No. 24-23
Service Bulletin Details
Public Details for: No. 24-23
Symptom-based workshop manual manual upshifting from first to second gear not possible: re-programming pdk control unit
Models from 2022
2022 PORSCHE 911 TURBO |
2022 PORSCHE 911 TURBO S |
Models from 2021
2021 PORSCHE 911 TURBO |
Models from 2020
2020 PORSCHE 911 TURBO |
Service Symptom-based workshop manual 24/23 ENU 3718 3 Power Transmission Symptom - Manual Upshifting from First to Second Gear not Possible: Re-Programming PDK Control Unit (SY 24/23) Vehicle Type: 911 Turbo (992) / Turbo S (992) Model Year: As of 2020 up to 2022 Equipment: 8-speed Porsche Double-Clutch transmission (PDC) M No. G1G Concerns: Porsche Doppelkupplung (PDK) Symptom: Customers complain that shifting from first to second gear via the shift paddle on the steering wheel in manual shift mode (M mode) is not effected, or only after the accelerator pedal is released and the shift paddle is activated again. The behavior occurs particularly when driving off with low load and early upshifting. In automatic shifting mode (operating mode D), shifting occurs normally. Cause: Due to the previous PDC control unit software design, manual shifting from first to second gear may be prevented after the vehicle is driven off if shifting is attempted before the PDC control unit has switched internally from “Drive-off” mode to “Driving” mode due to low load. This occurs when the vehicle is mainly operated in manual shifting mode. This behavior may potentially affect vehicles manufactured before the implementation date of the modified PDC software specified below. Date of Introduction: Implementation date for modified PDC software Remedial Action: Vehicle type PDC software part number (new) Software version (new) Use from 911 Turbo (992) 992927110AA 0580 Week 36/2022 (North America, Brazil) Week 48/2021 (worldwide) 911 Turbo S (992) 992927109AB 0580 Week 36/2022 (North America, Brazil) Week 48/2021 (worldwide) In the event of a customer complaint, re-program the PDC control unit using the PIWIS Tester with PIWIS Tester software version 41.700.020 (or higher) installed. Remedial action available for the following vehicles: AfterSales Mar 30, 2023 Page 1 of 4 3 Service 3718 ENU Symptom-based workshop manual 24/23 Vehicle type PDC software part number (previous) Software version (previous) Use from 911 Turbo (992) 992927110R 0540 Week 48/2021 (worldwide) 911 Turbo S (992) 992927109R 0540 Week 48/2021 (worldwide) Information An update solution for vehicles manufactured before week 48/2021 which do not have the abovementioned software versions is currently being developed (availability expected mid-2023). Please inform customers with a vehicle for which the required software update is not yet available in the event of a corresponding complaint about this issue. Instruct them either to operate the vehicle in automatic shifting mode (operating mode D) or only switch to manual shifting mode after second gear has been engaged in automatic shifting mode until the software update is available. Required tools Tool: • • Battery charger, e.g.: VAS 5908 - Battery Charger, 90 A 9900 - PIWIS Tester 3/4 with PIWIS Tester software version 41.700.020 (or higher) installed Preparatory work NOTICE Fault entry in the fault memory or control unit programming aborted, as the case may be, due to under-voltage. • Increased current draw during diagnostics or control unit programming can cause a drop in voltage, which can result in one or more fault entries and the abnormal termination of the programming process. Before starting work, connect a suitable battery charger with a current rating of at least 90 A to the jump-start terminals. NOTICE Control unit programming will be aborted if the Wi-Fi connection is unstable. • An unstable Wi-Fi connection can interrupt communication between the PIWIS Tester III and the vehicle communication module (VCI). As a result, programming may be aborted. During control unit programming, always connect the PIWIS Tester to the vehicle communication module (VCI) via the USB cable. NOTICE Control unit programming will be aborted if the driver's key is not recognized Mar 30, 2023 Page 2 of 4 AfterSales Service Symptom-based workshop manual 24/23 ENU 3718 3 • If the driver's key is not recognized in the vehicle, programming cannot be started or will be interrupted. Place the driver's key with the back facing down in front of the lock opening for the center console cover to guarantee a permanent radio link between the vehicle and driver's key. Work Procedure: 1 Carry out general preliminary work for control unit programming as described in Workshop Manual '9X00IN Basic instructions and procedure for control unit programming - “Preliminary Work” section'. Re-programming PDK control unit Work Procedure: 1 The basic work procedure for programming a control unit is described in the Workshop Manual Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester - section on “Programming”'. Specific information on control unit programming in the context of this Technical Information: Required PIWIS Tester software version: 41.700.020 (or higher) Type of control unit programming: Control unit programming using the ‘Automatic programming’ function of the PDK control unit. ‘PDK’ control unit – ‘Coding/programming’ menu – ‘Automatic programming’ function. Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. During programming, the Porsche Double-Clutch transmission (PDK) is re-programmed and then automaticallyre-coded. Programming sequence: Do not interrupt programming and coding. Once the control units have been programmed and coded, you will be prompted to switch the ignition off and then back on again after a certain waiting time. Backup documentation of the new software versions is then performed. Programming time (approx.): Programming takes up to 15 minutes, depending on equipment. AfterSales Mar 30, 2023 Page 3 of 4 3 Service 3718 ENU 24/23 Symptom-based workshop manual Data set for the digital engine electronics (DME) programmed as part of this programming: Software version: 0580 Software part number 911 Turbo (992): 992927110AA Procedure in the event of error messages appearing during the programming sequence: Software part number 911 Turbo S (992): 992927109AB Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester - section on “Troubleshooting”'. Procedure in the event of a termination in the control unit programming: Repeat control unit programming by restarting programming. Concluding work Work Procedure: 1 Carry out general reworking for control unit programming as described in Workshop Manual '9X00IN Basic instructions and work procedure for control unit programming using the PIWIS Tester “Reworking” section'. Invoicing For documentation and warranty invoicing, enter the labor position and PCSS encryption specified below in the warranty claim: APOS Labor operation 37302599 Programming transmission electronics control unit I No. PCSS encryption: Location (FES5) 37180 Rocker switch Damage type (SA4) 1127 does not switch References: Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester' Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2023 Porsche Cars North America, Inc. Mar 30, 2023 Page 4 of 4 AfterSales