23-NA-042
Service Bulletin Details
Public Details for: 23-NA-042
This service bulletin provides repair information to update radio software to correct customer concerns of software related issues.
Models from 2023
2023 CHEVROLET TRAILBLAZER |
2023 CHEVROLET TRAVERSE |
2023 GMC ACADIA |
2023 GMC TERRAIN |
Models from 2022
2022 CHEVROLET TRAILBLAZER |
2022 CHEVROLET TRAVERSE |
2022 GMC ACADIA |
2022 GMC SIERRA 1500 |
2022 GMC SIERRA 2500 |
2022 GMC SIERRA 3500 |
2022 GMC TERRAIN |
Models from 2021
2021 CHEVROLET TAHOE |
2021 CHEVROLET TRAILBLAZER |
2021 GMC ACADIA |
2021 GMC SIERRA 1500 |
2021 GMC SIERRA 2500 |
2021 GMC SIERRA 3500 |
2021 GMC YUKON |
2021 GMC YUKON XL |
Service Bulletin Bulletin No.: 23-NA-042 Date: April, 2023 TECHNICAL Subject: Radio Software Version V164 Update This bulletin replaces PIT5913A. Please discard all copies of PIT5913A. Brand: Buick Model: Model Year: from Enclave 2022 Encore GX 2021 Envision 2021 to VIN: from to — — Engine: Transmission: — — 2023 CT4 CT5 Cadillac CT6 XT4 2021 2023 XT5 XT6 Chevrolet Bolt EV 2022 Bolt EUV 2022 Blazer 2021 Camaro 2021 Corvette 2021 Equinox 2022 Malibu 2021 2023 Silverado 1500 2021 2021 Silverado 1500 LTD (RPO J21, VIN Digit 5 = W / Y) 2022 2022 Silverado 2500HD/3500HD 2021 2022 Suburban 2021 2021 Tahoe 2021 2021 Trailblazer 2021 2023 Traverse 2022 2023 Copyright 2023 General Motors LLC. All Rights Reserved. Page 2 Brand: GMC April, 2023 Model Year: Model: from to Acadia 2021 2023 Sierra 1500 2021 2021 Sierra 1500 Limited (RPO J21, VIN Digit 5 = 8 / 9) 2022 2022 Sierra 2500HD/3500HD 2021 2022 Terrain 2022 2023 2021 2021 Yukon Yukon XL Bulletin No.: 23-NA-042 VIN: from to — — Engine: Transmission: — — Involved Region or Country North America, Europe, Russia, Middle East, Israel, Palestine, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Japan, Cadillac Korea (South Korea), GM Korea Company, China, Thailand, Australia/New Zealand Additional Options (RPOs) Equipped with Infotainment System RPOs IOS, IOT, IOU Condition Some customers may comment on software related issues. Continuous improvement software updates are being released with improvements made in several areas. V164 contains over 35 improvements. Refer to V164 Most Notable Improvements section below. Cause The cause of the condition may be software anomalies. A new radio software update, version V164, was released to service for vehicles equipped with Infotainment system RPO IOS, IOU or IOT. In addition to providing general robustness and stability enhancements, this update includes all enhancements from previous software version releases. Note: The IOR radio does not get V164 and uses a totally different software. DO NOT attempt to program an IOR radio with the software referenced in this bulletin. Correction Important: Some technicians are reporting that the radio remains on an older software version after the radio displays the software update completed successfully. It is important to ensure that the technician is inspecting the full information found within Build Number and not other rows of information on the same screen. This requires the user to locate the Build Number, and then select the Information icon (circled lower-case i) to see the full software version file name. In these radios, the build number may begin with a letter other than “V” but this is NOT the software version and is not unique to the software release. Important: After pressing the information icon, review the full software version file name. In the middle of this long file name you see the V164 (or numerically higher/lower if a different version is installed). Important: Improvements will vary by model, build configuration, system, and sales region. Not all vehicles have all features. V164 Most Notable Improvements Most notable improvements contained in this release may include: Apps • Intermittently SD card removed message will pop up in the Navigation app • While in the audio app the radio may stop working • Trailer tire pressure sensors may not be learned in the trailer app • Not being able to return to the home screen while in the camera app • After and ignition cycle the radio might go to a black screen or stop working if using Sirius XM • Spotify icon truncated on audio app Bluetooth • Intermittent Bluetooth connection loss Instrument Cluster • Voice recognition can be started while on an OnStar or Phone call • When downloading contacts there is a progress bar and circles on the recents page of the cluster • The temperature on the cluster and the display may be different • After receiving and ending a call on the secondary paired phone, the cluster may get stuck on the phone menu Energy • When using the energy app, the radio may stop working • When plugging in the vehicle, the display might show “Now” instead of “Charging Upon Plug In” Bulletin No.: 23-NA-042 April, 2023 Over the Air (OTA) • When a software update is cancelled, you may still see the downloading logo Projection • Wireless carplay cannot be connected after forgetting another wireless Android auto device • When the Android Auto screen comes up to connect wirelessly, the screen may freeze if the Cancel button is pressed • Removed Apple carplay cannot connect screen on autoconnect • CarPlay information may not show up in the audio app • NFC chime may be heard when NFC does not work • The cannot connect screen does not pop up after the first connection on wireless carplay fails • Apple Carplay is now functional in Guam Settings • When performing a factory reset, the radio may stop working • After performing a factory reset, the radio may stop working when trying to switch users • When trying to go into the language section quickly after startup the radio may stop working System • After an ignition cycle, the radio might go black or stop working if using SXM • When changing power modes with the ignition switch, the HVAC pop up might appear • During startup the radio will show the brand splash screen then go blank • Receiving a confirmation pop-up when changing drive modes • Return to dealer screen may appear • Supercruise setting toggle may not work Translations (Non-GMNA) • Improved Mandarin translation • Improved Brazilian Market translation Service Procedure Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur. • Page 3 Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. • Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc) is off. • Please verify that the radio time and date are set correctly before inserting USB drive into vehicle for programming, otherwise an error will result. • Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/ Maintenance (I/M) system status indicators to NO. Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System 2 (SPS2) for programming or reprogramming a module. • For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC application memory from a previous vehicle. • If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center window and use these for programming or reprogramming the subject module with the correct vehicle VIN and software and/or calibrations. • The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. • The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. Page 4 April, 2023 Bulletin No.: 23-NA-042 Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning programming. 5743643 Important: If the vehicle VIN DOES NOT match, the message below will be shown. 5877000 Bulletin No.: 23-NA-042 April, 2023 Page 5 5644477 Important: Techline Connect screen shown above. Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. Document the WCC on the job card. No further action is required. Refer to the Warranty Information section of this bulletin. 1. Update the Radio module. Refer to A11 Radio: Programming and Setup in the Service Manual. Page 6 April, 2023 Bulletin No.: 23-NA-042 5644478 Note: The screenshot above is an example of module programming and may not be indicative of the specific module that is being programmed. Module selection and VIN information have been blacked out. Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the screen. 2. Record the SPS Warranty Claim Code on the job card for warranty transaction submission. Bulletin No.: 23-NA-042 April, 2023 Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation 2889368* Description Labor Time Radio Reprogramming with SPS/USB to V164 Update 0.6 hr *This is a unique Labor Operation for bulletin use only. Important: To avoid warranty transaction rejections, carefully read and follow the instructions below: 6125814 • • The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction. When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS2. Page 7 Page 8 April, 2023 Bulletin No.: 23-NA-042 Warranty Claim Code Information Retrieval 6125774 If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows: 1. Open TLC on the computer used to program the vehicle. 2. Select and start SPS2. 3. Select Settings (1). 4. Select the Warranty Claim Code tab (2). The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Version 2 Modified Released March 15, 2023 Revised April 04, 2023 – Removed the 2023 Chevrolet Silverado 1500 and Sierra 1500 models and removed the 2023 Model Year from Chevrolet Silverado 2500HD/3500HD and GMC Sierra 2500HD/3500HD models. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION