22-NA-096

Service Bulletin
Bulletin No.:
22-NA-096
Date:
April, 2023
INFORMATION
Subject:
Brand:
Chevrolet
Radio Education — RPO IOK Google Built In Radio
Model:
to
Silverado 1500 New
(RPO J22, VIN Digit
5 = A / D)
2022
2022
Silverado 1500
2023
2023
Silverado
2500HD/3500HD
2024
2024
2022
2023
Hummer EV
2022
2023
Sierra 1500 New
(RPO J22, VIN Digit
5 = H / U)
2022
2022
Sierra 1500
2023
2023
Sierra
2500HD/3500HD
2024
2024
Yukon
Yukon XL
2022
2023
Suburban
Tahoe
GMC
Model Year:
from
VIN:
from
Engine:
Transmission:
to
Involved Region or Country
United States, Canada, Mexico, Uzbekistan, Russia, Middle East, Argentina (Mercosur),
Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru
(West), Uruguay (West), Cadillac Korea (South Korea), Thailand (ASEAN)
Additional Options (RPOs)
Equipped with Radio RPO IOK
Information
Some features of the system require a service plan or trial. This includes Google
Assistant, Google Maps and apps on Google Play. In order to use apps in vehicle, you
must be signed into your Google account and have the paid service plan with invehicle data.
Your GM Account is different from your Google Account. Each account enables different
functionalities within the vehicle.
Always use a trusted, damage free OEM phone USB cable.
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or Local
laws applicable to the activities it performs under this
bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling,
and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin
and the laws that apply to your dealership, you must
follow those applicable laws.
Copyright 2023 General Motors LLC. All Rights Reserved.
Contents
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Signing In
– Setup Wizard
– Guest vs User Profile
– Security for User Profile
Google PlayStore
Setting up Auto Update in Google PlayStore
Checking for data plan
If a customer doesn’t have a data plan
Downloading offline maps
Privacy Settings with Google Maps
Google Maps while Paired
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April, 2023
Pairing a phone
How to connect to Apple CarPlay
How to check infotainment software version in
Google Built-In capable vehicles (RPO: IOK)
How to have enable GPS positioning and wireless
projection by location Turn On feature in Google
Built-In capable vehicles (RPO: IOK)
Using Siri with Apple CarPlay
How to connect with Android Auto
Using Bixby with Android Auto
Enabling Google Assistant
Android Auto PlayStore
Apple CarPlay Appstore
Vehicle to Phone Sharing
Moving Apps to Favorites Menu
Owner’s manual and downloading a copy
Factory Reset
Pairing Bluetooth headphones to Rear Seat
Entertainment
Radio Data System (RDS)
Signing In:
Setup Wizard
A. This is set up to walk the customer through
personalizing the infotainment system (setting up
user profile, Google account and pairing a Bluetooth
phone). Any time you create a new profile, you will
have the opportunity to use the setup wizard as well.
The Setup Wizard can only be completed in PARK.
Guest vs User profile
A. Guest profile will reset any personalization each
time the vehicle is turned on.
B. User profile will retain these settings. Up to 7
profiles plus the guest profile are able to be stored in
the vehicle.
Security for User Profile
A. Select Vehicle settings, then select security (or tap
on name in upper left and click manage profile) –
this will allow you to select what type of security to
use (pin, pw or pattern).
Google Play
*The one stop shop for downloading apps designed for
the vehicle (similar to apps found on your personal
phone)*
*Some third-party apps (such as Spotify) do require a
separate account and, in some cases, a paid
subscription to access in vehicle.*
Bulletin No.: 22-NA-096
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April, 2023
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A. Click the sign in button in Google Play and you are
taken to a sign-in screen
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B. While in the Google Play app, after signing in, click
on the face icon to the right
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C. Then options to sign in and out and control Google
activity
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Bulletin No.: 22-NA-096
Setting up Auto Update in Google Play:
Note: Vehicle will need to have radio SW version w161
& above.
Customers can enable Google auto updates by
following the steps below.
6058799
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A. Go to Google Play Store
6058801
B. Click on three dots at upper right corner
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C. Go to Settings.
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D. Click on Auto-Update apps.
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E. Click to use one of the three options. “Over any
Network” is highly recommended for best results.
Checking for data plan:
A. A way to determine if a data plan is active is by
using the steering wheel controls to give the vehicle
a command.
B. Press the voice recognition button will bring up the
Google Assistant.
C. If there is no data plan, the Google Assistant will not
come up and directions on how to get a data plan
will be given.
If a customer doesn’t have a data plan:
A. Customers are still able to get maps but no traffic
data will display. Offline maps are only accessible if
the customer has downloaded the offline map prior
to not having data.
B. Some apps may not be available in the Google Play
Store.
C. Google Maps will run in offline mode if Terms &
Conditions are not signed.
D. Dashes for speed limit sign in cluster/HUD will be
displayed if there is no active data plan or on wifi.
Downloading offline maps
(Offline maps is a convenient way to have your map
available if in a connectivity dead zone area. **Google
Maps downloads offline maps automatically for use
when not connected to the Internet and for making map
data available to vehicle features regardless of
connectivity. These offline maps are only available
when the vehicle has a subscription data plan. Offline
maps expire in one year.**)
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A. Click maps
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B. Click settings button (the gear icon) at bottom of
map screen
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C. Click Offline Maps
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D. Adjust the map to cover the desired area to
download and click download
E. Auto-download will specifically download the offline
map if connected to a specific network the customer
is in. You can select your own map and download
that area and will stay in your download area until
space is gone.
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Privacy Settings with Google Maps
6058811
A. While in the Settings of the maps, select Privacy
Center
B. This allows you to select how you want to share
driving data and the way you download offline maps
(auto/manual).
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C. Screens above (offline maps help) will guide the
customer through how to set up Auto-Download
offline maps
6058814
D. Any other help needed with maps, the customer can
visit the websites below in the About & Help screen
in the offline maps section:
Google Maps while Paired
Customer will need to disconnect Wi-Fi and Bluetooth
on their phone, then utilize google maps from the
phone.
Pairing a phone
A. Go to phone app on home page and click
“Manage Phones”
B. Click the plus and follow the prompts on the
screen and your phone.
C. This may take up to 5+ minutes to connect
and sync.
D. Only allowed to pair one phone at a time.
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How to connect to Apple CarPlay
A. Apple CarPlay is available through Wi-Fi and
Bluetooth or tethered (corded)
6058815
B. Once phone is paired to vehicle, the notification
below will pop up. Click Allow or Deny
depending on your preference for your Google
experience.
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C. Click Enable for CarPlay (if vehicle does not
prompt for Apple CarPlay, customer can go to
home screen and select Apple CarPlay on
display)
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D. If you accidentally click Not Now, you can go
back onto the main infotainment screen and
click CarPlay again
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E. If phone was previously paired, and Apple
CarPlay was not turned on via the steps above,
the customer can go to the home page and
select the Apple CarPlay app, then follow the
prompts to connect
**CarPlay will be unavailable if vehicle location
is not turned on**
How to check infotainment software version in
Google Built-In capable vehicles (RPO: IOK)
1. 1) From Home page, Go to
Settings>System>About>Build number
6147889
2.
2) The software usually starts from 31st
character position of the build number and it
starts with a letter followed by three primary
numbers and two secondary numbers
separated by dots. Shown in screenshot
above.
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How to have enable GPS positioning and
wireless projection by location Turn On feature
in Google Built-In capable vehicles (RPO: IOK)
1. Certain features like offline maps, GPS
positioning and wireless projection might not
work without enabling the location Turn On
feature.
6147908
4.
Alternatively, a user can enable it by going to
Settings>Privacy>Location
Services>Location Services For Android and
enable it from the toggle switch as shown
above.
6147906
2.
Usually, the system gives a notification to
turn on location when the vehicle is first
started. A user can enable it from the
notification list by first pressing the bell icon
and top left of the screen as shown above.
6148207
5.
6147907
3.
Click on “Turn On” from the notification list
and select “Turn On” on the pop-up itself as
well as shown above.
Additionally, a user can customize the
number of apps allowed for location services
by going to Settings>Apps and
Permissions>App Permissions>Location and
selecting the apps individually as shown
above.
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Using Siri with Apple CarPlay
A. Use Voice Recognition button on SWC and do a
long hold press
B. Short press is only available with an active data
plan (Google Assistant).
How to connect to Android Auto
*Android Auto is available through Wi-Fi and
Bluetooth or tethered (cord connected)*
6058819
A. Select Android Auto from the homepage and
follow the prompts
Using Bixby with Android Auto
A. Use Voice Recognition button on SWC and do a
long hold press
B. Short press is only available with an active data
plan (Google Assistant).
Enabling Google Assistant
A. Click the settings icon on the home screen,
settings, apps and permissions, special app
access, notification access — Google
Assistant on.
B. Adisconnect and repair of the customer’s phone
to the infotainment system may need to
be done.
Android Auto PlayStore
A. Mirror image of Google Play. Limited
functionality at this time with certain apps within
Google Play. Check back later for further
enhancements.
Apple CarPlay AppStore
A. Mirror image of Google Play. Limited
functionality at this time with certain apps within
Google Play. Check back later for further
enhancements.
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Vehicle to Phone Sharing
6058820
A. This feature allows Android Auto/Apple CarPlay
apps to use vehicle data. Only phones
connected to the vehicle by these options can
request the vehicle to share data. By default
this is turned on in the vehicle- but the customer
can turn this feature off by way of the settings
menu. *Wireless streaming from cellular phone
is unavailable.*
Moving Apps to Favorites Menu
A. Customers will need to select and hold the icon
app you want to move until icon is red. You can
drag it over to the page of your choosing. There
are a few icons that are not removeable out of
the favorites tray, i.e Home.
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MyGMC, MyChevrolet - managing usage and
data plans
6058821
A. After signing in, customers must accept the
terms/conditions as well as privacy/
permissions.
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B. **MyBrand will not work without an OnStar
package**
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Owner’s manual and downloading a copy
6058821
A. Customers must select the MyGMC or
MyChevrolet
B. Customers cannot sign into MyChevrolet
without a data plan
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C. Select the settings icon in the top right
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D. Click Owner’s Manual Details then Install Now
to install the Owner’s Manual
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E. After downloading go to ”Learn About...” (this
will allow you to search for keywords)
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Factory Reset
A. After doing a factory reset with the radio,
customers will need to sign in through
MyChevrolet or MyGMC app. Customers will
need wifi/data to do this if trying to sign in via
the Integrated Center Stack (ICS).
Pairing Bluetooth headphones to Rear Seat
Entertainment
6058827
A. Click the plus sign to add headphones
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B. Follow the prompts on screen.
The headphones (if previously paired to phone)
may need to be unpaired from your phone
before pairing to Rear Seat Entertainment.
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C. Once paired, you can rename the headphones
and disconnect or delete the headphones.
D. Only two headphones can be achieved per RSI
Screen.
**An HDMI cable is required to connect an
HDMI device to the RSI hub. The RSI HDMI
inputs allow connection to video games, disc
players, cameras, smartphones, tablets,
streaming devices, and A/V dongles that
have HDMI.**
** Streaming RSI is only supported with an
unlimited data plan**
Radio Data System (RDS)
A. If equipped, RDS features are available for use
only on FM stations that broadcast RDS
information. With RDS, the radio can:
– Display a Station Name
– Display messages from radio stations
B. This can be managed in the settings section
under Audio settings.
C. Refer to Owner’s Manual for more specifics on
this feature.
Version
3
Modified
Released May 10, 2022.
Revised September 08, 2022 - Added Important statement and sections How to check
infotainment software version in Google Built-In capable vehicles (RPO: IOK) and How to
have enable GPS positioning and wireless projection by location Turn On feature in
Google Built-In capable vehicles (RPO: IOK).
Revised March 28, 2023 – Updated Subject, Added 2023 Model Years and 2024 HD
Trucks
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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