SSM 51504

Service Bulletin Details

Public Details for: SSM 51504

Some 2023 f-super duty vehicles may exhibit a concern where sync does not recognize when a mobile phone is connected. These issues will recover after a key cycle. This may be due to the apim software. Replacement or reprogramming of the api


- 2023 -

Models from 2023
2023 FORD F-250 SD
2023 FORD F-350 SD
2023 FORD F-450 SD
2023 FORD F-550 SD 
SSM 51504
2023 F-Super Duty – SYNC™ Does Not Recognize A Mobile Phone Is
Connected
Some 2023 F-Super Duty vehicles may exhibit a concern where SYNC™ does not recognize when a
mobile phone is connected. These issues will recover after a key cycle. This may be due to the APIM
software. Replacement or reprogramming of the APIM may not resolve this condition. Inform customers
that engineering is currently working on a solution for this condition and will be released via an over the
air (OTA) software update expected in Q2 2023. Customers that have experienced this concern should
verify automatic updates are enabled and that the vehicle has been run long enough to receive updates
via OTA. Monitor OASIS for additional information.

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