2100623

Technical Service Bulletin (TSB)
Loss of Forward Gear in Transmission
REFERENCE:
TSB: 21-006-23
GROUP 21 - Transmission and
Transfer Case
VEHICLES
AFFECTED:
2022 - 2023 (M1) Jeep Compass
2022 - 2023 (H1) Jeep Commander
This bulletin applies to M1 vehicles equipped with the nine-speed
948TE FWD/AWD automatic transmission (Sales Code DFH) built on
or after July 28, 2022 (MDH 0728XX) and on and before October 11,
2022 (MDH 1011XX).
This bulletin applies to H1 vehicles equipped with the nine-speed
948TE FWD/AWD automatic transmission (Sales Code DFH) built on
or after August 25, 2022 (MDH 0825XX) and on and before November
7, 2022 MDH 1107XX).
Date:
February 15,
2023
REVISION: –
MARKET APPLICABILITY:
□NA
□MEA
HSA
□IAP
□EE
□CH
CUSTOMER
SYMPTOM:
Transmission has no forward gear.
CAUSE:
Transmission did not have the specified amount of transmission fluid for proper operation.
This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update (RSU)
23-040, date of issue February 15, 2023. All applicable Sold and UnSold RSU VINs have been loaded.
To verify this RSU service action is applicable to the vehicle, use VIP or perform a VIN search in
DealerCONNECT/Service Library. All repairs are reimbursable within the provisions of warranty. This
RSU will expire 18 months after the date of issue.
REPAIR SUMMARY:
This bulletin involves replacing the automatic transmission.
CLAIMS DATA:
Labor Operation No:
Labor Description
Skill Category
Labor Time
21-00-06-9B
Transmission - Replace
(3 - Highly Skilled)
21 - Transmission
7.1 Hrs.
Failure Code
ZZ
Service Action
Qty
Part No.
Description
Notes
1 (AR)
7094787
Transmission AT9
Compass
1 (AR)
7094788
Transmission AT9
Commander
SPARE PARTS:
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/
Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other
than the ones listed above are present, record the issues on the repair order and repair as necessary
before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RSU VIN list, perform the repair. This bulletin applies only to
vehicles on the RSU VIN list.
21-006-23
-2-
1. Is the vehicle on the RSU VIN list?
• YES >>> Proceed to Step 1 of the Repair Procedure.
• NO>>> This Bulletin does not apply. Normal diagnosis should be performed.
REPAIR PROCEDURE:
1. Replace the transmission. Refer to the detailed service procedures listed in dealerCONNECT>Service
Library under: 21 - Transmission and Transfer Case / Automatic - 948TE/9HP48 / Removal and
Installation.
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.