SCA39894

Jason Guidi
Director - Regulatory & Compliance
July 16, 2018
To: All U.S. and Canadian Volvo Retailers
Subject: Service Campaign A39894: Park Assist System May Not Function as Intended
Volvo Car USA LLC and Volvo Car Canada Ltd on behalf of Volvo Car Corporation, has
decided to launch Service Campaign A39894 on certain model year 2019 XC90, XC60, V90CC,
V90 and S90 vehicles.
Volvo has identified that the vehicles equipped with a front and/or rear park assist system (PAS)
may not function as intended. However the rear park assist camera functions as intended.
The corrective action is to perform a Total Upgrade.
PLEASE NOTE: PDS software must be installed in the vehicle within 5 days of delivery.
Vehicles that have had a Total Upgrade at PDS completed prior to 7/2/18 must have the Total
Upgrade performed again, and a claim submitted per the instructions in this action. Vehicles with
a Total Upgrade performed at PDS after 7/2/18 have already received the Park Assist software
and do not require any further action, and a claim should not be submitted.
Service Campaign A39894 affects 6,628 vehicles in the U.S. and 676 in Canada.
Service Campaign A39894 will be in effect until December 31, 2020 regardless of mileage.
OWNER NOTIFICATION
A customer mailing to vehicle owners that have taken delivery prior to 7/2/18 is scheduled for
late August.
Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us
1(2)
RETAILER RESPONSIBILITIES
Retailers must perform this service campaign on eligible vehicles regardless of miles / kilometers
or vehicle age. All work performed under this service campaign is free of charge to the owner.
Your regional representative will follow up to ensure that Service Campaign A39894 is
proceeding smoothly.
A complete description of the service campaign requirements and claim submission procedures
will follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with
all involved personnel.
• Quality Bulletin
• Parts Bulletin
Your cooperation in completing Service Campaign A39894 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any
member of the Regulations and Compliance office.
Drive Safely,
Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]
2(2)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Service Campaign A39894: Park Assist System May Not Function as Intended
Model Year 2019 – XC90, XC60, V90CC, V90, S90
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
30
A39894
Warranty
United States and Canada
REFERENCE BULLETINS:
PB 30-A39894
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2018-07-17
2018-09-25
WARRANTY
ADMINISTRATOR
Page 1 of 3
“Right first time in Time”
Bulletin Updates: Sections “A” and “F” are updated.
BULLETIN REFERENCE PB 30-A39894
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE CAMPAIGN A39894 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE CAMPAIGN A39894 DESCRIPTION
Volvo Car USA LLC and Volvo Car of Canada Ltd on behalf of Volvo Car Corporation, has
decided to launch Service Campaign A39894 on certain model year 2019 XC90, XC60, V90CC,
V90 and S90 vehicles.
Volvo has identified that the vehicles equipped with a front and/or rear park assist system may not
function as intended. However the rear park assist camera functions as intended.
The corrective action is to perform a Total Upgrade.
Vehicles in stock are not eligible for submission under this campaign. Software will be updated as
part of the required PDS software installation policy within 5 days of retail delivery.
Service Campaign A39894 affects 6,628 vehicles in the U.S. and 676 in Canada.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC
Quality Bulletin A39894
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must have a Total Upgrade performed per the PDS instructions
prior to sale.
PLEASE NOTE: Service Campaign A39894 will be in effect until December 31, 2020,
regardless of mileage.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE ACTION.
Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “Service Campaign A39894 Park
Assist” will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 30-A39894 for parts information.
PARTS RETURN
No parts are required to be returned to TMA for this service campaign.
D.
OWNER NOTIFICATION
A customer mailing to vehicle owners that have taken delivery prior to 7/2/18 is scheduled for late
August.
E.
VEHICLES IN RETAILER INVENTORY
Please refer to section “F” below.
F.
RETAILER RESPONSIBILITY
Vehicles in stock are not eligible for submission under this campaign. Software will be updated as
part of the required PDS software installation policy within 5 days of retail delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Certified Tech.
Page 2 of 3
2018-09-25
Quality Bulletin A39894
H.
CAMPAIGN REIMBURSEMENT PROCEDURES (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
A39894
Cause Code:
02
CSC Code:
XW
Main OP:
97612
Failed Part:
31472405, 31654144, 31483292
Operation Number
97612
2018-09-25
Repair Description
Total Upgrade per QB A39894
Qty
1
Labor Time
0.7 hrs
Page 3 of 3
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Service Campaign A39894: Park Assist System May Not Function as Intended
Model Year 2019 – XC90, XC60, V90CC, V90, S90
GROUP:
CAT/NO:
REFERENCE BULLETINS:
CAR MARKET:
30
A39894
QB A39894
United States and Canada
COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER
PARTS
MANAGER
SERVICE
MANAGER
SALES
MANAGER
ISSUE DATE:
STATUS DATE:
2018-07-17
2018-09-25
Page 1 of 1
“Right first time in Time”
Bulletin Updates: Paragraph 4 is updated.
Reference Bulletins: QB A39894
Volvo Car USA LLC and Volvo Car of Canada Ltd on behalf of Volvo Car Corporation, has decided to
launch Service Campaign A39894 on certain model year 2019 XC90, XC60, V90CC, V90 and S90 vehicles.
Volvo has identified that the vehicles equipped with a front and/or rear park assist system may not function
as intended. However the rear park assist camera functions as intended.
The corrective action is to perform a Total Upgrade.
Vehicles in stock are not eligible for submission under this campaign. Software will be updated as part
of the required PDS software installation policy within 5 days of retail delivery.
Service Campaign A39894 affects 6,628 vehicles in the U.S. and 676 in Canada.
Service Campaign A39894 will be in effect until December 31, 2020, regardless of mileage.
The following part numbers apply:
Part Number
Description
31472405
31654144
31483292
Total Upgrade S90
Total Upgrade V90, V90CC
Total Upgrade XC90, XC60
Qty
1
1
1
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC