N232398761

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6552
URGENT - DISTRIBUTE IMMEDIATELY
Date:
May 4, 2023
Subject: N232398761 - Emission Recall
VECI Label Contains Incorrect Frontal Area Value
Models: 2021-2023 Chevrolet Express
2021-2023 GMC Savana
To:
All General Motors Dealers
General Motors is releasing Emission Recall N232398761 today. The total
number of U.S. vehicles involved is approximately 11,438. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on May 11, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated May 4, 2023. A list of vehicles in dealer inventory is attached to this
message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Emission Recall
N232398761 VECI Label Contains Incorrect Frontal Area Value
Release Date:
Attention:
May 2023
Revision:
00
Vehicles involved in this recall were placed on stop delivery March 30, 2023, in Canada only. Once the
service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles in the US and Canada that are in dealer inventory must be held and not delivered
to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin
has been performed on the vehicle.
Make
Chevrolet
GMC
Model Year
From
To
2021
2023
2021
2023
Model
Express
Savana
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
General Motors has decided to conduct a voluntary emissions recall involving certain 2021-2023
Chevrolet Express and GMC Savana Cutaway vehicles. The Vehicle Emissions Control Information
(VECI) label may not contain the correct maximum completed vehicle frontal area value.
Dealers will remove the existing label, clean and replace.
Parts
Do not order labels from GMCCA.
Important: Customers can expect to receive a label enclosed with their notification letter. If a replacement label is
required for customer-owned vehicles, or for dealer used inventory vehicles, please follow the instructions below for your
region. For customer owned vehicles only, labels will be mailed directly to owners of record. There should be no need
to order labels for shelf stock in anticipation of customer vehicles being presented for repair.
For Dealer inventory or customers that didn’t receive their label:
USA Dealers: Parts required to complete this recall are to be ordered online, through the GM 1Store via GlobalConnect,
The VIN must be supplied. The label will be provided at no charge. Please order the label using item number 232398761
or the bulletin number N232398761.
Canada Dealers: If a replacement label is needed, please contact the Warranty Call Centre at 1-888-222-5546 to order
labels which will be provided at no charge. Dealers will be required to provide a VIN at the time of ordering. If a VIN is
not involved with this recall, a label will not be available or provided. Please use the Field Action number N232398761
when ordering the label.
Warranty Information
Labor
Operation
9106797
9106800
Description
VECI Label Replacement
Working Capital Assistance Program Reimbursement – USED
INVENTORY ONLY
Copyright 2023 General Motors. All Rights Reserved.
Labor
Time
0.2
N/A
Trans.
Type
ZFAT
ZFAT
Net
Item
N/A
*
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Emission Recall
N232398761 VECI Label Contains Incorrect Frontal Area Value
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: Canada Only - To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the
repair transaction.
Important: The WCAP ZSET transaction labour code, 9800105, provided in the dealer message sent on April 19,
2023 (Canada), must have been submitted prior to the submittal of the ZFAT transaction labour code or the claim
will reject.
*
Canada Dealers Only - For vehicles eligible under the Working Capital Assistance Program, the amount should
be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the
vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of
days from the date of the stop sale/stop delivery order (March 30, 2023) to the date the inspection or repair closed
the recall bulletin. (not to exceed 39 days).
Vehicle
2021 Chevrolet Express
2022 Chevrolet Express
2023 Chevrolet Express
2021 GMC Savana
2022 GMC Savana
2023 GMC Savana
Working Capital Assistance Reimbursement Amount
USA
Canada
N/A
$17.29
N/A
$19.08
N/A
$27.56
N/A
$20.79
N/A
$22.67
N/A
$27.56
Service Procedure
1.
Open the hood.
5831334
2.
Clean the label area on the airbox using a non-oil based cleaner, preferably isopropyl alcohol (rubbing alcohol),
Kent Acrysol, P/N 20005, or an equivalent cleaning solvent.
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Emission Recall
N232398761 VECI Label Contains Incorrect Frontal Area Value
6340718
3.
Affix the new Vehicle Emission Control Information Label overlay onto the label, in the location indicated by the
above graphic. The new overlay will display Frontal Area 74 ft2.
4.
Close the hood.
5.
CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, MAINE, MARYLAND, MASSACHUSETTS, NEW
JERSEY, NEW YORK, OREGON, RHODE ISLAND, VERMONT, WASHINGTON VEHICLES ONLY: Install a
Recall Identification Label upon recall completion. See General Motors Service Policies and Procedures Manual,
Recall Identification Label, for details.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
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Emission Recall
N232398761 VECI Label Contains Incorrect Frontal Area Value
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this recall may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance.
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Emission Recall
N232398761 VECI Label Contains Incorrect Frontal Area Value
May 2023
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your
vehicle.
Reason For This Recall: Your 2021-2023 model year Chevrolet Express or GMC Savana vehicle, may have a Vehicle
Emissions Control Information (VECI) label with an incorrect maximum completed vehicle frontal area value.
What Will Be Done: The label for your vehicle is enclosed. To reduce your inconvenience, you can install the label by
following the enclosed instructions. If you desire, however, you may take the label to your dealer for installation. This
service will be performed for you at no charge.
What You Should Do: You should install your Vehicle Emissions Control (VECI) label overlay.
If you wish to have your dealer install the label, please contact your GM dealer as soon as possible to arrange a service
date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask
your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to
your vehicle by state and federal law, and your right to participate in future recalls, it is recommended that you have
your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper
maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not
accomplished.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued
satisfaction with our products.
Regina A. Carto
Vice President
Global Product Safety and Systems
Enclosure
GM Recall: N232398761
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