A9223342065982_2

Technical Service Bulletin
92 Headlight washer jet does not retract
92 23 34 2065982/2 March 3, 2023. Supersedes Technical Service Bulletin Group 92 number 22-29 dated
February 8, 2022, for reasons listed below.
Model(s)
Year
A6
2019 – 2024
A6 allroad, and
S6
2020 – 2024
RS 6 Avant
2021 – 2024
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Additional models and model years)
Revised Technical Background (Revised problem description and root
causes)
Revised Production Solution (Solution statement revised)
Revised Service (Additional inspections/repairs required)
Revised Warranty (Additional labor operations)
1
02/08/2022
Initial publication
Customer states:
The headlamp washer nozzle/pressure cylinder does
not retract automatically after a wash cycle (Figure 1).
Figure 1. The headlamp washer nozzle jammed in the
extended position.
Page 1 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Workshop findings:
The headlamp washer nozzle/pressure cylinder binds against the headlamp washer system nozzle cover and
does not retract automatically after a wash cycle.
Technical Background
This issue may be due to one or any combination of the following root causes:
• A precise tolerance between the headlamp washer system nozzle cover and the bumper cover aperture may
prevent full closure in the presence of dirt and debris in the area.
• The headlamp washer system nozzle cover return spring exerts too great a force preventing the nozzle from
retracting.
• There is physical interference between the headlamp washer system nozzle cover and the bumper cover due
to inadequate positioning of the headlamp washer nozzle/pressure cylinder.
Production Solution
Several solutions to optimize the headlamp washer system operation have been implemented in production.
Service
If the symptom described in this TSB is duplicated, complete all of the following inspections and repairs as
necessary. Perform the repairs to both the left and right sides.
1. Remove the headlamp washer outer cover and
inspect for possible interference with the cover
mechanism and the bumper cover as shown in
Figure 2. Using a cutting instrument carefully
trim the area of interference on the cover
mechanism just enough to provide appropriate
clearance to allow free movement.
Figure 2. Interference between the headlamp washer
system nozzle cover and the bumper cover.
Page 2 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2. Additionally, a small adjustment can be made to
the position of the headlamp washer cylinder by
loosening the two washer cylinder mounting
bracket screws (Figure 3) and rotating it such
that the nozzle end is rotated away from the
center line of the vehicle toward the turn signal
lamp on the respective side being serviced
(Figure 4). Tighten the screws in the adjusted
position.
Figure 3. Headlamp washer cylinder mounting bracket
screws.
Figure 4. Desired angle of rotation of the washer
cylinder.
4. Make an attempt to relieve the pressure exerted
on the headlamp washer system nozzle cover
with your finger. If the nozzle retracts on its own
check the cover spring clip version. Figure 5
shows the old version which has been found to
exert excessive pressure and prevent smooth
nozzle retraction.
Figure 5. Old version cover spring clip.
Page 3 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
5. Figure 6 shows the improved spring clip with
reduced tension.
Figure 6. Improved version cover spring clip.
6. If the old spring clip version is installed and the nozzle retracts on its own after relieving the cover pressure,
replacing the spring clip may solve the problem. Replace the spring clips for both the left and right sides in
this case. Only the improved version spring clip is available.
7. If the nozzle does not retract after relieving the cover pressure and/or the spring version installed is of the
improved type and all other inspections, adjustments, and repairs have been performed, continue root cause
diagnosis as the solution specified in this TSB will not aid in solving the problem. Do not replace the
headlamp washer cylinders as a replacement will not remedy this problem.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles
• G10 for CPO Vehicles – Verify Owner
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9274
Damage Code:
0017
Labor Operations:
Front bumper cover remove and reinstall
6329 1900
See SRT with
associated
operations
Modify headlamp washer system components
9274 5099
Max 25 TU
GFF (Only if Driver’s Assistance System
calibration is required)
0150 0000
Time stated on
Diagnostic Time:
the diagnostic
protocol (Max 30
TU)
Page 4 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure (Only
0121 0004
10 TU
if Driver’s Assistance System calibration is
required)
As per TSB 2065982/2
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
4K0955339
Spring clip
2
Additional Information
All parts and service references provided in this TSB (2065982) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.