A9023162064844_2

Technical Service Bulletin
90 Instrument cluster: Audi virtual cockpit is blank
90 23 16 2064844/2 March 17, 2023. Supersedes Technical Service Bulletin Group 90 number 21-27 dated
November 29, 2021, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Virtual Cockpit
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
2020 – 2023
Sportback, S5,
S5 Cabriolet, and
S5 Sportback
A7 e quattro
2021 – 2022
RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
S7, RS 7, e-tron
quattro, e-tron
2021 – 2023
Sportback
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (revised model years and filters)
Revised service (added production date check)
Revised warranty (updated labor ops)
1
11/29/2021
Initial publication
Customer states:
• The Audi virtual cockpit display remains blank when the driver’s door is opened and the driver enters the
vehicle.
Page 1 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
• After the ignition is switched off and back on, the display may return to normal operation, but might also remain
blank (Figure 1).
Figure 1. Audi virtual cockpit does not start-up; the screen remains blank (example).
Technical Background
The customer concern may be caused by an intermittent hardware issue in certain Audi virtual cockpit displays.
Production Solution
New hardware implemented into production.
Service
1. Please check the production date of the currently installed instrument cluster.
The production date can be read via ODIS:
Self-diagnosis → Address: 0017 System name: 0017 – Instrument cluster → Identification: → Production date
2. Please add a note in the claim comments if the production date is on or after Feb 8th 2023.
3. Please replace the Audi virtual cockpit according to the instruction in the Elsa Repair Manual.
Replacement parts can be used regardless of their production dates.
Page 2 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Remove and install/replace dash panel insert
9025 XXXX
See SRT with
associated
operations
Self-diagnosis:
0129 0050
10 TU
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
read out DTCs (production date)
Diagnostic Time:
As per TSB 2064844/2
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Instrument Cluster
01
Additional Information
Page 3 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
All part and service references provided in this TSB (2064844) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.