23-NA-069

Service Bulletin
Bulletin No.:
23-NA-069
Date:
April, 2023
TECHNICAL
Subject:
Brand:
IOR Radio Wireless CarPlay Settings
Model Year:
Model:
from
to
2023
2023
VIN:
from
Engine:
Transmission:
to
Silverado 1500
Chevrolet
Silverado
2500HD/3500HD
Sierra 1500
GMC
Sierra
2500HD/3500HD
Involved Region or Country
United States, Canada, Mexico, Europe, Uzbekistan, Middle East, Israel, Palestine,
Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru
(West), Uruguay (West), Cadillac Korea (South Korea), Thailand (ASEAN), Australia/New
Zealand, Other Africa
Additional Options (RPOs)
Equipped with Radio RPO IOR
Condition
Some customers may notice they are unable to access wireless Apple CarPlay after
unpairing the phone from the vehicle or the vehicle from the phone.
Cause
The cause of the condition may be the phone manufacturer’s design.
Correction
As a work around, on an iPhone Settings>General>CarPlay> there is a list of known
CarPlay supported devices. After the phone removes the vehicle from known BT devices
or after the phone is "forgotten" from the radio, the customer must also remove the radio
from the list on their CarPlay devices in the phone Settings menu prior to attempting to
reconnect for CarPlay.
Version
1
Modified
Released April 13, 2023
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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