TJ3655530
Service Bulletin Details
Public Details for: TJ3655530
Csd stuck in recovery mode, icup
Models from 2023
2023 VOLVO S60 |
2023 VOLVO S90 |
2023 VOLVO V60 |
2023 VOLVO V60CC |
2023 VOLVO V90 |
2023 VOLVO V90CC |
2023 VOLVO XC40 |
2023 VOLVO XC60 |
2023 VOLVO XC90 |
Models from 2022
2022 VOLVO S90 |
2022 VOLVO V90 |
2022 VOLVO V90CC |
2022 VOLVO XC40 |
2022 VOLVO XC60 |
2022 VOLVO XC90 |
Models from 2021
2021 VOLVO XC40 |
Service and Parts Business Technical Journal TITLE: CSD Stuck in Recovery Mode, iCUP REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 36555.3.0 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2023-02-24 2023-03-02 FUNC GROUP: 3900 FUNC DESC: Media, navigation and communication Page 1 of 5 “Right first time in Time” Attachment File Name TJ_36555.PNG TJ_36555_2.PNG File Size 0.2308 MB 0.4893 MB Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. DESCRIPTION: If the Center Screen Display (CSD) shows a “Recovery Mode” message (see attached picture TJ_36555), please follow advice shown under “Service.” Possible Symptoms: • • CSD shows “No command” android-robot screen (see attached picture TJ_36555_2) Unable to communicate with the IHU, CSD, and AUD CSD = Center Screen Display IHU = Infotainment Head Unit Q&A = Question and Answer list *OTA = Over The Air *AUD = Audio Unit Device CSC Customer Symptom Codes Code 6B KE Description Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect function Touch input/Does not work Produced and printed in the USA and available as an electronic document. © 2023 VOLVO CAR USA, LLC Technical Journal 36555.3.0 DTC Diagnostic Trouble Codes Vehicle Type Type Eng Eng Desc Sales Body Gear 224 225 227 235 236 238 246 256 536 539 Steer Model Year 2023-9999 2023-9999 2023-9999 2022-9999 2022-9999 2022-9999 2022-9999 2023-9999 2021-9999 2022-9999 Plant Chassis range 0175000-0999999 0144000-0999999 0000001-0999999 - Struc Week Range 202220-999952 202220-999952 202220-999952 202122-999952 202122-999952 202122-999952 202122-999952 202220-999952 202037-999952 202139-999952 SERVICE: ***Important: If the workshop or customer is able to reproduce this error state, please create a Support Needed Vehicle Report ASAP*** Root cause is still under investigation. As such, we ask that you collect the following information from the customer: Q&A list: 1 Q: When did the problem occur - at start up, while driving, after SWDL (VIDA/OTA), or when unpairing/pairing Volvo Car app? A: 2 Q: How long after vehicle start did this Recovery Mode message appear? A: 3 Q: Did the CSD reboot (“Volvo” text come up on CSD) just prior to the Recovery Mode message? A: 4 Q: For how long time was the vehicle parked prior to this “Recovery Mode” message and what was the approximate ambient temperature during parking? A: Page 2 of 5 2023-03-02 Technical Journal 36555.3.0 5 Q: What functions were used just prior to the Recovery Mode message appearing (i.e. - startíng voice assistant, starting Navigation, make/receive phone call, change profiles etc) A: 6 Q: Were there any features that disappeared at the same time (i.e. - loss of climate, driver support functions, etc) A: 7 Q: Will a double-tab on the CSD option labeled “Try again” on the CSD screen resolve the Recovery Mode message? A: 8 Q: Will a double-tab on the CSD option labeled “Factory Data Reset” on the CSD screen resolve the Recovery Mode message? A: Please do not hesitate to include any additional information that may be useful in this investigation. In most cases this Recovery mode can be resolved by performing a IHU reload. Warranty claim info: Note that the TJ number must be stated in repair order text. To get warranty claim accepted for a job described in this TJ, please use following data VST OP number: 36004-2, Software control module downloading VST Operation Number VST Operation Number 36004-2 Description Software control module downloading VEHICLE REPORT: Yes, please submit a Vehicle Report with this Q&A list added. Use concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3900. To view TJ attachments continue to next page. This TJ has two attachments. 2023-03-02 Page 3 of 5 Technical Journal 36555.3.0 Page 4 of 5 2023-03-02 Technical Journal 36555.3.0 2023-03-02 Page 5 of 5