B320123
Service Bulletin Details
Public Details for: B320123
When turning the steering wheel while stationary or when driving on uneven roads; cracking, creaking, or knocking noises may be heard.
- 2023 - 2022 - 2021 - 2020 - 2019 -
Models from 2023
| 2023 BMW 230I |
| 2023 BMW 330E |
| 2023 BMW 330I |
| 2023 BMW 430I |
| 2023 BMW ALPINA XB7 |
| 2023 BMW I4 |
| 2023 BMW M3 |
| 2023 BMW M340I |
| 2023 BMW M4 |
| 2023 BMW M4 GT4 |
| 2023 BMW X5 |
| 2023 BMW X7 |
| 2023 BMW Z4 |
Models from 2022
| 2022 BMW 330E |
| 2022 BMW 330I |
| 2022 BMW 430I |
| 2022 BMW ALPINA XB7 |
| 2022 BMW I4 |
| 2022 BMW M3 |
| 2022 BMW M340I |
| 2022 BMW M4 |
| 2022 BMW M440I |
| 2022 BMW X5 |
| 2022 BMW X6 |
| 2022 BMW X7 |
| 2022 BMW Z4 |
Models from 2021
| 2021 BMW 330E |
| 2021 BMW 330I |
| 2021 BMW 430I |
| 2021 BMW B7 ALPINA |
| 2021 BMW M3 |
| 2021 BMW M340I |
| 2021 BMW M4 |
| 2021 BMW M440I |
| 2021 BMW X5 |
| 2021 BMW X6 |
| 2021 BMW X7 |
| 2021 BMW Z4 |
Models from 2020
| 2020 BMW 330I |
| 2020 BMW M340I |
| 2020 BMW X5 |
| 2020 BMW X6 |
| 2020 BMW X6 M |
| 2020 BMW X7 |
| 2020 BMW Z4 |
Models from 2019
| 2019 BMW 330I |
| 2019 BMW X5 |
| 2019 BMW X7 |
| 2019 BMW Z4 |
3/30/23, 10:03 AM 32 01 23_CRACKING/CREAKING NOISE FROM FRONT AXLE/STEERING SYSTEM SIB 32 01 23 CRACKING/CREAKING NOISE FROM FRONT AXLE/STEERING SYSTEM ☐ 2023-03-08 THIS REPAIR IS MOBILE FRIENDLY MODEL F95* (X5 M Sports Activity Vehicle) G07* (X7 Sports Activity Vehicle) G26** (4 Series Gran Coupe) G82* (M4 Coupe) F96* (X6 M Sports Activity Coupe) G20** (3 Series Sedan) G29* (Z4 Roadster) G83* (M4 Convertible) G05* (X5 Sports Activity Vehicle) G22** (4 Series Coupe) G42** (2 Series Coupe) G87* (M2 Coupe) G06* (X6 Sports Activity Coupe) G23** (4 Series Convertible) G80* (M3 Sedan) Only vehicles that are fitted with an Electric Power Steering (EPS) from ThyssenKrupp Presta Steering (TKPS) as noted below. * Vehicles are fitted with an EPS from TKPS ** Vehicles can be fitted with either a TKPS or JTEK EPS (G20, G22, G23, G26 and G42 Only), these vehicles must be checked first to see which EPS is installed. SITUATION When turning the steering wheel while stationary or when driving on uneven roads; cracking, creaking, or knocking noises may be heard. See attached example sound videos V32 01 23 and V32 02 23. CAUSE The breakaway torque in the thrust bearing of the tie rod is too high. CORRECTION Replace one or both tie rod assemblies. PROCEDURE For conditions that are like the situation as heard in the videos: 1. Verify a TKPS EPS is installed via ISTA control unit functions. 2. On vehicles with the TKPS EPS, replace one or both tie rod assemblies as per REP 32 21 231. NOTE: G20 vehicles produced up to 04/2019- always replace both tie rods (left and right). Copyright ©2023 BMW of North America, Inc. about:blank 1/4 3/30/23, 10:03 AM 32 01 23_CRACKING/CREAKING NOISE FROM FRONT AXLE/STEERING SYSTEM 3. Perform wheel alignment check with ride height measurement without loading the vehicle as per REP 32 00 155. PARTS INFORMATION Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which considers specific equipment and/or options. Part Number Refer to ETK/AIR Or/and: Refer to ETK/AIR Description Left tie rod Quantity 1 Right tie rod 1 Additionally, other small parts that are not specified above, such as one-time use screws, nuts, and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalog according to the respective vehicle type and invoiced under the special defect code. CLAIM INFORMATION Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. Defect Code: 3221043900 Track rod, side (incl. ball joint) Unpleasant noises Diagnosis Labor Operation 32 99 000* Or: 00 58 500* Description Verifying the noise Situation described above (Work time) Labor Allowance Diagnosis Worktime Flat Rate 2 FRU WT Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations. Verifying that a TKPS EPS is Installed (G20, G22, G23, G26 and G42 Model Vehicles Only) Labor Operation Description Carrying out vehicle test (Main work) (See the note Main and Plus note below) Labor Allowance Or: 00 00 556 And: Carrying out vehicle test (Plus work) Refer to AIR 61 21 528 Supporting voltage of the vehicle electrical system / recharging vehicle battery Refer to AIR 00 00 006 Refer to AIR Repairing One Side Labor Operation 32 21 231 Or: 32 21 734 Description Replacing left or right tie rod (Main work) (See the note Main and Plus note below) Labor Allowance Replacing left or right tie rod (Plusposition) Refer to AIR Description Labor Allowance Refer to AIR Or: Repairing Both Sides Labor Operation about:blank Copyright ©2023 BMW of North America, Inc. 2/4 3/30/23, 10:03 AM 32 21 251 Or: 32 21 737 32 01 23_CRACKING/CREAKING NOISE FROM FRONT AXLE/STEERING SYSTEM Replacing tie rods left and right (Main work) (See the note Main and Plus note below) Refer to AIR Replacing tie rods left and right (Plusposition) Refer to AIR If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair. The Main and Plus code labor operation usage also applies to labor operations 32 21 231/734 and 32 21 251/737, especially for the G20, G22, G23, G26 and G42 model vehicles. Following the replacement repair instruction that applies to the vehicle, after which: Checking Wheel Alignment/Adjusting Toe-In on Front Axle Labor Operation 32 00 595 Description Kinematics Diagnosis System wheel alignment with ride height measurement without loading the vehicle (Plusposition) Labor Allowance Refer to AIR And: 32 00 601 Adjusting toe-in on front axle (Associated work, without commissioning electromechanical steering gear) Refer to AIR Commissioning of electromechanical steering gear (EPS) / initialization (after vehicle diagnosis) Refer to AIR Additional work for integral active steering (HSR) Associated work (after vehicle diagnosis) (If applicable) Refer to AIR And: 32 13 905 And, when needed: 32 00 650 Refer to AIR for the corresponding flat rate unit (FRU) allowances. Note: Refer to the Steering and wheel alignment / Electronic wheel alignment section in AIR (Search reference labor operation code 32 00 155) for other additional alignment-related work that may also be required to be performed. *Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law. FEEDBACK REGARDING THIS BULLETIN Technical Feedback Warranty Feedback Parts Feedback To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials Videos 32 01 23 32 02 23 Copyright ©2023 BMW of North America, Inc. about:blank 3/4 3/30/23, 10:03 AM 32 01 23_CRACKING/CREAKING NOISE FROM FRONT AXLE/STEERING SYSTEM Copyright ©2023 BMW of North America, Inc. about:blank 4/4