Dealer 57i9

AUDI DEALER COMMUNICATION
Repair Available – Service Action 57i9 / Second Key
This notice is for: 
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Date:
About this Service
Action:
Dealer Principal
General Manager
Sales Managers
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Service Manager
Parts Manager
Service Advisor
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Warranty Administrator
Technicians
March 20, 2023
Certain new vehicle deliveries included one key per vehicle instead of two. Audi is
providing owners of these vehicles with a second key under this service action.
IMPORTANT! A single key was provided to owners during delivery for vehicles
included in this service action. Please remind owners to bring all vehicle keys to
their service appointment. Lost keys are not being replaced free of charge under
this service action.
Repair:
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See ELSA/ServiceNet for complete repair & claiming instructions
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Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
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Parts Department:
Affected Vehicles
REPAIR AVAILABLE – March 21, 2023
Parts for this action will be VIN-to-order. Please see the 57i9 circular for complete
ordering details.
Country
USA
CAN
Beginning
Model Year
2023
2022
Ending
Model Year
2023
2023
Vehicle
Q3
Q3
Vehicle
Count
4,026
2,567
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
This campaign expires on December 01, 2027. Work must be performed on or before
this date to be eligible for payment. Keep this expiration date in mind when scheduling
customers for this action. If a customer wishes to have this service performed after the
expiration date, your dealerships normal costs associated with this work will apply.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
57i9_DLR_LAUNCH