SA-022-23

BULLETIN NOTES
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red text.
Previous SA(s):
Date(s) Issued:
SA-064/22
11/02/22 and 10/06/22
APPLICABLE MODEL(S)/VINS
2019-2022 Mazda3 (w/ navigation)
2020-2022 CX-30 (w/ navigation)
2021-2022 CX-5 (w/ navigation)
2023 CX-50 (w/ navigation)
2021-2022 CX-9 (w/ navigation)
2022 MX-30 (w/ navigation)
DESCRIPTION
Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This
may be cause by a software error in the navigation SD card.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Remove the Navigation SD card.
Is the beep sound eliminated?
• YES- Go to next step.
• NO - This service information does not apply. Go to normal troubleshooting in MGSS.
3. Go to MGSS PERSONALIZATION FEATURES -> Traffic Sign Recognition System (TSR) -> Off / Visual / Audio &
Visual.
Is TSR set to OFF?
• YES - Go to next step
• NO - Set TSR setting to "OFF" or Reset All Factory Settings. Repeat step 1-2.
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Year/Model
4.
Note
Confirm United Radio
replacement CMU has:
Repair
CX-5
Update CMU software version to
7000C0A-NA03_11048 or later.
N/A
CX-9
Update CMU software version to
7000C0A-NA03_11048 or later.
N/A
2019-2021 Mazda3 (built
before July 1, 2021)
Update CMU software version to
7000C0A-NA01_12004 or later.
N/A
2020-2021 CX-30 (built
before July 1, 2021)
Update CMU software version to
7000C0A-NA01_12004 or later.
N/A
2021-current Mazda3 (built Replace CMU. Only order part from
after July 1, 2021)
United Radio.
7000C0A-NA06_12016 or later
software installed.
2021-current CX-30 (built
after July 1, 2021)
Replace CMU. Only order part from
United Radio.
7000C0A-NA06_12016 or later
software installed.
MX-30
Replace CMU. Only order part from
United Radio.
7000C0A-NA02_11044 or later
software installed.
CX-50
Update CMU software version to
7000C0A-NA05_11022 or later.
N/A
5. Verify the repair.
WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
64
Damage Code
9W
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
Use GEPC to determine Navi SD Card Part Number
0
(Reset all factory settings)
YY831XRX / 0.2 Hrs
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