CS2304_TSB_R1

GROUP
MODEL
Customer Satisfaction
2011-2022MY
Sorento (XMa, UMa, MQ4a)
NUMBER
DATE
2304 (Rev 1, 03/30/2023)
March 2023
TECHNICAL SERVICE BULLETIN
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC
UPGRADE & DECAL INSTALLATION (CS2304)
 NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU)
or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 20112015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced
within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will
add anti-theft ignition start logic to the vehicle's system operation. Follow the procedure outlined in this
publication to apply the improved logic to the ‘IPM-BCM-IBU’ using the KDS ECU Upgrade function as
described in this bulletin. For confirmation that the latest reflash has been applied to a vehicle you are working
on, verify the ROM ID using the table on pages 3-5 of this bulletin.
Window decals should also be applied to both front windows in accordance with the instructions on page 8 to
indicate this anti-theft S/W logic upgrade has been completed (unless a customer specifically requests, they
not be installed). An initial supply of window decals will be shipping directly to dealers. Should there be a
delay in receipt of this supply, please track any customers that may need window decals installation upon
receipt of the stickers.
 NOTICE
To assure complete customer satisfaction, always remember to refer to WebDCS Warranty
Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry)
for a list of any additional campaigns that may need to be performed on the vehicle before returning
it to the customer.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 13
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
SUBJECT:
AND DECAL INSTALLATION (CS2304)
 IMPORTANT
Since the launch of this software upgrade, Kia has identified a compatibility issue involving
vehicles equipped with a remote start accessory which results in the activation of the burglar alarm
when the remote start is used. Therefore, we would like to delay installation of the software
upgrade until we can investigate and address this compatibility issue unless the customer is aware
of this issue and specifically requests the upgrade anyway.
 IMPORTANT
On certain XMa vehicles, it may be necessary to open the driver door and turn the
ignition key to the ‘OFF’ position after step 7 on page 7.
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in this bulletin.
Upgrade Event Name
#667 UMa BCM UPGRADE FOR NON-IMMO VEHICLE
#666. XMa BCM UPGRADE FOR NON-IMMO VEHICLE
#655. MQ4a IBU-BCM UPGRADE FOR NON-IMMO VEHICLE
 NOTICE
•
Confirm a fully charged battery (12.3 volts or higher is necessary) is used or utilize a fully
charged jump starter box connected to the battery.
•
Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.
•
All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise
stated.
•
Damaged VCI II units should not be used and promptly replaced.
•
Be careful not to disconnect the VCI-II connected to the vehicle during the ECU upgrade
procedure.
•
DO NOT start the engine during ECU upgrade.
•
DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU upgrade.
•
When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before
starting the engine.
•
ONLY use approved ECU upgrade software designated for the correct application.
 IMPORTANT
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part
Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to
the ECU.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 3 of 13
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
AND DECAL INSTALLATION (CS2304)
ROM ID INFORMATION TABLE:
Upgrade Event #667 (UMa)
Model
MY
System
IMMO
ECU P/No.
ROM ID
Previous
New
95400 C6000
95400 C6010
95400 C6020
95400 C6030
1.00
95400 C6040
1.01
95400 C6050
1.02
95400 C6200
1.03
95400 C6210
1.04
95400 C6220
1.05
3.00
95400 C6230
95400 C6240
95400 C6250
95400C6510
UMa
16-20
BCM
No
95400C6520
95400C6525
95400C6540
2.00
95400C6550
2.01
3.00
95400C6555
95400C6560
95400C6570
954A0C6010
954A0C6020
954A0C6030
954A0C6050
954A0C6060
2.02
3.00
954A0C6070
954A0C6040
954A0C6080
Continued on page 4…
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 4 of 13
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
AND DECAL INSTALLATION (CS2304)
Upgrade Event #666 (XMa)
Model
MY
System
IMMO
ECU P/No.
95400-1U001
95400-1U011
95400-1U021
95400-1U003
95400-1U013
95400-1U023
XMa
11-15
IPM/BCM
ROM ID
Old
12
11
30
40
New
I0
I0
No
95400-1U002
95400-1U012
95400-1U022
30
40
I0
10
95400-1U200
95400-1U210
20
21
30
40
Continued on page 5…
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
I0
Page 5 of 13
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
AND DECAL INSTALLATION (CS2304)
Upgrade Event #655 (MQ4a)
Model
MY
System
ECU P/No.
IMMO
ROM ID
Old
New
0
1
P4BW0 P4BX0 P4BY0
P4BZ0 P4CE0 P4CF0
P4CG0 P4CH0 P4DG0
P4DH0 P4DI0 P4DJ0
95400
P4DK0 P4DL0 P4DM0
P4DN0 R5330 R5350
R5370 R5410 R5800
R5820 R5840 R5880
P4CA0 P4CB0 P4CC0
P4CD0 P4CJ0 P4CK0
P4CL0 P4CM0 P4DN0
MQ4a
21-22
IBU/BCM
No
954A0
P4DP0 P4DQ0 P4DR0
P4DS0 P4DT0 P4DU0
P4DV0 R5330 R5350
R5370 R5410 R5800
R5820 R5840 R5880
P4CA0 P4CB0 P4CC0
P4CD0 P4CJ0 P4CK0
P4CL0 P4CM0 P4DN0
954B0
P4DP0 P4DQ0 P4DR0
P4DS0 P4DT0 P4DU0
P4DV0 R5330 R5350
R5370 R5410 R5800
R5820 R5840 R5880
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle's ECM ROM ID
and reference the Information Table as necessary.
DO NOT perform a ‘Manual Mode’ upgrade if the ECU PN is not listed.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 6 of 13
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
SUBJECT:
AND DECAL INSTALLATION (CS2304)
 NOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
1.
Connect the VCI-II to the OBD-II connector,
located
under
the
driver’s
side
of
the
instrument panel.
 NOTICE
The ECU upgrade function on KDS
operates wirelessly. It is not necessary
to perform the upgrade via USB cable.
2.
With the ignition ON, turn ON the KDS tablet.
Select ‘KDS’ from the home screen.
3.
Confirm communication with VCI (A) and then
configure the vehicle (B) using the ‘AUTO VIN’
(C) feature.
B
A
C
4.
Select ‘ECU Upgrade’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 7 of 13
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
SUBJECT:
AND DECAL INSTALLATION (CS2304)
5.
The KDS will check the server for recently
uploaded
Events
and
then
automatically
download #667 (UMa), #666 (XMa), or #655
(MQ4a).
 NOTICE
The vehicle must be identified in
Vehicle Selection to download an
Event for that vehicle.
6.
KDS
screenshot
shown
above
is
for
demonstration purposes only. Events shown in
screenshot are not applicable to this bulletin.
Select Auto Mode.
CAUTION
Do NOT attempt to perform a Manual
Mode upgrade UNLESS Auto Mode
fails. Always follow the instructions
given on the KDS in either Auto or
Manual mode.
7.
Select the IBU-BCM-IPM system under the
System selection menu. Touch ID Check (D) and
confirm that the latest update is available.
Select Upgrade Event:
D
#667 (UMa), #666 (XMa), or #655 (MQ4a). and
select Upgrade to continue.
8.
The ECU upgrade will begin and the progress
of the upgrade will appear on the bar graph.
E
Upgrade part (1/2) (E) will download the
upgrade event to the VCI-II. Upgrade part (2/2)
(F) will upgrade the ECU.
CAUTION
F
Do not touch the system buttons (like
‘Back’,
‘Home’,
‘etc.’)
while
performing ECU Upgrade.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 8 of 13
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
SUBJECT:
AND DECAL INSTALLATION (CS2304)
9.
If a “Communication Fail” screen appears, verify
that the VCI-II and KDS are communicating
properly. Select ‘OK’ and restart the from step
4.
 NOTICE
If an error notice continues to appear
or
if
the
upgrade
cannot
be
performed, DO NOT disconnect the
KDS/VCI-II. Contact GIT America Help
Desk at (888) 542-4371 or Techline.
10.
When instructed on the KDS, turn the ignition
OFF for ten (10) seconds then back on. Select
‘OK’ to continue.
11.
Once the upgrade is complete, select ‘OK’ to
finalize the procedure.
12.
When prompted, select ‘YES’ to check for
Diagnostic Trouble Codes (DTC) and erase any
DTCs stored such as EPS, ESC, and TPMS that
may have been set during the upgrade.
13.
Start the engine to confirm normal operation of
the vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 9 of 13
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
AND DECAL INSTALLATION (CS2304)
Manual Upgrade Procedure:
 NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails.
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in
the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See table below for ‘Manual Mode’ passwords.
Manual Mode ECU Upgrade Passwords
No.
#667
#666
#655
Menu
Password
UMa BCM: 95400-C6000~050/200~250
0050
UMa BCM: 95400-C6510~570
6510
UMa BCM: 954A0-C6010~080
6010
XMa IPM : 95400-1U001
1001
XMa IPM : 95400-1U011
1101
XMa IPM : 95400-1U021
1201
XMa IPM : 95400-1U003
3001
XMa IPM : 95400-1U013
3101
XMa IPM : 95400-1U023
3201
XMa IPM : 95400-1U002
2001
XMa IPM : 95400-1U012
2101
XMa IPM : 95400-1U022
2201
XMa IPM : 95400-1U200
0021
XMa IPM : 95400-1U210
0121
MQ4a IBU-BCM : 95400-P4***/R5***, 954A0-P4***/R5***, 954B0-P4***/R5***
5400
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 10 of 13
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
AND DECAL INSTALLATION (CS2304)
1.
Within the ECU Upgrade screen displayed, select Manual Mode.
2.
Select the IBU-BCM-IPM system under the System selection menu. Select Upgrade Event #667 (UMa),
#666 (XMa), or #6585 (MQ4a) and select Upgrade to continue.
3.
Select the appropriate control unit part number with reference to the ROM ID Information Table on
page 3, and select OK.
4.
Enter the appropriate password from the Manual Mode password table above and select OK.
5.
The upgrade will begin and the progress of the upgrade will appear on the bar graph.
6.
When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
7.
Once the upgrade is complete, select OK to finalize the procedure.
8.
When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored
such as EPS, ESC, and TPMS that may have been set during the upgrade.
9.
Start the engine to confirm proper operation of the vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 11 of 13
SUBJECT:
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
AND DECAL INSTALLATION (CS2304)
Decal Installation Procedure:
1.
Print this page to 100% scale.
Cut-out the template sheet along the black dotted lines.
2.
(Save the template for future use on other vehicles)
Continued on page 12.
Two (2) decals required per vehicle.
 IMPORTANT
Be sure the door window glass is dust
free and clean from any fingerprints
or smudges before applying decals to
glass surface.
Sorento (XMa, UMa, MQ4a)
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 12 of 13
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
SUBJECT:
AND DECAL INSTALLATION (CS2304)
3a.
Confirm that the door glass is completely in the
up position.
3b.
Using masking tape (or similar no-residue
tape), adhere the template sheet to the outside
of the left driver front door glass as shown.
Note: Be sure that the template outlined edges
are flush against the inner side and bottom
door window trim.
4a.
Carefully
expose
leading
edge
of
label
adhesive by simultaneously pulling back on
liner and pushing leading edge of label
forward. DO NOT TOUCH ADHESIVE.
4b.
Once approximately half of the label is
removed from the liner, position the label on
the INSIDE of the driver’s door window (aligned
to template box).
Note: Images shown are for demonstration purpose only.
The actual decal will be transparent with red outlined image.
5a.
From the outside of the vehicle, confirm that
the decal is perfectly aligned inside the
template box.
5b.
From the inside, begin to press on the decal in
a forward direction (pushing any air bubbles
out) until the label is fully applied to the
window.
6.
Remove the template sheet from the door glass
and turn the paper sheet over to prepare for
use on the right passenger side.
7.
Repeat steps 1-5 for the right passenger side
door glass.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023
Page 13 of 13
CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE
SUBJECT:
AND DECAL INSTALLATION (CS2304)
Other things to consider:
Vehicles equipped with ‘aftermarket’ window tint:
Be sure to get the customer’s approval to install the ‘kia anti-theft logic’ decals if the vehicle has aftermarket window tint
installed as they will adhere to the tint film surface and not the door glass surface, and alert customer that the ‘kia antitheft logic’ decals may not be visible through the tint film from outside the vehicle.
For ‘California’ state vehicles only:
The proposition 65 decal may still be present on the inner front door glass. Be sure to get the customer’s approval to
remove this decal from the inner door glass before installing the ‘kia anti-theft logic’ decals.
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Sorento (XMa)
October 24, 2009 to December 11, 2014
Sorento (UMa)
October 27, 2014 to November 4, 2020
Sorento (MQ4a)
September 10, 2020 to December 1, 2021
REQUIRED TOOL:
Tool Name
Figure
Comments
KDS
Kia Diagnostic System
REQUIRED PART:
Part Number
Part Name
Figure
Qty
2
‘Kia Anti-Theft Logic’
(Auto-shipped to
SO230 ATL
Decal*
dealers in a roll
containing 100 qty.)
*Note: Additional orders may be made through Archway (866) 542-6268. Please track any customers that
may require window decals if unavailable at the time of the anti-theft S/W upgrade.
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model
Claim
Type
Causal P/N
Qty.
XMa
UMa
MQ4a
V
95400
C6000
Repair Description
IBU-BCM S/W Logic
0
Upgrade +
Decal(s) Installation
Labor Op
Op
Replacement
Code
Time
P/N
Qty.
CS2304RA
CS2304RB
0.3
M/H
N/A
0
CS2304RC
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2304 (Rev 1) Sorento (XMa, UMa, MQ4a) March 2023