never prop tools against high-voltage wiring or high-voltage connectors.
•
Never bend or kink high-voltage wiring.
•
Observe the coding of the high-voltage connectors when joining them up.
Safety Precautions When Working NEAR the High-voltage System
(additional information is also available in the ELSA Repair Manual)
DANGER
Extremely dangerous due to high voltage.
•
The voltage levels in the high-voltage system constitute a safety hazard. Danger of severe or fatal injuries
from electric shock if high-voltage components or high-voltage wiring are damaged.
•
Carry out a visual check of high-voltage components and high-voltage wiring.
•
Never use cutting/forming tools or other sharp-edged implements.
•
Never perform work using welding, brazing, thermal bonding or hot air in the area of high-voltage
components and high-voltage cables.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 15 of 52
DANGER
High voltage increases the risk of fatal injury
Electrocution can cause severe bodily or fatal injury.
•
For the following procedures suitable personal protective equipment must be worn.
•
For the following steps two correspondingly qualified technicians must be present for the supervision.
•
If necessary, a second technician can help the high-voltage expert outside of the hazardous area within
their qualification.
•
The personal protective equipment (PPE) must be dry and undamaged.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 16 of 52
Repair Overview
NON-BATTERY REPAIR DEALERS
Criteria 02 vehicles:
•
Cell modules require replacement.
•
Work cannot be performed by a non-battery repair dealer.
Criteria C1, C2 and 04 vehicles:
•
Perform a test plan to check for cell modules with an increased self-discharge.
•
If the vehicle requires a cell module replacement, the replacement must be completed at a battery repair
dealer.
Criteria C1 and 04 vehicles:
•
Check service history for a previous 93P7 inspection claim.
•
If a 93P7 inspection was previously performed, cell modules require replacement.
•
Work cannot be performed by a non-battery repair dealer.
CERTIFIED BATTERY REPAIR DEALERS
Criteria 02 vehicles:
•
Perform a test plan to check for cell modules with an increased self-discharge and replace as needed.
•
Replace pre-identified cell module(s) inside the high voltage battery.
Criteria C1, C2 and 04 vehicles:
•
Perform a test plan to check for cell modules with an increased self-discharge and replace if needed.
Criteria C1 and 04 vehicles:
•
The 93P7 inspection was previously performed. Cell modules require replacement.
•
Perform a test plan to check which cell modules with an increased self-discharge require replacement.
CRITICAL REPAIR STEP
STOP!
NON-Battery Repair dealers CANNOT perform ANY work on vehicles assigned Criteria 02. These vehicles are
known to need a cell module replacement and MUST be checked and repaired at a battery repair dealer. NONBattery Repair dealers will not be reimbursed for any work performed on Criteria 02 vehicles.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 17 of 52
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 18 of 52
Required Tools
Engine Support Set
-10-222B(MRT)
Adapter
-10-222A/14Qty. = 2
(MRT)
Module Lifting Aid
Lifting Tackle
-T10619-
-3033-
(MRT)
(MRT)
Shock-Proof Protection
(30 Pcs)
Shock-Proof Protection
-T10608-
Qty. = 3
(MRT)
(MRT)
Removal Wedge Set
Engine Support - Bracket
w/Spindle and hook
-VAS895015(MRT)
-T10628-
-10-222A/10(MRT)
Shop Crane
Insulating Mat
-VAS6100-
-VAS6762/44-
(or equivalent)
(MRT)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 19 of 52
Scissor Lift Table
Engine Bung Set
-VAS6131B-
-VAS6122-
(or equivalent)
(or equivalent)
Leak-tight Connector
Pressure and Vacuum
Pump
-T10607(MRT)
Digital Pressure Sensor
-VAS671005(MRT)
-VAG1397B-
High Voltage Tool Set –
Screwdriver
(MRT)
-VAS6762/34-
Cooling System Tester Directional Valve
-VAS691005/1(component of MRT
-VAS691005-)
High Voltage Tool Set Voltage Tester
-VAS6762/45(MRT)
Template
-T10606-
High Voltage Tool Set Torque Wrench
-VAS6883/1A(MRT)
Cooling System Tester Directional Valve
-VAS691005/5(component of MRT
-VAS691005-)
Cooling System Charge Kit
-VAS6096(MRT)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 20 of 52
Cooling System Tester
-VAG1274B-
Hose Clamps - Up To
25mm
-3094-
(MRT)
Module Balancer
-VAS6910-
(or equivalent)
MEB Modules Expansion
Set
-VAS6910/21-
(MRT)
Padlock
-T40262/1-
(MRT)
Vehicle Diagnosis System Connection Lead
-VAS5051/66-
(from Service Disconnect
Lock -T40262-)
Pressure Sensor
-VAS611013-
(MRT)
Insulated Torx Wrench Set
- 3/8
-VAS691003A-
(MRT)
(MRT)
*Extension Cables for
High-Voltage Battery
*High Voltage Diagnostics
Box
-VAS671007-
-VAS5581A-
(MRT)
(MRT)
*NOTE: Either -VAS671007- or -VAS5581A- may be used for this repair.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 21 of 52
High Voltage Test Adapter
(without AFeS)
High Voltage Tool Set –
Reversible Ratchet 3/8"
-VAS6558A/35-
-VAS6762/29-
(MRT)
(MRT)
High Voltage Tool Set –
Extension 140mm
-VAS6762/31(MRT)
Diagnostic Tester
-VAS6150X/6160X(or equivalent)
Double Cartridge
Adhesive Gun
-VAS5237(MRT)
Pipe Brush
Shackle (Equivalent to
VAS691009A)
-VAS691009USQty. = 8
(MRT)
Battery Tester/Charger
capable of minimum 70
Amp continuous supply
Female adapter for the
-VAS5237(based on shops preferred
adapter style)
(locally sourced)
-VAS294029-
Test Adapter - Hybrid
Module
(or equivalent)
-VAS6558A-
Double Suction Lifter
High Voltage Tool Set –
Screwdriver Insert XZN
M10
Qty. = 2
-VAG1344-
-VAS6762/27(MRT)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 22 of 52
Cooling System Service
Machine – TEXA
-VAS531011KIT-
Required Shop Materials
Cleaner D -009-401-04
(shop supply)
-OR91% Isopropyl Alcohol
Lint Free Towels
(locally sourced)
(locally sourced)
NOTE: Use only 91% Isopropyl alcohol as a cleaner
(9% water). Do not use Isopropyl with any
additional surfactants (cleaners) or additives
(scents).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 23 of 52
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
NON-BATTERY REPAIR DEALERS:
STOP!
Proceed to Section B.
BATTERY REPAIR DEALERS:
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 24 of 52
Section B – NON-BATTERY REPAIR DEALERS ONLY
Perform GFF Test Plan to Check for Cell Modules with Increased Self-Discharge
Check cell balancing and determine if any modules
require replacement:
•
Perform a diagnostic scan of the vehicle.
•
Select the 008C Guided Functions test plan:
o
008C – Check cell equalization
•
Follow the test plan steps. The test plan will
identify which (if any) additional cell module(s)
will require replacement due to increased selfdischarge.
•
If the HV battery is OK and NO cell modules
require replacement:
o
•
Proceed to Section D
If the test plan indicates that a cell module
requires replacement:
o
Send the diagnostic protocol to GFF
Paperless.
o
Document which cell module requires
replacement on the repair order.
o
Non-battery repair dealers cannot
perform
the
cell
module
replacement.
o
DO NOT apply
completion label.
o
The customer must be informed that a
cell module requires replacement and
an appointment will be required at a
battery repair dealer.
o
Work is complete for a non-battery
repair dealer.
the
campaign
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 25 of 52
Section C – BATTERY REPAIR DEALERS ONLY
Evaluating Which Cell Modules Require Replacement
•
Criteria 02 vehicles have pre-identified cell modules which require replacement.
o
The serial number of the pre-identified cell module(s) that require replacement can be obtained using a
feature in Elsa2Go.
o
Enter the affected VIN into Elsa2Go and navigate to the Campaigns/Actions section.
o
In the “Action” column, click on the “93P7 Serial #” link.
•
Verify the VIN is correct and select Submit.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 26 of 52
•
If there are pre-identified cell module(s) that
require replacement, the serial number(s) will
be populated.
•
Record the serial number(s) for the cell
modules which require replacement.
IMPORTANT
The cell module serial number listed indicates the
module location.
It is possible that this may not be the location of
module with the affected serial number.
Go by the cell module serial number and not the
module location number.
•
If there are NO pre-identified cell module(s)
that require replacement, a message will
appear directing you to perform a GFF test
plan to check for modules with increased selfdischarge.
•
Remember that ALL vehicles will require the
test plan to check for modules with increased
self-discharge.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 27 of 52
Check cell balancing and determine if additional
modules require replacement:
NOTE
If a non-battery repair dealer already performed this
inspection, the inspection must be performed again
by the battery repair dealer to ensure all affected cell
modules are replaced.
•
Perform a diagnostic scan of the vehicle.
•
Select the 008C Guided Functions test plan:
o
008C – Check cell equalization
•
Follow the test plan steps. The test plan will
identify which (if any) additional cell module(s)
will require replacement due to increased selfdischarge.
•
If additional cell modules require replacement,
place the order for the additional parts and
continue with this procedure once all parts
have arrived.
•
If no additional cell modules require
replacement and all parts are available to
complete this repair, continue with the next
steps.
NOTE
It is possible that a cell module that requires
replacement under the 93P7 (the serial # has
already been identified), is the same module that
failed the cell balancing test.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 28 of 52
NOTE
If a module requires replacement due to increased self-discharge, the “Check cell equalization” test plan will prompt
some important steps. Be sure to follow the test plan instructions and perform the additional steps in the correct
order.
Note that information will be read from both the NEW and the OLD cell module(s).
The additional test plans should be populated under the Test Plan tab.
If the cell module(s) are not being replaced right away (i.e. parts have to be ordered), ensure these additional steps
are carried out.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 29 of 52
Perform cell balancing on new cell module:
•
Check Measured Value Block (MVB)
“maximum voltage for battery cells, IDE08217.
•
The voltage reading listed will be entered in
the DSS Manager program when balancing
the new cell module.
•
Follow the VAS6910 operating instructions in
conjunction with the DSS Manager program to
perform the cell balancing on the new cell
module.
TIP
Operating instructions for the VAS6910 and DSS
Manager program can be found on the VW Special
Tools and Equipment website.
Populate Guided Functions test plans:
•
Perform a diagnostic scan of the vehicle.
•
Select “Self Test” and populate the following
Guided Function test plans:
o
High-voltage system, de-energize
o
008C – High-voltage battery leak test
o
HV
measurement
VAS6558/6558A
module
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 30 of 52
De-energize the high-voltage system:
DANGER
High voltage increases the risk of fatal injury
Electrocution can cause severe bodily or fatal
injury
Have a high-voltage technician or a high-voltage
expert de-energize the high-voltage system.
•
Follow the Guided Functions test plan steps.
•
Pay close attention to all of the test plan steps.
Raise the vehicle:
TIP
Removal of the high-voltage battery is not possible
on all hoists. Make sure that there is enough
clearance. Pay attention that the high-voltage
battery has enough clearance  during the lifting
process so that the Scissor Lift Table -VAS6131Bcan be set down.
•
Pivot in the hoist with the vehicle support plate
<1> on the frame of the high-voltage battery
<2>. Then pivot back the hoist arm with the
vehicle support plate <1>  so that the highvoltage battery <2> can be lowered in the next
steps.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 31 of 52
Remove lower covers:
•
Reference ELSA Repair Manual.
•
Remove the front underbody trim panel <1>.
Refer to → Body Exterior; Rep. Gr.66;
Underbody Trim Panel; Front Underbody Trim
Panel, Removing and Installing.
•
Front wheel housing liner, loosening in the
area of the high-voltage battery threaded
connection.
Refer to → Body Exterior; Rep. Gr.66; Wheel
Housing Liner; Front Wheel Housing Liner,
Removing and Installing.
•
Remove the side underbody trim panels.
Refer to → Body Exterior; Rep. Gr.66;
Underbody Trim Panel; Side Underbody Trim
Panel, Removing and Installing.
•
Remove the rear center underbody trim panel
<16>.
Refer to → Body Exterior; Rep. Gr.66;
Underbody Trim Panel; Rear Center
Underbody Trim Panel, Removing and
Installing.
•
Remove the rear underbody trim panel <14>.
Refer to → Body Exterior; Rep. Gr.66;
Underbody Trim Panel; Rear Underbody Trim
Panel, Removing and Installing
Perform high-voltage battery leak test:
•
Before disconnecting the high-voltage battery
connectors, remove the protective covers <1>
from both of the connectors first.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 32 of 52
•
See ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
High-Voltage Battery 1 AX2 Leak Test
•
Perform these steps in conjunction with
Guided Function test plan, “008C – Highvoltage battery leak test.”
Remove high-voltage battery:
•
See ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
High-Voltage Battery 1 AX2 , Removing and
Installing, 82 kWh
•
Note the following when removing the highvoltage battery:
o
Mark the position of the scissor lift
table on the floor to aid in repositioning
the
table
during
reinstallation.
o
Pay close attention to all wiring
harnesses when lowering the battery.
o
Pay close attention to coolant hoses
when lowering the battery.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 33 of 52
Secure media duct/channel (if necessary):
•
If the media duct/channel <1> had not yet
been secured, install new bolts  and
torque to 20 Nm.
Part Number
Part Description
N -102-252-02
Bolt
NOTE
If the media channel is already secured with bolts,
the bolts do not have to be replaced again.
Clean high-voltage battery cover:
•
Vacuum all loose dirt and debris from highvoltage battery.
•
Clean the connection element threads using
pipe brush -VAS294029- (or equivalent) as
shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 34 of 52
Remove high-voltage battery cover:
•
USE HAND TOOLS ONLY!
•
See ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
High-Voltage Battery 1 AX2 , Opening
DANGER
High voltage increases the risk of fatal injury
Electrocution can cause severe bodily or fatal
injury
Pay close attention to which Repair Manual steps
require Personal Protective Equipment.
NOTE
The upper part of battery housing can be reused
under certain circumstances and does not have to
be replaced.
To determine if the cover can be reused, refer to the
ELSA Repair Manual: Repair Manual > Motor >
Electric Drive Rear Wheel Drive EIP220 and All
Wheel Drive EIA200, EIP220 > 93 Electric drive >
High-Voltage Battery Unit > Battery Housing Upper
Section, Checking for Re-Use
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 35 of 52
Identify cell module which requires replacement:
•
Identify the module that requires replacement
and clearly mark its location.
NOTE
If the serial number cannot be found on any of the
cell modules, it is possible the module was replaced
on a previous service visit.
If the serial number cannot be found on any of the
cell modules, create a VTA WEB ticket and wait for
further instructions. Include photos of the serial
numbers for each of the 12 cell modules and the
high-voltage battery identification/part number
label.
Example of high-voltage battery identification,
located on one end of the high-voltage battery case:
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 36 of 52
Perform insulation measurement:
•
Perform insulation measurement according to
ELSA Repair Manual: Repair Manual > Motor
> Electric Drive Rear Wheel Drive EIP220 and
All Wheel Drive EIA200, EIP220 > 93 Electric
drive > High-Voltage Battery Unit > Voltage
and Insulation Measurement, 82 kWh
•
Perform the measurement in conjunction with
ODIS test plan, “HV measurement module
VAS6558/VAS6558A.”
Clean high-voltage battery sealant off of lower
housing:
•
Clean old sealant using a lint free cloth and
Cleaner D -009-401-04 or isopropyl alcohol.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 37 of 52
Disconnect the high-voltage circuit:
•
See ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
Circuit, Disconnecting, 82 kWh
Remove the cell module:
•
See ELSA Repair manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery
Components > Battery Module, Removing
•
Ensure the shock protection is installed on ALL
open high-voltage connections.
TIP
Pay close attention to the wiring harnesses, so they
are not damaged or pinched during removal.
The cell module can be freed from the adhesive
bond from either end of the cell module.
Clean the mounting area for the new cell module:
•
When cleaning the cell module mounting area,
use extreme care so the sealant for the highvoltage battery splines and lower housing is
not damaged and that no cleaners come into
contact with the sealant.
•
Vacuum any loose debris from the mounting
area of the cell module.
•
Clean cell module mounting area with Cleaner
D -009-401-04 or isopropyl alcohol and allow
it to completely dry.
•
Do not allow the cleaner to come in contact
with any of the lower housing frame sealant.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 38 of 52
Installing new cell module(s):
•
Reference ELSA Repair manual: Repair
Manual > Motor > Electric Drive Rear Wheel
Drive EIP220 and All Wheel Drive EIA200,
EIP220 > 93 Electric drive > High-Voltage
Battery Components > Battery Module,
installing
•
Note the following when installing the new cell
module(s):
•
Peel off the protective backing and apply the
separating foil  as needed along the
outer frame edges, in the area where the cell
module is mounted.
Part Number
Part Description
0Z1-998-474
Separating foil/film
•
If the cell module being replaced is in the
corner of the high-voltage battery, the
separating foil must be applied to both outer
frame edges as shown in area .
TIP
Having a second technician pre-fold the separating
film before installing will aid in applying the film.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 39 of 52
•
Clean the bottom of the cell module using
Cleaner D -009-401-04 or isopropyl alcohol
and allow it to dry completely.
•
Double check the expiration date of the paste
before applying.
•
Use Double Cartridge Adhesive
-VAS5237- to apply the heat paste.
Part Number
Part Description
D -G00-018-M3
Heat paste
Gun
•
Before applying the heat paste, release a
small amount through the applicator to ensure
the paste is mixing properly.
•
When filling Template -T10606-, ALL of the
heat paste must be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 40 of 52
•
Pay close attention to the wiring harnesses
when installing the cell module.
•
Torque new bolts <3> in a cross pattern to 16
Nm + 180°.
Part Number
Part Description
N -912-809-01
Bolt
•
Torque bolts <3> for
connection <4> to 8 Nm.
the
high-voltage
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 41 of 52
DANGER
STOP!
Incorrect installation of battery modules and
module connectors.
Short circuit electric arc can cause severe
bodily or fatal injuries.
Check the battery modules and module connectors
for correct installation.
Only continue with the procedure when there is no
voltage in between the battery terminals.
Pay very close attention to the Repair Manual steps
outlining the use of the -VAS6762/45-.
Reconnect high-voltage circuit:
•
Reconnection is
disconnecting.
the
reverse
order
of
•
Reference ELSA Repair Manual: Repair
Manual > Motor > Electric Drive Rear Wheel
Drive EIP220 and All Wheel Drive EIA200,
EIP220 > 93 Electric drive > High-Voltage
Battery Unit > Circuit, Disconnecting, 82 kWh
Check for high-voltage battery faults:
•
Using -VAS671007- or -VAS5581A-, in
conjunction with the Diagnostic Tester, verify
there are no faults stored for any high-voltage
battery component before installing the highvoltage battery cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 42 of 52
Install and seal high-voltage battery cover:
NOTE
The upper part of battery housing can be reused
under certain circumstances and does not have to
be replaced.
To determine if the cover can be reused, refer to the
ELSA Repair Manual: Repair Manual > Motor >
Electric Drive Rear Wheel Drive EIP220 and All
Wheel Drive EIA200, EIP220 > 93 Electric drive >
High-Voltage Battery Unit > Battery Housing Upper
Section, Checking for Re-Use
TIP
Ensure all shock protection is removed prior to
installing cover.
Pay attention to the cover position. The cover part
number stamping is positioned at the front of the
high-voltage battery.
•
SEE ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
High-Voltage Battery 1 AX2 , Sealing, 82 kWh
Part Number
Part Description
1EA-804-841-AC
Cover (if necessary)
D -454-300-H2
Sealant
1EA-802-131-A
Connection element (qty. 2)
Position <1>
1EA-802-132-A
Connection element (qty. 2)
Position <2>
WHT-008-738-A
Middle bolts (qty. 22)
Position <3>
WHT-009-218
Perimeter bolts (qty. 82)
Position <4>
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 43 of 52
•
Torque the new fasteners in the following
order:
1. Connection element bolts <1 through 4> to
100 Nm.
2. Middle bolts <5 through 26> to 5.5 Nm + 90°.
TIP
Utilize a second technician to keep track of, or mark
each bolt once it has been torqued.
3. Bolts  to 8 Nm.
4. Bolts <1 through 82> to 8 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 44 of 52
Perform high-voltage battery leak test:
•
See ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
High-Voltage Battery 1 AX2 Leak Test
•
Perform these steps in conjunction with
Guided Function test plan, “008C – Highvoltage battery leak test.”
Prepare high-voltage battery for installation:
NOTE
Replacing the spacers and stickers is only
necessary if the high-voltage battery cover is
replaced.
•
Install new spacers <1> (qty. 8) onto the highvoltage battery cover. Reference the old cover
for installation position if needed.
•
Apply new sticker <2> and warning sign <3>.
•
Remove old separating film <4> from around
the high-voltage battery mounting holes and
install new separating film.
o
Do not install separating film if there
was no existing film already in place.
Part Number
Part Description
1EA-804-973
Spacer (qty. 8)
1EA-998-103
Separating film
12E-010-006-AA
Sticker
1EA-010-505
Warning sign
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 45 of 52
•
Apply wax around the base of the connection
elements <1 through 4>.
•
Completely cover all (22)
<5 through 26> with wax.
middle
Part Number
Part Description
D -316-000-A1
Wax/Undercoat
bolts
COVERAGE DETAIL
Connection elements
<1 through 4>
Middle bolts
<5 through 26>
•
Install new pressure relief valve <1> and
connection seals <2>.
Part Number
Part Description
1HV-915-754-A
Valve
0Z1-915-433-A
Seal (qty. 2)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 46 of 52
Re-install high-voltage battery:
•
Installation is the reverse order of removal.
•
See ELSA Repair Manual: Repair Manual >
Motor > Electric Drive Rear Wheel Drive
EIP220 and All Wheel Drive EIA200, EIP220 >
93 Electric drive > High-Voltage Battery Unit >
High-Voltage Battery 1 AX2 , Removing and
Installing, 82 kWh
•
Use new bolts.
Part Number
Part Description
N -912-832-01
Center bolts (qty. 4)
N -909-428-04
Perimeter bolts (qty. 24)
•
Torque the new bolts in the following
sequence:
1. Bolts <1 through 24> to 50 Nm + 90°.
2. Bolts <25 through 28> to 40 Nm + 180°.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 47 of 52
Recommission the high-voltage system:
DANGER
High voltage increases the risk of fatal injury
Electrocution can cause severe bodily or fatal
injury
Have a high-voltage technician or a high-voltage
expert recommission the high-voltage system.
•
Follow the Guided Functions test plan steps.
•
Pay close attention to all of the test plan steps.
Fill cooling system
(option 1 – without VAS531011):
•
Top off coolant.
•
Select “Self Test” and populate test plan,
“0001 – Fill/bleed cooling system.”
•
Connect the Cooling System Tester
-VAG1274B- and create a pressure of 1.0 bar
using the hand pump.
•
Run the test plan “0001 – Fill/bleed cooling
system” and follow the on-screen prompts.
•
Once the test is successfully completed,
repeat the test plan a second time.
•
Top off coolant.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 48 of 52
Fill cooling system
(option 2 – with VAS531011):
•
See ELSA Repair Manual: Repair manual >
Motor > Electric Rear Wheel Drive EIP220 and
All Wheel Drive EIA200, EIP220 > 19 Cooling
System > Cooling System/Coolant > Cooling
System, Filling > Cooling System, Filling with
Cooling System Service Station VAS 531 011
Reinstall underbody covers and side covers:
•
Installation is the reverse order of removal.
•
Reference the ELSA Repair Manual as
needed.
•
Replace any damaged fasteners.
Clear repair related faults:
•
Exit GFF and send the diagnostic protocol to
GFF paperless.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 49 of 52
Section D – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
US DEALERS - Proceed to Section E
CANADIAN DEALERS - Proceed to Section F
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 50 of 52
Section E - Parts Return/Disposal – US DEALERS ONLY
High-Voltage Cell Modules:
Replaced High-Voltage Cell Modules or Batteries must be recycled through Redwood Materials.
If the request appears in the Scrap / Core / Recycle tab of the Warranty Parts Portal (WPP):
Refer to the HV Battery Recycling Program information found in ServiceNet: ServiceNet > Electric/PHEV
Vehicles
If the request appears in the “Requested” tab in the Warranty Parts Portal (WPP) with Service Type “Redwood”:
Process the request to generate the EV-PHEV-HEV Battery Recycling Request form. Follow the directions
on the form to initiate the recycling return with Redwood Materials. Additional information can be found in
ServiceNet: ServiceNet > Electric/PHEV Vehicles as above.
All other parts:
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 51 of 52
Section F - Parts Return/Disposal – CANADIAN DEALERS ONLY
High-Voltage Cell Modules:
Refer to the latest version of TSB 2060231
All other parts:
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Part Destruction and Core Disposition Report
for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2023
93P7 Page 52 of 52