23-01-037H

Service Campaign 965: Auxiliary Canister Installation - Dealer Best Practice
April 25, 2023
Document Topic
• Service Campaign 965: TSB 23-01-037H has been published
Date
04/25/2023
Description of Campaign:
Certain 15-16MY Hyundai Genesis (DH) vehicles may exceed evaporative emissions standards due to Onboard Refueling
Vapor Recovery (ORVR) system. To correct this symptom, an auxiliary canister assembly between the canister and Canister
Close Valve (CCV) will be installed.
Affected Vehicles:
•
Certain 2015-2016 Hyundai Genesis (DH) vehicles equipped with 3.8L and 5.0L engines and produced from
02/21/2014 – 02/24/2016.
Repair Information:
Install an auxiliary canister assembly between the canister and Canister Close Valve (CCV).
• Recommended Technician Training Level: Hyundai Certified Technician (or above) with six (6) or more months
experience repairing Hyundai Genesis
• Important: For vehicles in the following states - California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington - Please ensure a proof of
correction card is provided to the customer to illustrate that this campaign has been completed for this vehicle. Refer
to TSB 23-01-037H (or latest version) for further details on filling out the card.
Recommended Alternative Transportation:
It is recommended that Service Rental Cars (SRCs) are made available for customers if requested.
Warranty Information:
This campaign pays 0.7 M/H for installing the auxiliary canister and installing the campaign sticker.
Op time includes pictures using STUI and uploading as portrayed in TSB 23-01-037H (or latest version). The STUI
picture must include the installed campaign sticker under the hood along with a piece of paper displaying the last 6
digits of the VIN and date of the repair. If not included, the claim will be subject to debit.
Acceptable STUI Photo of Canister Installed & Campaign Sticker Installed on Vehicle
Please refer to TSB 23-01-037H (or latest version) for additional details.
Parts Information:
•
•
Please refer to TSB 23-01-037H (or latest version) for the latest parts information.
Please consider the following:
o Campaign Sticker (00305-SC965): Each dealer was shipped 10 pcs. of the sticker for the start of this
campaign. If additional are needed, dealer may order from its facing PDC.
o Vehicle Emission – Proof of Correction Card (NP050-09006): Dealers from certain states referred to in the
TSB need to provide a card to customers as proof of the vehicle completing the campaign.
o This auxiliary canister part number is initially on Campaign Parts Management (CPM) until further
notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign
claims. Please ensure corresponding claims are submitted to avoid any delays in ordering.
If this restriction is lifted, HMA will communicate to the field/dealers.
Customer Mailing:
• Owners of the subject vehicles are expected to be notified via First Class mail starting in June 2023 or sooner.
Customer Talk Tracks
Sample: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does
have an open service campaign. An auxiliary canister will be installed at no cost to you between the vehicle’s canister and
canister close valve (CCV) to help prevent exceed the evaporative emission standards due to the onboard refueling vapor
recovery system.”
Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
 Yes
 No
Readiness: Is the campaign sticker (00305-SC965) in stock? Is the proof of correction card on-hand to provide to the
customer after repairs are completed if from one of the specified states mentioned in the TSB 23-01-037H (or latest
version)?
 Yes – Provide customer with ETA
 No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time and an expectation for a status update?
 Yes
 No
Reception: Did you offer the customer Alternative Transportation if requested?
 Yes
 No
Repair: Did you review the results of the eMPI with the customer and provide the customer with estimates for any
recommendations and also an adjusted promise time based on any additional services?
 Yes
 No
Repair: Is the Technician a Hyundai Certified Technician (or above) with six (6) or more months experience repairing
Hyundai Genesis vehicles using the GDS?
 Yes
 No
Repair: Was a STUI picture taken of the installed auxiliary canister assembly & of the installed campaign sticker
(alongside the vehicle’s emission label) with the last 6 digits of the VIN and date of repair per TSB 23-01-037H (or
latest version)?
 Yes
 No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No
FAQs:
Q1: What if this repair is not completed?
A1: Failure to have this service performed could cause your vehicle to fail an emissions inspection (SMOG check) when
required under state law. It could also be considered a lack of proper maintenance.
Q2: When will customers be notified about this service campaign?
A2: Owners of the subject vehicles are expected to be notified via First Class mail starting in June 2023 or sooner.
Q3: Are you a California registered owner or one from Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
A3: Because your state has adopted the California emissions regulation, your Hyundai dealer will also provide a “Proof of
Correction” certificate as verification that this repair has been completed. It’s critical that it is retained for your records and to be
presented when registering your vehicle, if requested.
Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important emissions matter and continued commitment to Hyundai customers.
Dealer Support
Parts
Contact Information
Description
Techline
[email protected]
1-800-545-4515
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Parts ordering hotline
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall /Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
1‐800‐633‐5151
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
NHTSA Website
www.hyundaiusa.com/recall
www.safercar.gov
Appendix
History
• Service Campaign 965: TSB 23-01-037H has been published
Date
04/25/2023