23-NA-060

Service Bulletin
Bulletin No.:
23-NA-060
Date:
April, 2023
TECHNICAL
Subject:
Creak/Tick Noise from the Left (Driver) Side Rear of the Vehicle When Traveling Over
Bumps/Uneven Surfaces
This bulletin replaces PIT5975. Please discard PIT5975.
Brand:
Model:
Model Year:
from
to
Buick
Enclave
2023
2023
Chevrolet
Traverse
2023
2023
Build Date:
from
to
SOP
February
1, 2023
Engine:
Transmission:
Involved Region or Country
North America
Condition
Some customers may comment on hearing a creak or tick noise from the left (driver) side
rear of the vehicle when going over bumps or uneven surfaces during parking lot
maneuvers.
Cause
The cause of the condition may be body panel movement at the junction of the left rear
wheel house inner panel and the number 5 floor panel extension/cross bow.
Correction
Verify Condition and repair following steps in Service Procedure below.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
6305282
1. Access the area at the front of the left rear wheel
well inside the vehicle shown in the illustration,
refer to Quarter Lower Rear Trim Panel
Replacement (Left Side) in Si.
Copyright 2023 General Motors LLC. All Rights Reserved.
Page 2
April, 2023
Bulletin No.: 23-NA-060
Note: Only a minor adjustment is necessary.
4. Apply a liberal amount of structural adhesive into
the gap between the panels and allow to cure
overnight.
6305283
2. Inspect the area circled for possible movement or
itching of the body panels.
Note: You may be able to duplicate the noise by
placing a crow bar in the gap between panels and
flexing the outer panel in and out slightly.
Note: 3rd row seating does not need to be removed to
perform correction, however the left inner quarter panel
will need to be removed. The carpet folds down easily
to gain access.
3. Insert a crow bar or similar pry tool into the gap
between panels and bend the panel out.
6305287
Photo shows the area after repair is complete.
5. Fold the carpet back in place and reinstall the inner
quarter panel and verify condition is corrected,
refer to Quarter Lower Rear Trim Panel
Replacement (Left Side) in Si.
Parts Information
Use one of the materials shown or an equivalent
product
Available from Lord Fusor 800-234-3876 https://
www.lord.com
3M® products are available through your local 3M®
distributor. Information about 3M® product retailers in
your area may be obtained at 1-866-364-3577 or at
http://3mcollision.com/
Causal
Part
6305285
(1) shows the area before adjusting the outer
panel. (2) shows the area after adjusting the outer
panel.
Description
Part
Number
Qty
X
*2098 Crash
Durable Structural
Adhesive (Slow)
Fusor 2098
As needed
to fill cavity
X
*3M Impact
Resistant
Structural
Adhesive (ISRA)
0733
As needed
to fill cavity
* We believe this source and their products to be reliable.
There may be additional manufacturers of such products/
materials. General Motors does not endorse, indicate any
preference for, or assume any responsibility for the products
or material from this firm or for any such items that may be
available from other sources.
Bulletin No.: 23-NA-060
April, 2023
Page 3
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
*1086658
Apply Adhesive to Quarter Panel Noise
1.5 hr
*This is a unique Labor Operation for Bulletin use only.
Version
1
Modified
Released March 31, 2023
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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