23B08

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
TO:
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
March 1, 2023
All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 23B08
Certain 2023 Model Year Explorer, Bronco, Ranger
Vehicles Equipped with 2.3L Gas Engine
Recommended Engine Replacement
PROGRAM TERMS
This program will be in effect through March 31, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Explorer
2023
Chicago
December 05, 2022 through January 24, 2023
Bronco
2023
Michigan
December 03, 2022 through December 5, 2022
Ranger
2023
Michigan
December 8, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, a damaged tool used during the engine block machining process may
have allowed the main oil galley to exceed specification, resulting in an insufficient seal of the main oil
galley plug. An insufficient seal at the main oil galley plug may result in an oil leak from the engine
block.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
replace the engine assembly. This service must be performed on all affected vehicles at no charge to
the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 13, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
 Copyright 2023 Ford Motor Company
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 23B08
Certain 2023 Model Year Ranger, Bronco, and Explorer
Vehicles Equipped with 2.3L Gas Engine – Recommended Engine Replacement
OASIS ACTIVATION
OASIS will be activated on March 1, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 1,
2023. Owner names and addresses will be available by March 31, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from
the SSSC via the SSSC Web Contact Site.
ATTACHMENT I
Page 2 of 2
 Copyright 2023 Ford Motor Company
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 23B08
Certain 2023 Model Year Ranger, Bronco, and Explorer
Vehicles Equipped with 2.3L Gas Engine – Recommended Engine Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 23B08
 Customer Concern Code (CCC): D50 – Other engine troubles
 Condition Code (CC): 42 – Does not operate properly
 Causal Part Number: 6007 Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Additional parts not listed: Additional parts such as gaskets, fasteners, seals, nuts, bolts,
etc. may be submitted on the same repair line on which the FSA is claimed.
• Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law for the engine assembly exchange. To
claim the allowance, enter $600.00 as HANDLG in the Misc. Expense area of the claim form.
• Provision for Locally Obtained Supplies: Includes additional supplies such as fluids,
sealants, misc. materials, cleaning products, etc. Submit on the same line as the repair.
o Program Code: 23B08
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $50.00
ATTACHMENT II
Page 1 of 2
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 23B08
 Copyright 2023 Ford Motor Company
Certain 2023 Model Year Ranger, Bronco, and Explorer
Vehicles Equipped with 2.3L Gas Engine – Recommended Engine Replacement
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Explorer 4x4 - Replace 2.3L Engine Assembly
(Includes time to transfer parts to new engine)
MT23B08B
Up to 16.0 Hours
Explorer 4x2 - Replace 2.3L Engine Assembly
(Includes time to transfer parts to new engine)
MT23B08C
Up to 14.5 Hours
Bronco 4x4 - Replace 2.3L Engine Assembly
(Includes time to transfer parts to new engine)
MT23B08D
Up to 12.6 Hours
Ranger 4x2 - Replace 2.3L Engine Assembly
(Includes time to transfer parts to new engine)
MT23B08E
Up to 14.0 Hours
Ranger 4x4 - Replace 2.3L Engine Assembly
(Includes time to transfer parts to new engine)
MT23B08F
Up to 14.7 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To arrange shipment for a 2.3L engine assembly, submit a VIN-specific Part Order contact via the
SSSC Web Contact Site. Engine assemblies may not be immediately available and will ship when
they become available.
Part Number
Description
2.3L Dressed Engine Assembly (Engine exchange - shipped directly from engine
plant)
NOTE: For additional required parts such as gaskets, fasteners, seals, etc. refer to the Workshop
Manual (WSM) procedures.
NOTE: Return shipping information will be provided with the replacement engine assembly.
*-6007-*
DEALER PRICE
For the latest prices, refer to DOES II.
HANDLING ALLOWANCE
A handling allowance of $600.00 per repair is being provided for engine assembly exchange, unless
otherwise notified by the Company or as provided by state law.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state, and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT II
Page 2 of 2
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 23B08
Certain 2023 Model Year Ranger, Bronco, and Explorer
Vehicles Equipped with 2.3L Gas Engine – Recommended Engine Replacement
 Copyright 2023 Ford Motor Company
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post-repair
approval by the designated employee.
•
 Copyright 2023 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 23B08
CERTAIN 2023 MODEL YEAR EXPLORER, RANGER, AND BRONCO VEHICLES
EQUIPPED WITH A 2.3L GAS ENGINE — ENGINE REPLACEMENT
SERVICE PROCEDURE
NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign 		
material, including any material created while cleaning gasket surfaces, that enters the
oil passages, coolant passages or the oil pan, can cause engine failure.
1. Replace the 2.3L engine assembly. Please follow the Workshop Manual (WSM) procedures in
Section 303-01.
NOTE: Transfer components as necessary. Refer to the WSM for the individual component procedures.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B08
March 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, a damaged tool used during the engine block machining
process may have allowed the main oil galley to exceed specification,
resulting in an insufficient seal of the main oil galley plug.
What is the effect?
An insufficient oil plug seal may result in an oil leak from the engine block.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the engine assembly free of charge (parts and labor)
under the terms of this program.
This Customer Satisfaction Program will be in effect until March 31, 2024,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than two days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B08. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Ford Motor Company can deny coverage for any vehicle damage that may
result from the failure to have this service action performed on a timely
basis. Therefore, please have this service action performed as soon as
possible.
 Copyright 2023 Ford Motor Company
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts and procedures were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to engine replacement. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before March
31, 2024. To avoid delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company