1516513

ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER
q
q
q
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE BULLETIN
APPLICABILITY:	2011-2012MY Legacy, and Outback
NUMBER: 15-165-13
2011-2012MY Impreza
DATE: 08/08/13
2011-2012MY Impreza WRX
2011-2012MY Forester
Models Equipped with Clarion Bluetooth Audio Units
SUBJECT:	Reprogramming for Non-Requested Bluetooth Audio
Streaming Affecting ONLY Clarion Audio Units
INTRODUCTION
This Bulletin announces the availability of reprogramming files to address customer concerns of
the Bluetooth audio streaming feature operating without being selected. This causes the source’s
(Smartphone, iPod®, iPhone®, MP3 player) battery to drain unexpectedly.
The update will initiate an “OFF” signal to the media device should Bluetooth audio streaming
begin without a request from the vehicle’s audio unit. The reprogramming files are accessible via:
Subarunet > Service > Clarion Downloads and will need to be downloaded onto a dedicated new or
completely empty and formatted USB storage device (flash drive) for installation into the audio unit
through the audio system’s USB port.
IMPORTANT: Read through and understand this service procedure completely before proceeding
any further as damage to the audio unit may result if proper precautions outlined below are not
followed.
COUNTERMEASURE IN PRODUCTION
MODEL
MODEL YEAR
STARTING VIN
Legacy
2012
C*031045
Outback
2012
C*268432
Impreza 4-Door
Impreza 5-Door
WRX 4-Door
C*021407
2012
WRX 5-Door
Forester
C*226563
C*022373
C*228090
2012
C*453576
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-165-13; Date: 08/08/13
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.
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PART INFORMATION
A new or completely empty and formatted USB mass storage device (flash drive),
Format: FAT32 with a minimum capacity of 128MB which should be dedicated
to storing these reprogramming files only is required to perform these updates.
The device must not contain or require any software to operate. As a result, some
flash drives larger than 4GB may not be acceptable to use for this procedure.
SERVICE PROCEDURE / INFORMATION
•
•
•
Confirm the PC and USB device you are using is not infected with any virus.
Use the procedure below to format your USB device for FAT32
Click Start (this is located in the lower left corner of the desktop screen) then, in the Search
programs and files box, type “explorer”
Start Button
•
As you type the word “explorer”, search results will start to appear. In the results, click on the
“Windows Explorer” option under the Programs section.
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Bulletin Number: 15-165-13; Date: 08/08/13
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•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
NOTE: You must make sure that the device you are formatting is the USB Flash Drive. This drive
may have various names assigned to it by the manufacturer of the device and may not reflect the drive
name given in this example.
•
Right click the picture for “Removable Disk” then select “Format”.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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•
When the “Format” dialog box appears, make sure that the option labeled “File System” is set to
FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will then start formatting and will display this window when it is finished. Click “OK”
to complete the process.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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IMPORTANT: When downloading the reprogramming files to your USB device, only download
the file you need to reprogram the audio unit of the vehicle you are working on. Never store more
than one file on the USB device at any time. Other files on the device can cause the reprogramming
procedure to not complete properly and may also damage the audio head unit. The link below will
take you to the download site:
* Click Here To Download The Clarion Bluetooth Audio Streaming Updating Files *
UPDATING FILE APPLICABILITY CHART
MODEL
MODEL YEAR
HEAD UNIT PART NUMBER
UPDATING FILE NAME
Legacy &
Outback
2011-2012
86201AJ61A
470-2983-02-V020_MainMicom-USA.mot
2011
86201FG620
470-2725-11-V074_MainMicom-USA.mot
86201FG620
470-2985-02-V011_MainMicom-USA.mot
86201FG630 (Display Radio)
470-3030-03-V010_Audio__________.HEX
86201FG620
470-2725-11-V074_MainMicom-USA.mot
Impreza, WRX
2012
Forester
2011
470-2803-06-V406_Audio__________.HEX
86201FG630 (Display Radio)**
470-3178-02-V105_Audio__________.HEX
After clicking the link above, follow the prompts provided by the browser your system utilizes to
complete the download process.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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Once the download completes, click Run in the Security Warning box.
Click on “Browse” in the WinZip Self Extractor box then select “My Documents” as the location to
save the files. Once “My Documents” is selected, click on “Unzip”. When completed click “OK”
and all 6 of the files will all be saved in a new file folder in My Documents called “clarion_files”.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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Click on the “clarion_files” icon in “My Documents” and a window will open with all 6 of the
downloaded files listed.
Right-click on the file you want to select and a pop-up window will appear. Left click on “Send to”
then a second window will open with your destination choices. Select “Removable Disk”. NOTE:
the letter designation (shown here as E:) will vary. The file you selected will be transferred to your
USB device and be ready to use. Once you have selected the applicable Updating File and saved it
onto your USB device, you are ready to proceed with the reprogramming procedure.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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CAUTION: Ensure the vehicle’s battery is fully charged. Do not leave a charger or booster
connected during this process. Fully review and become familiar with the procedure appropriate for
the audio unit you are updating before proceeding further.
**Before reprogramming the 86201FG630 Display Radio in a 2011MY Forester, the currently
installed software version must be verified using first 6 steps of the following procedure. Once the
currently installed version is determined, select the corresponding Updating File from the chart above,
download it to your USB device then proceed with the reprogramming procedure outlined below.
SOFTWARE VERSION VERIFICATION AND REPROGRAMMING INSTRUCTIONS FOR
2011 FORESTER AND 2012 IMPREZA WRX WITH THE 86201FG630 DISPLAY RADIO
[EJECT] key
[POWER] key
[TUNE/TRACK/CH] dial key
[CD/AUX] key
[TUNE/TRACK/CH] dial key
•
Turn the ignition key to the “ACC” position.
•
•
Confirm all CDs have been ejected from the audio unit.
Press the power button to switch the audio unit to “Audio Off” mode (“Audio Off” shown on the
display screen).
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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•
While pressing and holding down the station preset station key “6”, turn the TUNE / TRACK /
CH button clockwise for 30 “clicks” until the first “Version” screen is displayed.
•
Turn the TUNE / TRACK / CH button another click clockwise to display the second (2/3)
”Version” screen.
Version Number
(2803-04-v403)
•
Select the proper reprogramming file from the chart below.
DISPLAYED SOFTWARE VERSION
USE UPDATING FILE
2803-04-V403 or earlier
470-2803-06-V406_Audio__________.HEX
3178-01-V104 or earlier
470-3178-02-V105_Audio__________.HEX
•
Push the TUNE / TRACK / CH button to display the following screen.
•
Plug the USB device into the USB port.
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Bulletin Number: 15-165-13; Date: 08/08/13
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Screen 1 of 3
displayed
•
Turn the TUNE / TRACK / CH button clockwise to scroll through the following screens until the
version number is highlighted in screen 3/3.
Screen 2 of 3
is displayed
•
Turn the TUNE / TRACK / CH button clockwise.
Screen 3 of 3
and the version
number are
displayed
•
Press the TUNE / TRACK / CH button to select the displayed version (2803-06-v406).
“OK” is
Highlighted
•
Turn the TUNE / TRACK / CH button clockwise to move the highlight down to“OK” then Press
the TUNE / TRACK / CH button again to select OK.
•
Press the TUNE / TRACK / CH button again to select OK.
Next, the actual reprogramming file transfer from the USB device will begin. It will take about 10
minutes for the update procedure to complete.
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Bulletin Number: 15-165-13; Date: 08/08/13
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IMPORTANT: DO NOT turn the key off or remove the USB device while the update is taking place!
•
•
Once the above screen is displayed, remove the USB device and turn the key “OFF”.
Turn the ignition key back to the “ACC” position again then press the power button to switch the
audio unit to “Audio Off” mode (“Audio Off” shown on the display screen).
•
While pressing and holding down the station preset station key “6”, turn the TUNE / TRACK /
CH button clockwise for 30 “clicks” until the first “Version” screen is displayed. Confirm the
updated software version is now installed to complete the reprogramming procedure.
POSSIBLE ERROR MESSAGES AND SOLUTIONS FOR THE 86201FG630 DISPLAY RADIO
REPROGRAMMING PROCEDURE
If this message appears, erase the USB device then re-download the Updating File from Subarunet
If this message appears, restart the reprogramming procedure from the beginning.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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REPROGRAMMING INSTRUCTIONS FOR 2012 LEGACY & OUTBACK WITH THE
86201AJ61A AUDIO UNIT
Power key
•
•
•
•
•
•
Download the applicable Updating File to your USB device from Subarunet.
Turn the Ignition key “ON”.
Push the Power Key to turn the audio unit “ON”
Push the CD/AUX button and be sure the unit is in CD Mode.
Push the Power Key again to turn the audio unit “OFF”. Make sure the display screen is blank.
Push and hold down station preset buttons 5, 6 and the TEXT buttons all at the same time.
The current software version will display on the screen and appear like the illustration shown below.
•
Push and hold down station preset buttons 5, 6 and the CD/AUX buttons all at the same time until
the next message in the illustration shown below displays on the screen:
•
Plug the USB device into the USB port. Once connected, the updating process will begin
automatically and take about 8 minutes to complete. The following illustrations show what the
display screens will look like during the updating process.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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Connecting the
USB memory
after a few seconds
Erasing
MICOM data
Reading
Update File
Update is
Completed
after a few seconds
Opening
after a few seconds
Audio off mode
•
Remove the USB device.
•
Push and hold down station preset buttons 5, 6 and the TEXT buttons all at the same time.
•
When the software version is displayed, confirm the correct Updating File name shown in the
illustration below has been installed to complete the procedure.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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POSSIBLE ERROR MESSAGES AND SOLUTIONS FOR THE 86201AJ61A AUDIO UNIT
REPROGRAMMING PROCEDURE
ERROR MESSAGE DISPLAYED
SOLUTION
Re-connecting USB memory.
Re-connecting USB memory.
Recopy Updating File to USB memory.
Recopy Updating File to USB memory.
Recopy Updating File to USB memory.
Re-start Updating operation.
Re-start Updating operation.
Re-start Updating operation.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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REPROGRAMMING INSTRUCTIONS FOR 2011-12 IMPREZA WITH THE 86201FJ620
AUDIO UNIT
Power key
•
Download the applicable Updating File to your USB device from Subarunet.
•
Turn the Ignition key “ON”.
•
Push the Power Key to turn the audio unit “ON”
•
Push the CD/AUX button and be sure the unit is in CD Mode.
•
Push the Power Key again to turn the audio unit “OFF”. Make sure the display screen is blank.
•
Push and hold down station preset buttons 5, 6 and the TEXT buttons all at the same time.
The current software version will display on the screen and appear like the illustrations shown below.
07 or 08 or 09 or 10
•
0 or 1 or 2 or 3
Push and hold down station preset buttons 5, 6 and the CD/AUX buttons all at the same time until
the next message in the illustration shown below displays on the screen:
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Bulletin Number: 15-165-13; Date: 08/08/13
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•
Plug the USB device into the USB port. Once connected, the updating process will begin
automatically and take about 8 minutes to complete. The following illustrations show what the
display screens will look like during the updating process.
Connecting the
USB memory
after a few seconds
Erasing
MICOM data
Reading
Update File
Update is
Completed
after a few seconds
Opening
after a few seconds
Audio off mode
•
When the software version is displayed, confirm the correct Updating File name shown in the
illustration below has been installed to complete the procedure.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
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POSSIBLE ERROR MESSAGES AND SOLUTIONS FOR THE 86201FJ620 AUDIO UNIT
REPROGRAMMING PROCEDURE
ERROR MESSAGE DISPLAYED
SOLUTION
Re-connecting USB memory.
Re-connecting USB memory.
Recopy Updating File to USB memory.
Recopy Updating File to USB memory.
Recopy Updating File to USB memory.
Re-start Updating operation.
Re-start Updating operation.
Re-start Updating operation.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
LABOR DESCRIPTION
LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
Clarion Bluetooth Audio Update
A031-118
ZCK-48
0.3
NOTE: Up to $6.00 may be claimed ONE TIME in sublet to cover the cost of the USB Flash Drive purchase.
Bulletin Number: 15-165-13; Date: 08/08/13
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