A9123882060197_3
Service Bulletin Details
Public Details for: A9123882060197_3
Models from 2021
| 2021 AUDI A5 |
| 2021 AUDI A5 CABRIOLET |
| 2021 AUDI RS5 |
| 2021 AUDI S5 |
| 2021 AUDI S5 CABRIOLET |
Models from 2020
| 2020 AUDI A4 |
| 2020 AUDI A4 ALLROAD |
| 2020 AUDI A5 |
| 2020 AUDI A5 CABRIOLET |
| 2020 AUDI S4 |
| 2020 AUDI S5 |
| 2020 AUDI S5 CABRIOLET |
Technical Service Bulletin 91 ConBox High: SOS emergency call malfunction, DTC B18BD11 or B18BD13 stored in the telematics control module 91 23 88 2060197/3 April 5, 2023. Supersedes Technical Service Bulletin Group 91 number 23-78 dated March 8, 2023, for reasons listed below. Model(s) Year A4 allroad, A4, and S4 2020 A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, 2020 – 2021 and S5 Sportback RS 5, and RS 5 Sportback VIN Range Vehicle-Specific Equipment All ConBox High 2021 Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (added new Model Year) 2 09/20/222 Revised service (updated repair instructions) Revised Required Parts and Tools (updated required parts for repair) 1 07/16/2022 Initial publication Customer states: • The message "Emergency call function: malfunction! Function restricted. Please contact service" is displayed in the instrument cluster. Workshop findings: One of the following DTC(s) may be stored in the telematics control module, J949 (address word 0075): • DTC B18BD11 mobile phone aerial 1 for emergency call module and communication unit, short circuit to ground. Or • DTC B18BD13 mobile phone aerial 1 for emergency call module and communication unit, interruption. Page 1 of 3 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background Possible water ingress due to a damaged seal. Production Solution Not Applicable Service 1. Replace the mobile phone aerial 1 for emergency call module –R263–. 1. Replace the antenna wire between the mobile phone aerial 1 for emergency call module and the telematics control module, J949 (address word 0075). a. Please make sure to unpin the defective wire from the 8-pin connector T8bc (connector with 4 aerial wires) (T8cp on vehicles from July 2019 onwards) and pin in the new wire. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9128 Damage Code: 0010 Labor Operations: Remove and install aerial 9138 1965 See SRT with associated operations Remove and install telematics control unit 9170 19XX See SRT with associated operations Replace aerial cable 9128 5599 Bill according to the time required (max 100 TU) GFF 0150 0000 Time stated on the diagnostic Diagnostic Time: Page 2 of 3 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin protocol (Max 50 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB 2060197/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA See ETKA/ELSA Mobile phone aerial 1 for emergency call module 1 –R263– 4N1971650A Adapter antenna cable 1 000098714 Adapter antenna cable 1 Additional Information All part and service references provided in this TSB (2060197) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.