S39893
Service Bulletin Details
Public Details for: S39893
Volvo car usa llc and volvo car canada ltd (volvo) on behalf of volvo car corporation, has decided to launch service action s39893 on certain model year 2017 - 2018 xc90 and 2018 xc60 and s90 vehicles. Volvo has identified that the vehicle
Models from 2018
2018 VOLVO S90 |
2018 VOLVO XC60 |
2018 VOLVO XC90 |
Models from 2017
2017 VOLVO S90 |
2017 VOLVO XC60 |
2017 VOLVO XC90 |
Jason Guidi Director - Regulatory & Compliance September 12, 2018 To: All U.S. and Canadian Volvo Retailers Subject: Service Action S39893 Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service Action S39893 on certain model year 2017 - 2018 XC90 and 2018 XC60 and S90 vehicles. Volvo has identified that the Vehicle Connectivity Module (VCM) backup battery may be depleted while the vehicle is plugged in and charging the high voltage battery. This could result in a “Volvo On Call Service Required” message displayed in the Driver Information Module (DIM). This condition has no effect on the vehicle’s drivability or performance. The corrective action is to perform a Total Upgrade. Service Action S39893 affects 1,235 vehicles in the U.S. and 240 in Canada. Service Action S39893 will be in effect until December 31, 2020 regardless of mileage. OWNER NOTIFICATION No owner notification mailing is planned at this time. RETAILER RESPONSIBILITIES Retailers must perform this service action on eligible vehicles regardless of miles / kilometers or vehicle age. All work performed under this service action is free of charge to the owner. Volvo Car USA LLC 1 Volvo Drive Rockleigh, NJ 07647 Telephone +1-201-768-7300 volvocars.us 1(2) Your regional representative will follow up to ensure that Service Action S39893 is proceeding smoothly. A complete description of the service action requirements and claim submission procedures will follow. It is the retailer’s responsibility to review the details provided in the materials listed below with all involved personnel. • Quality Bulletin • Parts Bulletin Your cooperation in completing Service Action S39893 is greatly appreciated. All vehicles should be checked for any other incomplete actions. If you have any questions about this or any other field service action, please contact me or any member of the Regulations and Compliance office. Drive Safely, Jason Guidi Director - Regulatory & Compliance 201-768-7300 [email protected] 2(2) VOLVO CAR SERVICE AND PARTS BUSINESS Quality Bulletin TITLE: Service Action S39893: VCM Backup Battery Models 2017 – 2018 XC90 & 2018 XC60, S90 GROUP: CAT/NO: ISSUING DEPARTMENT: CAR MARKET: 39 S39893 Warranty United States and Canada REFERENCE BULLETINS: PB 39-S39893 Service Personnel: Read and initial SERVICE MANAGER SERVICE WRITER ISSUE DATE: STATUS DATE: 2018-09-12 2018-09-12 WARRANTY ADMINISTRATOR Page 1 of 3 “Right first time in Time” BULLETIN REFERENCE: PB 39-S39893 A. B. C. D. E. F. G. H. SERVICE ACTION S39893 DESCRIPTION VEHICLES INVOLVED PARTS INFORMATION/PARTS RETURN OWNER NOTIFICATION VEHICLES IN RETAILER INVENTORY RETAILER RESPONSIBILITY TECHNICIAN COMPETENCY REQUIREMENT CLAIM INSTRUCTIONS A. SERVICE ACTION S39893 DESCRIPTION Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service Action S39893 on certain model year 2017 - 2018 XC90 and 2018 XC60 and S90 vehicles. Volvo has identified that the Vehicle Connectivity Module (VCM) backup battery may be depleted while the vehicle is plugged in and charging the high voltage battery. This could result in a “Volvo On Call Service Required” message displayed in the Driver Information Module (DIM). This condition has no effect on the vehicle’s drivability or performance. The corrective action is to perform a Total Upgrade. Service Action S39893 affects 1,235 vehicles in the U.S. and 240 in Canada. Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2018 VOLVO CAR USA, LLC Quality Bulletin S39893 RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS ACTION. Vehicles in retailer inventory must be upgraded prior to sale. PLEASE NOTE: Service Action S39893 will be in effect until December 31, 2020 regardless of mileage. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS SERVICE ACTION. Vehicle eligibility must be confirmed: • Inquire in VRC2 - Vehicle Warranty where the message “Service Action S39893 VCM Backup Battery” will appear for eligible vehicles. All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. C. PARTS INFORMATION / PARTS RETURN Please refer to Parts Bulletin 39-S39893 for parts information. PARTS RETURN No parts are required to be returned to TMA for this service action. D. OWNER NOTIFICATION No owner notification mailing is planned at this time. E. VEHICLES IN RETAILER INVENTORY Vehicles in retailer inventory must be completed prior to sale. F. RETAILER RESPONSIBILITY Retailers must check eligibility prior to completing this service action. All eligible vehicles must have this service action completed prior to customer delivery. G. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this repair is Level 2 Certified Tech. Page 2 of 3 2018-09-12 Quality Bulletin S39893 H. CLAIM INSTRUCTIONS Labor reimbursement is effective at time of release and may change in the future. Claim Type: S39893 Cause Code: 02 CSC Code: XW Main OP: 36004 Failed Part: 31483292, 31472405 Operation Number 36004 2018-09-12 Repair Description Total Upgrade Qty 1 Labor Time 0.7 Page 3 of 3 VOLVO CAR SERVICE AND PARTS BUSINESS Parts Bulletin TITLE: Service Action S39893: VCM Backup Battery MY 2017 – 2018 XC90 & 2018 XC60, S90 GROUP: CAT/NO: REFERENCE BULLETINS: CAR MARKET: 39 S39893 QB S39893 United States and Canada COPY TO / CIRCULATIONS (PLEASE INITIAL): GENERAL MANAGER PARTS MANAGER SERVICE MANAGER SALES MANAGER ISSUE DATE: STATUS DATE: 2018-09-12 2018-09-12 Page 1 of 1 “Right first time in Time” Reference Bulletins: QB S39893 Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service Action S39893 on certain model year 2017 - 2018 XC90 and 2018 XC60 and S90 vehicles. Volvo has identified that the Vehicle Connectivity Module (VCM) backup battery may be depleted while the vehicle is plugged in and charging the high voltage battery. This could result in a “Volvo On Call Service Required” message displayed in the Driver Information Module (DIM). This condition has no effect on the vehicle’s drivability or performance. The corrective action is to perform a Total Upgrade. Service Action S39893 affects 1,235 vehicles in the U.S. and 240 in Canada. RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS ACTION. Vehicles in retailer inventory must be upgraded prior to sale. PLEASE NOTE: Service Action S39893 will be in effect until December 31, 2020 regardless of mileage. The following part numbers apply: Part Number Description 31483292 31472405 Total Upgrade – XC60, XC90 Total Upgrade – S90L Qty 1 1 Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2018 VOLVO CAR USA, LLC