Circular 57i9

Service Action
Code: 57i9
Subject
Release Date
Affected Vehicles
Second Key
March 21, 2023
Country
USA
CAN
Beginning
Model Year
2023
2022
Ending
Model Year
2023
2023
Vehicle
Q3
Q3
Vehicle
Count
4,026
2,567
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
About this Service
Action
Code Visibility
Owner Notification

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Certain new vehicle deliveries included one key per vehicle instead of two. Audi is providing
owners of these vehicles with a second key under this service action.
On or about March 21, 2023, the campaign code will be applied to affected vehicles.
Owner notification will take place beginning in March 2023. Owner letter examples are included
in this bulletin for your reference.
IMPORTANT! A single key was provided to owners during delivery for the vehicles
included in this service action. Please remind owners to bring all vehicle keys to their
service appointment. Lost keys are not being replaced free of charge under this service
action.
Campaign Expiration
Date
This campaign expires on December 01, 2027. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal costs associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 1 of 9
Parts Information
Parts Control Type:
VIN to Order
•
Please contact the Parts Specialists via email at
[email protected] and provide the following:
o Dealer Code
o VIN
o Part Number
•
A response will be sent within 24 hours and will include the estimated timing
of when the order will be placed.
•
When the order is placed you will receive a notification via email with an
estimated delivery date.
•
Orders will be processed once a day.
Repair Projection Tool:
(right click to open)
Criteria
02 or 03
Quantity Part Number
1
81A-837-220-J ROH
P.O.C. Part Description
Ordering Method
KEY
VIN To Order
NOTE: The part number shipped will end in AIF, instead of ROH.
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 2 of 9
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type
57i9
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark KEY* as causal part
Do not claim wash/loaner under this action
02 or 03
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
0151 00 00
Time stated on
diagnostic protocol
Program new key
PARTS
Quantity
Part Number
Description
1.00
81A837220J AIF
KEY*
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 3 of 9
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 57i9 - Second Key
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2023 model year Audi vehicles. Our records show that you are the owner of a vehicle affected
by this action.
About this Service Action Certain new vehicle deliveries included one key per vehicle instead of two. Audi is
providing owners of these vehicles with a second key under this service action. This
work will take about an hour to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service. Please bring in all keys associated with your vehicle at the time of your service
appointment.
IMPORTANT! A single key was provided to owners during delivery for the
vehicles included in this service action. Please remember to bring all vehicle
keys to your appointment. Lost keys are not being replaced free of charge under
this service action.
This service action will be available for you free of charge only until December 01,
2027. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for To check your vehicle’s eligibility for repair under this or any other recall/service
open Recalls and Service campaign, please visit the Recall/Service Campaign Lookup tool at
Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 4 of 9
Customer Letter Example (Canada)




This notice applies to your vehicle:   , 
Subject: Service Action 57i9 - Second Key
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2023 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action Certain new vehicle deliveries included one key per vehicle instead of two. Audi is
providing owners of these vehicles with a second key under this service action. This
work will take about an hour to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. Please bring in all keys associated with your vehicle at the
time of your service appointment.
IMPORTANT! A single key was provided to owners during delivery for the
vehicles included in this service action. Please remember to bring all vehicle
keys to your appointment. Lost keys are not being replaced free of charge under
this service action.
This service action will be available for you free of charge only until December 01,
2027. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 5 of 9
Repair Overview
•
Program additional vehicle key.
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Battery Tester/Charger
capable of minimum 90
Amp continuous supply
Diagnostic Tester
-VAS6150X/VAS6160X(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 6 of 9
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior to
completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 7 of 9
Section B – Repair Procedure
NOTE
At the time of delivery, customers were provided
one new key. Replacement of a lost key is not
covered under this action.
•
Access the battery charging posts.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.
•
Start the ODIS program.
•
Attach the battery charger to the vehicle
battery charging posts.
•
Perform a GFF Diagnostic scan.
•
Select the Special Functions tab.
•
Program the additional key using test plan,
“Immobilizer, servicing.”
•
Follow the on-screen prompts.
•
When prompted, enter the total number of
keys to be matched and follow the on-screen
instructions.
•
After the new key is programmed, exit GFF
and send the diagnostic protocol online.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 8 of 9
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2023
57i9 Page 9 of 9