ITB21-026B

Classification:
Reference:
AN21-023B
Date:
ITB21-026B
April 3, 2023
SOFTWARE UPDATE FOR CLOCK INCORRECT
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2020-2023 Q50 (V37)
2020-2022 Q60 (CV37)
2020-2023 QX50 (J55)
2022-2023 QX55 (FJ55)
APPLIED GRADES:
Vehicles without Navigation
IF YOU CONFIRM
One or more of the following occurs:

The clock resets to 1:00.

The clock changes to 4-6 hours ahead of the actual time.

The Set Clock Manually icon is grayed out.
ACTION
Check the current infotainment software version. If the software version is 4823 or older, update the software to
the latest version.

Refer to ITB23-010 for the latest infotainment update-software, infotainment update procedures, and
claims information.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire SERVICE PROCEDURE located in ITB23-010 as it contains information
that is essential to successfully completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
December 3, 2021
ITB21-026
Original bulletin published
June 21, 2022
ITB21-026A
Software version number updated on pages 1 and 4,
infotainment update-software file information updated on
pages 5 and 6, and Bosch contact information removed from
page 6
April 3, 2023
ITB21-026B
Changes made throughout
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ITB21-026B