DEALER LETTER

MITSUBISHI MOTORS NORTH AMERICA, INC.
4031 Aspen Grove Dr, Ste 650, Franklin, TN 37067
March 8, 2023
To:
All Mitsubishi Motors Dealer Principals, General Managers, Parts Managers &
Service Managers
Subject: MEDIC/MUT Hardware Upgrade
Technology continues to advance at a rapid pace – both in our lives and Mitsubishi vehicles.
This technology has enabled our product lineup to be more efficient and offers our
customers highly sophisticated safety and convenience features.
To assist your teams in making knowledgeable and timely diagnosis of potential service
issues with these innovative systems, our diagnostic scan tool (MEDIC/MUT) must also
continue to evolve.
In our continued efforts to ensure you have a cost-effective special-tool program, MMNA
has continued to support our existing MEDIC/MUT platform since 2014 – an eternity for
computer systems. MMNA recently sent a software update as a temporary stop-gap to
resolve the inability to perform ECU configuration, required when replacing certain ECUs on
2022-2023 Outlander and 2023 Outlander PHEV, with a MEDIC/MUT Generation 1, Mark 1,
2, 3, or 4 Toughpad.
However, the time has come where the storage capacity and operating system on the early
systems can no longer support the cutting-edge security protocols utilized during
communication with the various cloud servers where critical data is stored; data that is
essential to the proper repair of our vehicles.
As a result, MMNA will be shipping a new Generation 2 Panasonic Toughbook® Tablet to all
dealers that currently only have a Generation 1, Mark 1 or 2. Dealers that already have a
Generation 1 Mark 3, 4 or 5, or a Generation 2 Toughbook® Tablet will be able to order an
additional unit at a later date, but will NOT be automatically shipped one.
Your tablet(s) model can be easily viewed in the upper right-hand corner of the MEDIC
ADMIN screen – if one or more indicates FZG1-3, FZG1-4, FZG1-5 or FZG2-1, you will NOT
be automatically shipped a new unit.
A phased shipment of the new tablets has begun; all affected dealers should receive their
unit by the end of June. They will be shipped from your facing PDC and the cost is $3,098
+ tax, which will be billed on your parts statement.
In the interim, you are still able to utilize your existing MEDIC/MUT Generation 1, Mark 1 or
2. However, eventually these units will be phased out.
Your dealership’s investment in this new platform will provide your technicians the Right
Tool For The Job, ensuring that your dealership will continue to retain your loyal customers
while growing your Aftersales business.
Daniel Ball
Vice President, Aftersales