SSM 51474

Service Bulletin Details

Public Details for: SSM 51474

Some 2023 f-super duty vehicles may experience the inability to use a qr code to set up amazon alexa. When a qr code is scanned, the wake word option may not appear on the center display screen to access amazon alexa. This may be due to the


- 2023 -

Models from 2023
2023 FORD F-250 SD
2023 FORD F-350 SD
2023 FORD F-450 SD
2023 FORD F-550 SD 
SSM 51474
2023 F-Super Duty – Amazon Alexa™ Setup Difficulties Using The Quick
Response (QR) Code
Some 2023 F-Super Duty vehicles may experience the inability to use a QR code to set up Amazon
Alexa™. When a QR code is scanned, the wake word option may not appear on the center display
screen to access Amazon Alexa™. This may be due to the accessory protocol interface module (APIM)
software and replacement or reprogramming of the APIM may not resolve this condition. Inform
customers that engineering is currently working on a solution for this condition and will be released via an
over the air (OTA) software update expected in Q2 2023. Customers that have experienced this concern
should verify automatic updates are enabled and that the vehicle has been run long enough to receive
updates via OTA. Monitor OASIS for additional information

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