S29926

Jason Guidi
Director - Regulatory & Compliance
April 23, 2019
To: All U.S. and Canadian Volvo Retailers
Subject: Service Action S29926
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation,
have decided to launch Service Action S29926 on certain model year 2018 – 2019 XC60, S60,
S90 and XC90 vehicles.
Volvo has identified that the Electric Rear Axle Drive (ERAD) thermostat may not completely
open, which can result in low or no coolant flow and a Malfunction Indicator Lamp (MIL)
illuminated.
The corrective action is to replace the ERAD thermostat with a T-Connector per VIDA VCC
486557-1, and insure it is installed in the proper orientation per the VIDA illustration. It is also
important to bleed the engine cooling system per VIDA to complete the repair.
Service Action S29926 affects 5,755 vehicles in the U.S. and 748 in Canada.
OWNER NOTIFICATION
No owner notification mailing is planned at this time.
RETAILER RESPONSIBILITIES
Retailers must perform this service action on eligible vehicles regardless of miles / kilometers or
vehicle age. All work performed under this service action is free of charge to the owner.
Your regional representative will follow up to ensure that Service Action S29926 is proceeding
smoothly.
Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us
1(2)
A complete description of the service action requirements and claim submission procedures will
follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with
all involved personnel.
• Quality Bulletin
• Parts Bulletin
Your cooperation in completing Service Action S29926 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any
member of the Regulations and Compliance office.
Drive Safely,
Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]
2(2)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Service Action S29926: ERAD Thermostat Removal
Model Year 2018 - 2019 XC60, S60, S90, XC90 T8 Models
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
26
S29926
Warranty
United States and Canada
REFERENCE BULLETINS:
PB S29926
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2019-04-23
2019-04-23
WARRANTY
ADMINISTRATOR
Page 1 of 3
“Right first time in Time”
BULLETIN REFERENCE: PB S29926
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE ACTION S29926 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE ACTION S29926 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, have
decided to launch Service Action S29926 on certain model year 2018 – 2019 XC60, S60, S90 and
XC90 vehicles.
Volvo has identified that the Electric Rear Axle Drive (ERAD) thermostat may not completely
open, which can result in low or no coolant flow and a Malfunction Indicator Lamp (MIL)
illuminated.
The corrective action is to replace the ERAD thermostat with a T-Connector per VIDA VCC
486557-1, and insure it is installed in the proper orientation per the VIDA illustration. It is also
important to bleed the engine cooling system per VIDA to complete the repair.
Service Action S29926 affects 5,755 vehicles in the U.S. and 748 in Canada.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Quality Bulletin S29926
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
PLEASE NOTE: Service Action S29926 will be in effect until June 30, 2021 regardless of
mileage.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE ACTION.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Service Action S29926 ERAD
Thermostat Removal” will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin S29926 for parts information.
PARTS RETURN
No parts are required to be returned to TMA for this service action.
D.
OWNER NOTIFICATION
No owner notification mailing is planned at this time.
E.
VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Certified Tech.
Page 2 of 3
2019-04-23
Quality Bulletin S29926
H.
CLAIM INSTRUCTIONS
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S29926
Cause Code:
02
CSC Code:
XW
Main OP:
99256
Failed Part:
32263957
Operation Number
99256
2019-04-23
Repair Description
Remove ERAD Thermostat
Qty
1
Labor Time
1.6
Page 3 of 3
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
S29926: ERAD Thermostat Removal
MY 2018-2019 XC60, S60 S90, XC90 T8 Models
GROUP:
CAT/NO:
REFERENCE BULLETINS:
CAR MARKET:
2
S29926
QB S29926
United States and Canada
COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER
PARTS
MANAGER
SERVICE
MANAGER
SALES
MANAGER
ISSUE DATE:
STATUS DATE:
2019-04-23
2019-04-23
Page 1 of 1
“Right first time in Time”
Reference Bulletins: QB S29926
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, have
decided to launch Service Action S29926 on certain model year 2018 – 2019 XC60, S60, S90 and XC90
vehicles.
Volvo has identified that the Electric Rear Axle Drive (ERAD) thermostat may not completely open,
which can result in low or no coolant flow and a Malfunction Indicator Lamp (MIL) illuminated.
The corrective action is to replace the ERAD thermostat with a T-Connector per VIDA VCC 486557-1,
and insure it is installed in the proper orientation per the VIDA illustration. It is also important to bleed
the engine cooling system per VIDA to complete the repair.
Service Action S29926 affects 5,755 vehicles in the U.S. and 748 in Canada.
The following part numbers apply:
Part Number
Description
Qty
32263957
T Connector
1
31439821
Coolant
1.6
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC