WQK47

To: All Subaru Retailers
From: Subaru of America, Inc.
Date: July 10, 2014
Update: Subaru Recall Campaign WQK47: Brake Line Corrosion
On June 10, 2014, Subaru of America, Inc. announced that a defect, which relates to motor vehicle safety,
exists on the following affected vehicles. These vehicles may have been manufactured with brake lines
that could, over time, corrode if exposed to salt.
Affected Vehicles
Certain 2005‐2009 model year Subaru Legacy and Outback vehicles, 2008‐2011 model year Subaru
Impreza (except WRX and STI) vehicles, 2008‐2014 model year Subaru Impreza WRX and STI vehicles, and
2009‐2013 Subaru Forester vehicles that are currently or were previously registered at least one of the
following “salt‐belt” states or Washington, D.C.
Connecticut
Delaware
District of Columbia
Illinois
Indiana
Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
New Hampshire
New Jersey
New York
Ohio
Pennsylvania
Rhode Island
Vermont
West Virginia
Wisconsin
Campaign Bulletin
The WQK‐47 campaign bulletin is posted on the Subaru Technical Information System (STIS) website
under “Information/What’s New”. Please refer to the bulletin for repair instructions and additional
information including claim submission instructions.
This Recall Supersedes Previous ‘WQG‐43’ Brake Line Corrosion Recall‐related Repairs Performed
This recall replaces and updates SOA’s previous WQG‐43 brake line corrosion recall applicable to some
2005‐2009 Legacy and Outback models, issued in May of 2013. In addition to the repair procedure of the
previous WQG‐43 recall, this recall includes inspection and treatment of other areas of the brake lines.
As a result, any incomplete WQG‐43 recall applicability will be expired in SOA’s system at the time
WQK‐47 affected vehicle data is loaded. This data will be available when WQK‐47 owner notification
begins.
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on
subarunet.com. Once WQG‐43 coverage is expired, WQG‐43 repairs should not be performed. Claims for
WQG‐43 repairs performed after the expiration date will not be processed.
IMPORTANT NOTE: If the WQG‐43 brake line corrosion recall repair was already performed, the
WQK‐47 recall repair must also be performed to ensure that all affected areas of the brake lines
are acceptable and treated with anti‐corrosion material as a preventative measure.
Special Tools
During the week of July 21, 2014, all retailers will be sent one spray gun and nozzle at no charge.
Part Number
SOA635134
SOA635135
Description
WQK‐47 Spray Gun (does not include nozzle)
WQK‐47 Nozzle
Repair Parts
During the week of July 21, 2014 retailers located in salt‐belt states will automatically be sent one case of
NoxRust 712AM rust‐proofing material. Each case of 10 bottles contains enough material to treat 90
vehicles.
Part Number
SOA868V9390
Applicability
All affected vehicles
Description
WQK‐47 NoxRust 712AM one liter
bottle (9 repairs)
Case/Order Qty
10
In addition, during the week of July 21, 2014 retailers located in salt‐belt states will automatically be sent
50 self‐locking nut kits which will be needed when this recall is performed on Impreza, WRX, STI, and
Forester vehicles.
Part Number
42009FG000
Applicability
Impreza, WRX, STI, and
Forester
Description
WQK47 Self Lock Nut Kit (contains
two self‐locking nuts)
Order Qty
1
Additional quantities of the rust‐proofing material and self‐locking nut kits will be available through
normal parts ordering channels starting the week of July 28, 2014. In order to maintain an adequate part
supply, SOA requests that retailers only order quantities necessary to satisfy anticipated demand.
It will be necessary for retailers located outside of affected salt‐belt states to order rust‐proofing material
and self‐locking nut kits as needed.
Owner Notification
Owner notification will begin on July 21, 2014. In addition to notification by mail, vehicle owners with a
valid email address and MySubaru subscribers will be notified electronically on July 21, 2014.
Notification letters will be sent to owners of vehicles that are currently or were previously registered in at
least one of the “salt‐belt” states or the District of Columbia.
To ensure sufficient supply of materials and parts, and to accommodate appointment scheduling at the
retailer level, a phased mailing schedule will be implemented as follows:



Owners of affected 2005‐2009 Legacy and Outback vehicles will be notified to schedule an
appointment with their Subaru retailer to have this repair performed.
Owners of affected Forester, Impreza, WRX, and STI vehicles will be notified that their vehicle is
affected by this recall, and that when sufficient materials and parts are available, they will be
notified again.
As sufficient materials and parts become available, owners of affected Forester, Impreza, WRX,
and STI vehicles will receive a second notice asking them to schedule an appointment with their
Subaru retailer to have this repair performed. This second notification process will be based on
vehicle age and affected vehicle volumes.
Since owner notification will occur in conjunction with the initial shipment of material and parts, some
customers may contact dealers to schedule appointments before it arrives. In these cases, dealers are
requested to schedule customer service appointments for dates after the material is available.
Please refer to the WQK‐47 campaign bulletin on STIS for a copy of the owner notification letters.