NCU-2023030017
Service Bulletin Details
Public Details for: NCU-2023030017
Mercedes-benz ag (a??Mbaga??), the manufacturer of mercedes-benz, has determined that in certain my 2022-2023 sl (232 platform) vehicles, the software of the left and right rear axle steering control unit does not meet current production
Models from 2023
2023 MERCEDES-BENZ AMG SL43 |
2023 MERCEDES-BENZ AMG SL55 |
2023 MERCEDES-BENZ AMG SL63 |
Internal News Channel Update | Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle Sales Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services RE: Service Campaign Launch Notification Update Left and Right Control Unit Software for DATE: April 6, 2023 Rear Axle Steering MY22-23 SL (232 platform) IMPORTANT SERVICE CAMPAIGN LAUNCH Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 Internal News Channel Update | Vehicle Compliance & Analysis Service Campaign Launch Notification Campaign No. : Campaign Desc. : 2023030017 22P5496211 April 6, 2023 Update Left and Right Control Unit Software for Rear Axle Steering This is to notify you of the Service Campaign Launch to update the left and right control unit software for the rear axle steering in 1,365 Model Year (“MY”) 2022-2023 SL (232 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on April 6, 2023. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that in certain MY 2022-2023 SL (232 platform) vehicles, the software of the left and right rear axle steering control unit does not meet current production specifications. As a result, a rear axle steering fault message might sporadically appear in the instrument cluster during engine start. The vehicle continues to be operational and safe to drive should the message appear. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the software on the left and right rear axle steering control unit. Parts The remedy is available and can be performed as necessary. Vehicles Affected 2022-2023 SL Vehicle Model Year(s) Vehicle Model Vehicle Populations Total Campaign Population 1,365 Next Steps/Notes AOMS/SOMS AOMs – This campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 Campaign No. 2023030017, April 2023 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model SL (232 platform) Model Year 2022-2023 Update Left and Right Control Unit Software for Rear Axle Steering Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that in certain MY 2022-2023 SL (232 platform) vehicles, the software of the left and right rear axle steering control unit does not meet current production specifications. As a result, a rear axle steering fault message might sporadically appear in the instrument cluster during engine start. The vehicle continues to be operational and safe to drive should the message appear. An authorized Mercedes-Benz dealer will update the software on the left and right rear axle steering control unit. Prior to performing this Campaign: VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 1,365 vehicles are affected. Order No. P-SC-2023030017 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 Update software of left and right rear axle steering control units Always use the latest XENTRY Diagnosis software release with all available add-ons. Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery (greater than 12.5 V). If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure step 2. If two or more software updates or SCN codings are performed during a single workshop visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders. Work Procedure 1. Connect XENTRY Diagnosis. 2. Update right rear axle steering control unit (RAS232R) software. To do this, select menu item "Quick test view – N68/10 right rear axle steering control unit (RAS232R) – Adaptations – Control unit update – Updating of control unit software" Then follow the user guidance in XENTRY Diagnosis. 3. Update software of N68/9 left rear axle steering control unit (RAS232L). To do this, select menu item "Quick test view – N68/9 left rear axle steering control unit (RAS232L) – Adaptations – Control unit update – Updating of control unit software". Then follow the user guidance in XENTRY Diagnosis. 4. Disconnect XENTRY Diagnosis. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Operation Code Number Description Labor Time (hrs.) Update software of left rear axle steering control unit (RAS232L) 0.1 (with XENTRY Diagnosis connected) Update software of right rear axle steering control unit (RAS232R) 02-9334 0.1 (with XENTRY Diagnosis connected) 54 962 11 Connect/disconnect diagnostic system 02-4762* 0.1 (XENTRY Diagnosis) Connect/disconnect starter battery charger 02-5058* 0.1 (with XENTRY Diagnosis connected) * Invoice operation items only on one of the workshop orders, if two or more software updates or SCN codings are performed during a single workshop visit. 02-9334 Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document. P-SC-2023030017