N232395980

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6533
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 18, 2023
Subject: N232395980 - Customer Satisfaction Program
Owner Manual Insert Trailer Weight Incorrect
Models: 2021 Buick Envision
2021 Cadillac XT4
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N232395980
today. The total number of U.S. vehicles involved is approximately 51,098.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on May 2, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated April 18, 2023. A Stock VIN list is not included as our records show there
are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N232395980 Owner Manual Insert Trailer Weight Incorrect
Release Date:
Attention:
April 2023
Revision:
00
This program is in effect until April 30, 2025.
Make
Model
Buick
Cadillac
Envision
XT4
Model Year
From
To
2021
RPO
Description
2021
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2021 model year Buick Envision and Cadillac XT4 vehicles, may have an incorrect trailer weight
rating in the owner manual.
Dealers are to print and insert the revised owner manual page.
Parts
There are no parts required for this repair.
Warranty Information
Labor
Operation
9106783
Description
Print and Install Owner Manual Insert
Labor
Time
0.1
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Determine the vehicle make and model.
•
•
If the vehicle is a Buick Envision, see Buick Envision below.
If the vehicle is a Cadillac XT4, see Cadillac XT4 below.
Buick Envision
1.
Print the appropriate language owner manual insert(s) for your service area. (see examples on next page).
2.
• For US: English version
• For CA: English & French versions
• For MX: Spanish Version
Locate the owner manual.
3.
Install the owner manual inserts to the owner’s manual.
Copyright 2023 General Motors. All Rights Reserved.
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N232395980 Owner Manual Insert Trailer Weight Incorrect
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Cadillac XT4
1.
Print the appropriate language owner manual insert(s) for your service area. (see examples on next page).
2.
• For US: English version
• For CA: English & French versions
• For MX: Spanish Version
Locate the owner manual.
3.
Install the owner manual inserts to the owner’s manual.
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N232395980 Owner Manual Insert Trailer Weight Incorrect
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Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
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Customer Satisfaction Program
N232395980 Owner Manual Insert Trailer Weight Incorrect
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through April 30, 2025. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through April 30, 2025, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N232395980 Owner Manual Insert Trailer Weight Incorrect
May 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2021 model year Buick Envision or Cadillac XT4 may have an incorrect trailer weight rating
in the owner manual.
Your satisfaction with your Envision or XT4 is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: A replacement owner manual insert, describing the correct trailer weight rating procedure is included
with this letter.
What You Should Do: Find the enclosed replacement owner manual insert. Add the insert to the vehicle owner
manual and keep them with your vehicle for future reference.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Buick
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-521-7300
1-800-333-4223
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N232395980
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