BTI&03282023902

INTERACTIVE NETWORK
Next Unread Message
View Message
Sent on
03
From
Technical Information & Support Group
Subject
Request for Visit: 2020-2022 MDX & RDX CEL On DTC P0087 Stored (ACTION REQ'D)
28
2023
Expires on 04
11
2023
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group
Request for Visit: 2020-2022 MDX & RDX CEL On DTC P0087 Stored (ACTION REQUIRED)
This message is solely directed to Acura dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on &
the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start,
no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair
of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must confirm DTC P0087 stored.
2. Must confirm that the fuel pressure on the low-pressure fuel system is out of spec.
3. Vehicle must be at the dealer when reporting the case.
4. No repair has been attempted for this issue
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2022)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
Page 1 of 1