N222381840

Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
Release Date:
Attention:
April 2023
Revision:
00
This program is in effect until May 31, 2026.
Make
Chevrolet
Model
Model Year
From
To
RPO
Equinox
GMC
Terrain
2022
2022
UKC
and
00S
Description
LANE CHANGE ALERT WITH
SIDE BLIND ZONE ALERT
and
CREDIT-NOT EQUIPPED W/
LANE CHANGE ALERT W/
SIDE BLIND ZONE ALERT AND
REAR CROSS TRAFFIC
ALERT; INCLUDES LATER
RETROFIT
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Due to the industry-wide semiconductor shortage, the side blind zone alert feature is not functional on
certain 2022 model year vehicles listed above, built beginning June 28, 2022. The affected vehicle
owners should have been made aware of the condition at sale, and notified that once parts are
available, they would be eligible for a no additional cost retrofit to enable the feature.
Dealers are to perform a configuration and setup on the instrument cluster, install side object sensing
alert modules, and replace the outside rear view mirror glass.
Parts
Quantity
1
1
1
1
1
1
1
1
1
Part Name
Part No.
42625292
42625293
84363322
84305392
23406428
23406431
84305400
84305402
84363337
Module – Side Object Sensing Alert
Module – Side Object Sensing Alert
Mirror Glass – Outside Rear View
Mirror Glass – Outside Rear View
Mirror Glass – Outside Rear View
Mirror Glass – Outside Rear View
Mirror Glass – Outside Rear View
Mirror Glass – Outside Rear View
Mirror Glass – Outside Rear View
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which outside rear view mirror glass to order.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts
should be ordered on a CSO = Customer Special Order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106633*
Description
Install Side Blind Zone Components (Programming Side Object
Sensor Module - Left), and Includes Instrument Cluster
Configuration and Setup
Labor
Time
2.0
Trans.
Type
ZFAT
Net
Item
N/A
Important: * To avoid warranty transaction rejections, carefully read and follow the instructions below:
•
The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
•
When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“Warranty Claim Code field of the transaction, otherwise the transaction will reject. It is best practice to enter the
FINAL code provided by SPS2.
Copyright 2023 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
Warranty Claim Code Information Retrieval
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as
follows:
1.
2.
3.
4.
Open TLC on the computer used to program the vehicle.
Select and start SPS2.
Select Settings.
Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: The rear obstacle detection module wiring is wire tied to the brackets and the connectors have caps installed. Cut
and dispose of the wire ties and remove and discard the connector caps.
1.
Install the left and right-side obstacle detection control modules. Ensure the correct part number is installed in the
correct left-right position. Refer to Side Obstacle Detection Control Module Replacement in SI. The brackets and
fasteners are already installed on the vehicle. Only remove the rear bumper fascia enough to install the modules, it
is not necessary to completely remove the assembly. When programming the modules, only the left module requires
programming.
6291752
Important: When removing the mirror glass, rotate the wiring harness (purple and black/white circuit) electrical connector
while gently pulling on the harness. There is a step on the connector that catches on the opening and rotating the harness
will release the connector. Do not apply excessive pull to the harness, the connector will be damaged.
2.
Remove and discard the existing left and right outside rearview mirror glass. Refer to Outside Rearview Mirror Glass
Replacement in SI.
3.
Install the new left and right side outside rearview mirror glass. Refer to Outside Rearview Mirror Glass Replacement
in SI.
Note: Carefully read and follow the instructions below.
•
Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.
•
Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power
(exterior lights, HVAC blower motor, etc) is off.
•
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Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
•
Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and
the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System
2 (SPS2) for programming or reprogramming a module.
•
For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before
reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC
application memory from a previous vehicle.
•
If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match
the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center
window and use these for programming or reprogramming the subject module with the correct vehicle VIN and
software and/or calibrations.
•
The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of
the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs
to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.
•
The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of
the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs
to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.
Caution: Be sure the VIN selected in the drop-down menu (1) is the same as the vehicle connected (2) before beginning
programming.
5743643
Important: If the vehicle VIN DOES NOT match, the message below will be shown.
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Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
5877000
5644477
Important: Techline Connect screens shown above.
Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow
screen instructions. After a successful programming event, the WCC is located in the Service Programming System
dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
4.
Perform the “Configuration and Setup” on the instrument cluster. Select “Configuration and Setup” on the SPS
Supported Controllers screen and follow the on-screen instructions. Refer to P16 Instrument Cluster: Programming
and Setup in SI.
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Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
5644478
Note: The screenshot above is an example of module programming and may not be indicative of the specific module
that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
5.
Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through May 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through May 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
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Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N222381840 Side Blind Zone Alert Retrofit
May 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
Our records indicate that, at the time you purchased or leased your GM vehicle, the vehicle was not equipped with the
side blind zone alert feature due to an industry-wide parts shortage.
We are pleased to inform you that you are now able to schedule an appointment with your GM dealer so they can
enable your side blind zone alert.
What We Will Do: Your GM dealer will reprogram the instrument cluster, install side object sensing alert modules, and
replace the outside rear view mirror glass. This service will be performed for you at no charge until May 31, 2026.
After that, any applicable warranty will apply.
What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an
appointment for this retrofit. By scheduling an appointment, your dealer can order the necessary parts to be available
on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
We truly appreciate you taking the time to retrofit your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM provides you with many miles of
enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222381840
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6536
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 20, 2023
Subject: N222381840 - Customer Satisfaction Program
Side Blind Zone Alert Retrofit with RPO 00S
Models: 2022 Chevrolet Equinox
2022 GMC Terrain
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N222381840
today. The total number of U.S. vehicles involved is approximately 26,000.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on May 3, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated April 20, 2023. A list of vehicles in dealer inventory is attached to this
message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS